✅ Verified Review
| Denpasar to Auckland via Melbourne. We left Denpasar airport a bit late due to several excuses, the main excuse was paperwork. We have already boarded the aircraft and waited on the ground for about an hour which made us miss our connecting flight to Auckland. Ground staff was a bit slow on giving us information about what was going on which made some of us very stressed and uncomfortable. The connecting flight that we were meant to be on had already left at 11.05pm when we arrived at 12am. Jetstar gave us accommodation and told us that we were on the next flight out which was at 9.10am but due to the immigration not giving us Indonesians visas we were unable to go to the hotel which meant we had to make ourselves comfortable in the transit area (which weirdly you had to call someone to open the door for you, it is so impractical when you are in a rush). We were given food vouchers worth $20 each (no shops were open at that time so we were starving). We were going to get our boarding tickets at the gate and the ground service were very aggressive and so unfriendly and rude which put us off so much. Overall, the cabin staff were alright but I've seen happier more friendlier cabin staff on other airlines. I recommend that Jetstar should really get their services to prioritise customers that have had disrupted flights and also train their staff to be more friendly and not so rude and aggressive. It would have made it more pleasant if the ground staff were more helpful and informative. Also on the flight from Auckland to Denpasar via Melbourne, our baggage had been left in Melbourne for around 3/4 days. Our baggage was meant to be checked in all the way through to Denpasar but obviously did this not happen. Not sure who to blame, Melbourne airport or Jetstar but this is really not a good way to start a holiday. We had to leave for Surabaya on the very next day we arrived in Denpasar which meant we had to drive 3 hours to the airport to claim our bags. We were stranded without clothes for 5 days.