✅ Verified Review
| Flew Denpasar to Melbourne on the Boeing 787 and I have to say that the experience was unsatisfying, if not to say miserable. It did not feel like a normal flight on another aircraft type, but it instead felt much worse than that. We already had a 30mins delay waiting for pushback from Bali's Ngurah Rai airport, for a reason the pilot did not even announce. Additionally it was a red-eye flight, which means that sleep is important on such flight. However this is the least duration of sleep I could ever get on a red eye flight which will be explained further below. Mood lighting was there but not effective at all. The IFE was there with a responsive touchscreen, although money is required to pay for most of the IFE content. Seats were horrible. Leather seats are not at all comfortable, inhibits sleep, as well as those hard headrests that felt very weird to adjust. Seat itself was very narrow at less than 17 inches, and armrest was ridiculously narrow not a hand can comfortably rest on them. The seat pitch was also very narrow at what felt like 30 inches, extremely cramped, and all these contributed to my sleeplessness. What's more the plane was scorching hot, so more than an hour of sleep seems like an incredible feat to do on such a plane. Meal was bland, only the sauce had a slight bit of flavour, although the dessert made up for the bad food. Cabin crew were average with nothing remarkable to speak of. The same can be said on the return flight. Hot plane, narrow seats, bland food but with great deserts, average crew, same IFE. Unfortunately the return flight was much worse, the humidity was causing my runny noise for about an hour. Shades were not able to block light fully. I cannot recommend longhaul flying with the 787 as well as with Jetstar.