✅ Verified Review
| Queenstown to Melbourne. In my 40 years of travel this was the absolute worst service ever encountered. As a result of a minor problem with Australian visa and Jetstar refusal to assist, we missed the first leg of international flights and had to re-book. This resulted in spending two nights on airport floors, loss of a paid hotel accomodation, and re-booking fees. The visa was a very minor issue, and a competing airline a few feet away took care of the matter for us in a matter of minutes after Jetstar refusal. Unfortunately, Jetstar had closed the boarding gate and we missed the flight. The counter personnel at the Queenstown airport were extemely rude. In addition, the Jetstar website is very confusing. At the time of purchasing tickets one month in advance, I paid $50 luggage fees. At the time of boarding, we were charged $420 additional fees for two pieces of luggage. The fees were paid and at the next stop in Auckland enroute to Melbourne, the agent attempted to collect additional luggage fees. Again, the personnel were extemely rude and required receipts for the previous payment because the computer didn't contain records. We contested these charges after returning home, but received only long-winded explanations as to why Jetstar bore no responsiblity. This is the absolute worst airline and the most expensive of all the flights due to luggage fees, re-booking, lost hotel charges.