✅ Verified Review
| Sydney to Melbourne. I received a message 3 minutes before walking out the door to catch my late evening flight with Jetstar. "Your flight from Sydney is cancelled. Go to website to check your flight options. We're sorry your flight has been cancelled." Bit of a pathetic apology, but I jumped online immediately to investigate. This was due to bad weather - so not Jetstar's fault, but their responsibility to compensate none-the-less especially considering other airlines were still flying from Sydney, and I was paying for a promised service. My reason for booking a late flight was that I was working my part time job (ie.can't afford the higher fares for Qantas or Virgin) in the day and needed to fly from Sydney to Melbourne for a job interview. The interview was at 9am on Thursday, so the alternative afternoon flights they were offering on Thursday afternoon were not a solution. I was told that I could swap my flight for an afternoon flight on Thursday, or morning flight on the Friday. Or a voucher for the amount of the cancelled flight. I explained that my reason for travel was a job interview in the morning (not just leisure or an unimportant trip) and therefore an afternoon flight was pointless. I could not be flexible - not to mention my return flight to Sydney was scheduled for 3pm. Arrive in Melbourne at 1pm and return to Sydney at 3pm the same day?? I told them I had no need for a change of time and date unless that change landed me in Melbourne in time for my interview. I was given more options (and then fewer options) for Thursday afternoon or Friday, and not one that actually properly compensated me for this cancellation. A voucher provided in five business days was not a solution, and with no extra planes added the following day to compensate for the hundreds of passengers put out; I was left with no solutions, and out of pocket. Finally I agreed to their only form of refund (despite the assistant explicitly saying at one point Jetstar can refund cash depending on the reason...ie whether they deem it worthy). It was this point that I was offered the amount for the cancelled flight, only. They still tried to charge me the cost of the return flight despite cancelling my initial flight! The attempt to still charge me for the return flight, after an hour of nil solutions, was enough to firm my mind. Avoid Jetstar. They do not care about their customers. They are a budget airline because they take advantage of their customers to make a profit. I could only just afford the flight to an interview. Another reviewer summarised Jetstar well: This airline is highly unreliable carrier with an arrogant culture and devious selling practices.