Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
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1/10

"Lowest possible rating"

(Australia)

Trip Verified | Lowest possible rating. Not only were we delayed but staff didn’t care, weren’t helpful and seemed resigned to the delay as a usual occurrence. This airline deserves their last place rating. I wish I had known about it before booking.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"No customer service at all"

(Australia)

Trip Verified | No customer service at all. We booked from Honolulu to Brisbane, although we were flexible with days there were no options to fly direct. The connecting flight was chosen for us by the booking system, you would think that the timing would be efficient but think again. Once you clear customs and collect your bags in Sydney you need to get to the domestic airport. The 2 choices of transfer shuttle are Virgin and Qantas, so we headed to the latter as Jetstar is Qantas and this particular flight was code shared Qantas / Jetstar. There is a sign at the transfer shuttle area informing Jetstar clients that they need to make their own way to the Domestic terminal and are not allowed to use the transfer shuttle. Once we arrived we went to the bag drop to be told “you're too early you cannot drop your bags yet” sorry? We are too early? But this is a connecting flight, how can we be too early when Jetstar ticketed the flight - care factor of Jetstar rep - zero. So after a 10+ hour flight we are left standing around the Jetstar counter for 1.5 hours before we can drop our bags so we can go through security and finally have a decent meal. Will never fly Jetstar again.
AircraftDreamliner
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHonolulu to Brisbane via Sydney
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Bad customer service"

(New Zealand)

Trip Verified | Queenstown to Auckland. Bad customer service. First staff advised me to transfer 2 kg off my hand carry to my suitcase I'm checking in, as it can go up to 32 kg and 10 kg for my hand carry. As me and my had husband arranged it promptly, when we came back, that staff is no longer there and other staff told us that's not right. I told them to just tell us how much is the extra after dealing with the drama. Bad customer service. They better sort their front staff give them a good training. Stop telling lies as truly, this airline reputation has gone downhill and will never use them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteQueenstown to Auckland
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a joke of an airline"

(Australia)

Trip Verified | Perth to Bali. What a joke of an airline! Delayed for 30 hrs and not compensated what so ever. No help from the customer service team. They're dirt cheap for a reason. Wouldn't recommend anyone using this airline
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Bali
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"A budget airline they are not"

(Australia)

Trip Verified | Jet Star - more like Meh-Star! A budget airline they are not! Unless you literally just want a seat. I’m surprised they don’t charge you for your seat belt. Went with carry on luggage to Hobart via Virgin who were fantastic. On the way home we flew Jetstar. I promised myself last year I wouldn’t travel with them again but thought hey I’ll give them another chance. They took me out of line and stung me with a baggage charge - included my handbag weight in the overall weight which slightly tipped me over the threshold. Have a heart people! Might I remind that had I been carrying this weight in my hips or thighs it wouldn’t have counted but luckily for them I’m light. I’m surprised they don’t charge a fat fee for the heftier passengers but maybe I won’t give them any ideas, not happy with their cold attitude - to match the cold Tasmanian weather.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHobart to Sydney
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"terrible to deal with and create stress"

(Australia)

Trip Verified | Jetstar are terrible to deal with and create stress. Flight was initially direct then we were notified it would change to a stopover in Sydney. That was the start of our frustration as flying with small children is challenging at the best of times. Then on check in we discovered our baggage wasn’t included. Although only a couple of kilos over for carry on we would be charged $120 and have to reprint our tickets 3 times from 2 different desks and check in our carry on bags and have to pick up and transfer our own luggage between flights. Due to the tiny seating spaces and my above average height once again I sit separate to my family in some vacant seats offered by one of the flight attendants probably the best and worst service at the same time received. On arrival to Sydney I’m advised I can go out and recheck the bags while the family stays inside. So I do so and on attempting this am told I cannot re enter the airport and check my family’s bags and they would have to come out and that we couldn’t re check them in for another 2 hrs. When we are finally rechecking in we accidentally remove our carry on bag checked stickers and are then told our bags are not packed correctly and they will have to be repacked now waiting to see how the second part of the trip will pan out with a very tired and frustrated family and our second flight is delayed. Extremely disappointing end to our holiday hoping our travel improves.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGold Coast to Melbourne via Sydney
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"exorbitant baggage charges"

(Australia)

Trip Verified | Sunshine Coast to Sydney. Fly anything but Jetstar. Even the cabin crew look like they don’t want to be there. The prices look good until they hit you up for exorbitant baggage charges, obscene prices for food, and aircraft which look as tired and haggard as the staff.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSunshine Coast to Sydney
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Fly anyone else!"

(Indonesia)

Trip Verified | Darwin to Denpasar. In 40 years of flying this is the worst airline I have flown. Service deals are the most unhelpful, boarding is terrible, very inconsistent with baggage fees and no care or support. I will never fly Jetstar Airways again. It ruined my wonderful trip to Darwin. Fly anyone else!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDarwin to Denpasar
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"the price was great"

(Australia)

Trip Verified | Brisbane to Denpasar. Didn't have high expectations flying Jetstar business but that has changed. Check in at Brisbane was fast as separate check in for business class passengers and priority boarding. Cabin had 21 seats in 2x3x2 configuration I sat in seat 2A. Was welcomed by the cabin crew manager with a glass of champagne. Menus were given and orders taken. Selection of 3 meals I chose omelette which was delicious. Seat width and recline was great for my 6 hour flight and the entertainment was easy to use and had a great selection of content. I would fly business class with Jetstar again and the price was great.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBrisbane to Denpasar
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly Jetstar again"

(Australia)

Trip Verified | Charged $120 for baggage excess (7.4kg for me and 7.9kg for my wife). Rude, unhelpful staff. Made us pay just minutes before boarding in a very pressured way. Not "everyday low prices" but everyday extra charges. I will never fly Jetstar again, nor recommend it to friends.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Sydney
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no