Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
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1/10

"Money grab and poor service"

(Australia)

Trip Verified | Sydney to Melbourne. A good reminder not to fly Jetstar. I was just over the baggage weight allowance and got hit with a fine. Excessive fine for *just* being over the limit. Money grab and poor service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"pleasantly surprised with this flight"

(Australia)

Trip Verified | Recently flew from Melbourne to Bangkok on Jetstar. Let me first say Jetstar is a budget carrier and as a such if expect a full service airline experience you will be disappointed. I always start flights with budget carriers by expecting a "budget "experience. Overall I was pleasantly surprised with this flight, the majority of things worked well. We arrived early (always wise with budget carriers) and spent very little time with the check in process and all went according to plan as we had paid the extra for checked bags and seat selection. Flight left on time and we had a small but pleasant meal. The only problem we had was my wife had paid for the entertainment and she had trouble with the volume in her seat. It was a 787 which are very good planes, the seats were comfortable and space ok for economy, I have had worse experiences in full service airlines. Staff were friendly and helpful. Would I fly Jetstar again? Yes no problem.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Bangkok
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"terrible customer service"

(Australia)

Trip Verified | Denpasar to Melbourne. Did not bother to let us know until check in time was almost finished. No offer to assist pregnant sick wife and baby! Will chose another airline next time. Last time i used jetstar they canceled the flight altogether but only after we were already onboard waiting in the heat with no aircon in Singapore. That time was the same, no caring, terrible customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenpasar to Melbourne
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Overall a very poor experience"

(Australia)

Trip Verified | Ayers Rock to Sydney. Flight was delayed by four hours. We weren’t kept up to date with an accurate time of departure. The flight was almost the same price as Virgin. Overall a very poor experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAyers Rock to Sydney
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"flight team made me so comfortable"

(United Kingdom)

Trip Verified | I flew from Auckland - Dunedin (North - South Island of NZ). I booked the flight and then looked at reviews - which is unusual for me as reviews are important to me. However, I am glad I chose to it this way round otherwise I wouldn’t have flown with jetstar. Once I booked I felt like I had made a mistake after seeing all of this bad reviews. I chose jetstar as the timing was great for me and so was the price. About $60 cheaper than air new zealand. I had just flown in from the UK and had checked myself in online and used the self service kiosk at Auckland airport to get the baggage tags. Auckland airport did have quite a long queue. Flights to queenstown, Christchurch, Dunedin & wellington were checking in. But the airport is very small so you wasn’t missing anything past check in anyway. Took me around 10 mins wait to get to the front (baring in mind that I was about the 40th behind so pretty fast. The lady at check in wasn’t particularly polite. But I was infront of her for less than 30 seconds. Passed me a boarding card and off I went. I know my luggage was about a kilo over too but nothing was mentioned and I didn’t need to pay any fee - however, if I did have to I wouldn’t have complained and blamed the airline. this is my problem. I know the baggage allowance and so does everyone else!!. Baggage wasn’t weighed for cabin, though they said several times that 7kg is the limit. So again, anyone who is over and charged the €60... there are NUMEROUS announcements before check in, and also information online about this so if you’re over you have to pay. I don’t understand the annoyance. Flight left on time & arrived on time. Pleasant crew, 3 female air hostess and a cabin manager called Dave. Was very nice. 2 females in the cockpit. Nice to hear from the pilot in the air as often when flying with cheap airlines they don’t bother to speak to passengers I have found. Plane very clean and modern. I am a very nervous flier and the staff really make a difference to how I feel when I am in the air. This flight team made me so comfortable. I got off the plane and went to the loo. By time I got back the luggage was unloaded and just mine on the belt, so very fast. You can’t pay with cash on the plane - but again there is info on this online so it’s other people’s fault for not checking. Superb service and fight I will fly with jetstar again in a heart beat.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Dunedin
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never again fly with Jetstar"

(Australia)

Trip Verified | Sydney to Melbourne. I am appalled at how officious and rude so many of the staff we dealt with today were. My elderly parents were injured in an accident on the way to the airport. We missed our flight home and needed help to change the flights. We were told there was no guarantee, it was unlikely we would get a medical waiver and would have to pay for new flights. Despite both parents having head injuries not one of the five different staff we spoke to on the phone and at the counters offered us the advice that we should label our parents as ‘needs assistance’ so that they could use a wheelchair. It was only when we saw one and asked if we could use it that one staff member finally clued us in to this provision! We needed assistance and everyone treated us like we were being a massive pain for them! We had to wait 8 hours for the next flight, making an already traumatic day just so much more exhausting and horrendous for us. I will never again fly with Jetstar: cheap fares just means no consideration. Thanks for nothing Jetstar!! Michelle
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Overall a good flight"

(Australia)

Not Verified | We flew with Jetstar from Sydney to Honolulu return in economy class as a family we pre ordered our meals and entertainment prior leaving. We were welcomed onto the aircraft by staff, the aircraft was clean on both trips, it left Sydney 5 minutes early, meals were good value. In flight entertainment has plenty of choice. Only downfall was the Check in on Hawaii end was a little slow checking in. Overall a good flight, leg room was a little tight for us over 6 footers
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Honolulu
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"over each by about half kilo"

(Australia)

Trip Verified | Cooloongatta to Sydney. Understand luggage limit of 7 kg. We were over each by about half kilo. We had paid for extra 20 kilo each hold storage but figured we didn’t need it. We were charged $60 extra for what was a minor difference and was not allowed to consider what we had paid and not used in hold. The attitude was aggressive and most unpleasant. Why any organisation would wish to alienate their customers this way beggared belief Never again jet star. It was not only what happened but the officious way in which it was done. Talk about brand damage!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCooloongatta to Sydney
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(United Kingdom)

Trip Verified | Sydney to Melbourne. Terrible customer service. No heart. Act and carry on like you’d expect from a budget airline. I won’t be travelling with them again anytime soon. Qantas for me.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Won’t be using them again!"

(Australia)

Trip Verified | Townsville to Brisbane. I’ve flown all over the world and have never had such bad customer service. Lady at the counter was not helpful or willing to assist me in any way. If you fly with them make sure you leave plenty of time or they won’t let you check baggage and get on the plane!!! Won’t be using them again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTownsville to Brisbane
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no