Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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2/10

"worst travel experience of my life"

(United States)

Not Verified | This was the worst travel experience of my life. Cancelled flights, rude/disrespectful employees who were unwilling to assist with anything. I provided a 2/10 rating simply because I made it to my destination(s) finally. We started off with a cancelled flight within 15 hours of our departure for a family cruise. Luckily we were traveling with 1 day to spare but because we reserved through Expedia JetBlue would not help - whether this is their responsibility or not they were the one who cancelled the flight which threw the whole trip into a tailspin. Once rerouted on a sister flight with American I had to repay all baggage and extra seat fees. Charges were still on my credit card for the JetBlue fees. We arrived 14 hours after our anticipated arrival but made it. The return flight home was a mess start to finish as well with 2 members of our party having to rent a car at an additional $1000 charge to drive 19 hours home d/t JetBlue/Travelocity issues with their confirmation - even though tickets were purchased 3 months prior. Every arrow points to the original flight cancellation and the lack of concerns in making sure the return flight would still be ok with all the changes made in the original flights. Customer service agent in FLL at the kiosk with disrespectful behavior towards customers such as eye rolling, acting as if they were doing us a favor - I spent my money on their tickets not the other way around? Just ridiculous that a company can make money and stay afloat treating customers in such a poor manner. I won't fly JetBlue again and I would recommend others consider their options before placing any trust in this airline to get you where you need to go in a timely fashion or expectation that you will be treated with the common respect that everyone deserves. Eye rolling to me is not something anyone should have to put up with when they just want the situation resolved. The next treat is that I still have the charges (not pending but charged) on my credit card from JetBlue today for the extras I paid for but did not receive. When calling customer service the wait time is 1 hour - my credit card company can deal with that for me at least.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Cleveland
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not want to give refund for transportation"

(United States)

Trip Verified | Yesterday the flight was cancelled and no reason was given. I spent $160 to go home and had to rebook my limo $150. Call airline and was told the reason was weather (weather was okay) but I guess they do not want to give refund for transportation expenses. I was charged for my luggage three time time and customer agents at the airport were rude.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Albuquerque
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"They are absolutely the worst"

(United States)

Trip Verified | They are absolutely the worst. I can’t remember the last time that I had 2 flights in a row without major delays. We flew from Boston to Fort Myers Florida and back. They were 3.5 hours late to Florida and we had no idea of delay til about 10 minutes before boarding. The way back to Boston was better. We were only 2.5 hours late but this time they let us know. They started letting us know hours before the flight this time but we didn’t know how long. We left over 2hrs late then had to wait on tarmac for about 20 minutes. They used to always use covid as an excuse and I accepted it but they can’t use that excuse now. They just do not care.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBoston to Florida
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The most horrible experience"

(United States)

Trip Verified | I paid my ticket at 3:30pm for the same day flight which should be at 11:50pm. The flight got delayed 1 hour. Jetblue changed my connection in Boston from 7:21am to 3:50pm and sent me an itinerary that reflected an extra charge of over $800.00 dollars. I had to spend 4 hours waiting for a CS representative who told me I would not be charged extra money for this change but at the end gave me no option of an earlier flight. I lost an important meeting in Orlando, Fl and got not even a courtesy voucher for the 8 hours delay and the one hour from Phoenix to Boston. On top of this, I received 15 emails showing my flight on time. The most horrible experience I have ever had in my entire flight history. I will never use this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix to Orlando via Boston
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"fix your website"

(United States)

Not Verified | Miami to New York. What happened to JB customer service? First, the Mint representative was very rude in NY airport when I tried to check in. Today we spent an hour trying to book another flight on JB website. The sessions timed out 3 times. Had to start over and now we are not even sure it got booked. Now I am supposed to wait for an hour trying to get ahold of them to make sure our flight did get booked! They offer to text you instead of waiting on the phone. The texting app is useless. It obviously a robot that is zero help. How about offering a call back instead of making people wait for hours or offering texts? And fix your website! I always book on Kayak without any issues. Waste of time!
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMiami to New York
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"got zero help whatsoever with them"

(United States)

Trip Verified | Flight from LAX to ATX was delayed but took off. Flight from ATX to LAX got canceled just a few hours before the flight. Not reason given. I spent hours and hours on wait. Their webpage is useless as they do not have the information. They have the link and the titles but the information is not there or very bogus. When I finally got connected they wanted to offer a re-schedule to the "NEXT" available flight 5 days later to NYC and then to LAX. They explained that if I didn't want to take this option they could review my case and they would let me know in 7 days if I qualify for a reimbursement. Not Once they could answer what was the reason for the flight to be cancelled. I had the option to spend $$$ on a flight home that day (Which I did for $600 dollars, bc last minute flight) or spend $$$ on hotel for 5 days (5 X $300, plus meals, plus transportation, plus my car parked in LAX, plus my child's sitter) The whole thing was so ridiculous. I would have been better off getting a better class with another airline from the get go than trying to spare some money and having to spend it anyway and being super stressed about it. I got zero help whatsoever with them. If you get cancellation from them, do not waste your time, they would not solve anything for the life of them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAustin to Los Angeles
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Now they are the absolute worst"

(United States)

Not Verified | Worst experience that has cost more than $300 due to their incompetency, not including the major impact on my plans and reason for my trip which was a very important doctors appointment. My flight to Westchester was cancelled and they sent me an email 4hrs prior however I’m 65 years old and don’t check my email several times a day. They called me as I was leaving for the airport 2 hrs prior to flight. They took it upon themselves to accommodate me another flight the next day and arriving at a different airport over two hours away from my destination. Spent over 6hrs trying to resolve this on the phone with them, after talking to multiple people and waiting for hrs at a time they had to transfer me to a Supervision and after I waited for an extra 90 minutes the Supervisor answered and hung up the phone on me. Now I had to make arrangements for pick up and pay $150 for a ride on a different day, I had paid for a checked bag and at that point I needed to just bring a carry on and hope and pray I would have time to still make it straight to my drs appointment. I was at the airport and greeted by the rudest attendant who refused to acknowledge what I was going through and unwilling to allow me to just have my carry on after all they had put me through and I had already paid for a bag. She charged me an additional $75 dollars to upgrade my ticket just so I could bring my carry on and I was still the last passenger on the plane. just to bring my carry on ended up costing me $100. There’s a reason they are considered the worst airline, JetBlue used to be good. Now they are the absolute worst. Disgusting the way they treat their costumers, constant delays, and impossible to get assistance over the phone. They are always delayed but this was just beyond. Please I urge you to choose a different airline before ever considering choosing an unreliable airline with terrible costumer service like JetBlue. I’m hurt and saddened by the way I was treated. Extremely disappointed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWest Palm Beach to La Guardia
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Always late late late"

(United States)

Trip Verified | Always late late late. My sister flies this route every week. Delayed over 2 hours 5 out of 6 times. I’m sitting at the gate. JetBlue Ft Lauderdale to Westchester, LaGuardia and Newark all delayed. Fly American, always on time.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFort Lauderdale to Westchester County
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What a horrible airline"

(United States)

Not Verified | This airline treats disabled people like luggage. I set out at 9 am for EWR. Then got a call that the flight was changed to LGA. So we turned around, crossed bridges, paid tolls. When we were 20 minutes from LGA they changed it back to Newark - for Tampa. My car is at Sarasota. Got to LGA and port authority offered a wheelchair and assistance finding a JetBlue “manager”. I think this was some girl loading luggage who told me there are not enough pilots so all flights to Sarasota are cancelled. She refused to help me with ground transportation from Tampa to Sarasota so I could get my car. She refused to book me on another airline. When I pressed for further assistance she walked away. Well it’s obvious. She deals with luggage. So my son struggled to wheel me with my carry-on to another counter where I could buy a ticket at a likely inflated price from a real airline. Port authority again to the rescues. This time they got a manager who seemed to be a manager. He offered a choice of flights to Tampa and assured me that JetBlue would arrange ground transportation to Sarasota for me to get my car. So now I am at the gate and there aren’t enough planes so I have to wait another 5 hours. Meantime I need to get assistance with bathroom and getting something to eat. It’s humiliating and exhausting. And if there really is transportation at Tampa at 1am I will be driving home in the dark which I had attempted to avoid. Not enough pilots. Not enough planes. What a horrible airline. With this much unavailability it’s like flying standby - but I’m a paying disabled customer. They are headquartered in NY. They know that making people go round in circles between airports on short notice is wrong. Not enough pilots. Not enough planes. No consideration for disabled. It’s like I’m freight. I wonder how many days it will take to get home. I intend to request my money back.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteNewark to Sarasota
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Plane not cleaned or sanitized"

(United States)

Not Verified | Sat on plane for an 2 hours not moving, no announcement, flight attendance didnt have answers Flight was supposed to depart at 10:25, we departed at 12am. A hour flight turned into 3.5 hours. Plane not cleaned or sanitized. Jet Blue is disgusting and I will never fly with them again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBoston to New York
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no