Jetblue Airways

✅ Trip Verified | Not only they got the flight delayed for 2 hours, after that they announced they will grab some members of JetBlue to come home as it was the last flight to Boston that night so the whole plane had to wait another hour to depart. No proper communication, nobody cared about people getting home and getting further transportation to get home, as well as other people connecting flights! So far the worse company I have ever used. No respect to passengers at all. Wanted to save money on accommodations of their crew and did not care of the whole plane experience

✅ Trip Verified | Covid delays due to lack of people. delays due to snow. But no orderly control of information on delays and gate changes. Very disorganized and not what I've come to expect from JetBlue. Phone line for information was a joke. 90 minutes on hold then disconnected. Told to arrive at airport 3 hours early. Nobody behind counter for bagdrop for 45 min. Requested transport assist to gate. At Gate I moved to regular chair. JetBlue agent took my assist chair even after I informed him that I was using it. Gate changed I had to painfully limp to new gate. My original seat assignment was some how changed at checkin to back of plane. Agent at desk (same one that took my chair) said nothing he could do "Full Flight". I had come to expect more from JetBlue this experience showed no appreciation or concern for my satisfaction as a customer.

✅ Trip Verified | In 2020, our JetBlue flight from FLL to ATL was delayed from 9:30pm to 1:45am takeoff. It was an awful experience. The airport terminal had shut down- no way in or out and all of the food vendors and shops were closed. They fed us chips and water after midnight. We received travel credits ($100 each for this experience). Fast forward to November 2021- I use these JetBlue travel credits to fly from SJO to ATL via FLL. Once again, JetBlue does the same exact thing. My flight from SJO to FLL was delayed to the point that there was absolutely no chance of making my connection in FLL, and there were no other JetBlue flights flying from FLL to ATL that night. Therefore, I'd have to find accommodations in Fort Lauderdale. I had to ask them to put me on a flight from SJO to Orlando, for which I bought a Frontier Airlines flight from ORL to ATL on my own ($150+) in order to make it home that night. No compensation, credit, or apology from JetBlue for their repeated fault, not that I'd want to fly them again, anyway. I ended up having to pay for a flight that I shouldn't have in order to get out of the mess they created. There is no other airline as horrible in the US than JetBlue.

✅ Trip Verified | First and last time flying with JetBlue. Our flight was delayed twice and rescheduled three times. December 31st, flight from JAX to JFK was delayed by 4 hours, this made us lose the the connection from JFK to London. Same flight was rescheduled for January 1st. JetBlue refused to pay a hotel but after waiting to see a supervisor that never showed up, they finally agreed to book us an accommodation. On the 1st we couldn’t find anywhere to take a COVID test around Jacksonville area. Then, they reschedule our flight for the 3rd, when next Covid test was available. We had to book a car for two days, luckily we had where to stay for the following two nights. The worse was the treatment from most of the JetBlue staff at Jacksonville Airport. They were extremely rude and unhelpful. Very poor customer service - shocking! On the 3rd the same happened. Flight from JAX was delayed and again we lost the connection from JFK. Arriving at the airport the supervisor asked us what we were doing there since we knew our flight was delayed. We contacted JetBlue (1h30 min waiting) prior going to the airport and we were advised to make our way there. Supervisor had a terrible attitude towards us. We then got the delayed flight to NY. Staff in NY airport was a bit more kind and polite. They booked us a hotel. Arriving at JFK airport on the following day we found out that there was earlier flight to London Gatwick (our flight was to Heathrow). I asked to change to Gatwick flight and after calling the supervisor and asking us to pay $75 (which I refused), they finally agreed to accommodate us on the earlier flight. The airline was empty but they gave us a seat in the last rows, close to the toilet. Travelling with JetBlue never again!

Not Verified | Stingy airline, nickle and dime their customers. My last four Jetblue flights have all been delayed for a total of over 10 hours, and all they do to compensate is give me TrueBlue points so I can book another flight that will get delayed. They refuse any other kind of compensation. Pretty pathetic airline, not worth the trouble.

Not Verified | Flight 268 from Punta Cana to JFK was supposed to take off at 1.58pm and around 2.10pm after the tickets were scanned and all passengers were outside waiting for approx 1 hour to board we were informed that the plane does not have a pilot. Just wonder how the Jet Blue management could schedule a international flight without proper resources!

Not Verified | I was charged an additional $500 to add a cat to my flight due to inconsistencies within their system. The agent agreed with me that it’s a flaw in JetBlue’s system, but said there was nothing she could do besides cancelling my flight and charging me for a new one - aka forfeiting the cost I already paid with no credit in return. This then caused issues throughout the rest of my trip, which in turn required 4 hours of phone calls and 2 hours of additional attendant conversation at the terminal to sort out. We were then stuck at the airport for 10 hours due to delays and issues with timing and staffing.

Not Verified | My flight was delayed twice! There’s always an issue with JetBlue being on time. I’ve travelled through JetBlue post pandemic and full pandemic it’s an issue for them to get it together. I am extremely dissatisfied and will avoid traveling JetBlue at all cost. On top of the fact that you have to pay for carryons. There’s literally no incentive to fly JetBlue any more.

Not Verified | I booked for a return flight from Tampa to Boston on December 28th. I paid extra to select seats for me, my wife, and my four years old daughter. I was in an airport hotel to catch the early morning (7AM) flight. In the middle of the night I got an e-mail that my flight was canceled. Than, later I booked for an evening flight (7:35PM) to Providence instead of Boston. In these challenging days cancellations can happen. My problem is how these big airline companies are prepared for this and how they handle the problem. When I called JetBlue customer service first I got an 152 minutes waiting time estimate. Second attempt was 85 minutes. This waiting time estimates and their greeting massage on the phone gives you the impression that do not call our customer service because we do not provide such thing; You are by your own. Then, I tried to fix things online and tried to make changes but the system did not allowed. I could not even checked in for the new flight that they booked me on the app. My several attempts failed at the very last page with an annoying "Ooops...." massage. When I arrived to the airport, they checked me in and they put me to the very last row with my family, although there were empty rows in the middle of the plane. Funny thing I already paid to be able to pick the seats but they put me to the very last row without a refund or any compensation for sending me another airport miles away from my destination. The very last row was apparently very narrow. Especially the seat on the window side was terrible, there was no window and you feel that you are suffocating because there is no oxygen. The seats cannot be reclined because they were blocked with the toilet wall right behind you. Overall travel experience with JetBlue was terrible.

✅ Trip Verified | 600$ per person one way ticket from Boston to San Francisco. The seats in the middle and not even together with my boyfriend. Paid extra for 1 checked bag. Enough said? Never flying with them again.