✅ Verified Review
| Bought a flight last minute from Brisbane to Cairns. Advertised price was $120. After navigating the incredibly sneaky website, and paying the fee for 20kg of baggage, I managed to get away paying $150. Little did I know that Gold Coast airport, which is over 100km away from Brisbane airport, can be used interchangeably. So it wasn't until I arrived at Brisbane that I realized my mistake. Thankfully the kind staff at Jetstar did me the favour of allowing me to pay a $50 fee and catch the next flight out of Gold Coast, provided I could make the flight. Please Jetstar, you shouldn't have. Upon arriving at Gold Coast, I promptly paid the $50 fee and queued for the baggage drop. The agent at the baggage drop informed me that I was over the allowable limit for my checked baggage. Being familiar with airport procedures, I said "Ok, just let me put the excess into my carry-on." He replied by asking me to put my carry-on as well as my laptop (?) on the scale. He then informed me that I was 16kg overweight. I reluctantly agreed to pay for it, until he informed me that it would cost me $240 additional. So if I were to have taken that offer, I would have paid almost 4X the advertised price at a whopping $440. Thanks Jetstar! I went back to the help desk and there was a lot of hand wringing. And they had the gall to tell me they were doing me a favour by bending the rules by letting me pay the $50. I've flown with a lot of bad airlines, all over the world, but your extortion game gives me a real appreciation for how good I've had it before.