Jetblue Airways

✅ Trip Verified | Recently was booked on a flight from Fort Lauderdale to Boston that was delayed for over 5 hours then cancelled at 1.30am on a Sunday Morning, JetBlue indicated the soonest they could get us to Boston was Tuesday or Wednesday. Needing to be home sooner we ended up having them transfer us to a flight from Miami to Hartford leaving on Monday at 12.30pm. This cost us over $850 out of pocket and 2 days lost wages. On Monday that flight was delayed 5 hours meaning we ultimately got home Tuesday at 1am, when we should have been home Saturday at 11.40pm. We got an email saying they were sorry our Monday flight was delayed and eventually got a $150 credit - total for 2 people. First, $150 cannot purchase anything so clearly this is more about marketing and getting us to spend additional money if we want to use that credit. Second, we get no apology or compensation for the flight that was also delayed 5 hours, then canceled causing the out of pocket and wage losses mentioned as well as frustration and time lost trying to reroute. I also was forced to pay for my checked bag twice - once on the cancelled flight and again to check in to the Monday flight, I was informed I "should" get a refund for the bag charge but it would take 7-10 days. I waited 10 days and then used the chat app - which had a 30-40 minute wait - to ask about my refund I was told that it was issued 10 days ago and when I informed the rep that is what I was calling, I was told to just wait a few more days. I also brought up all of the above and asked why I was credited for 1 flight and not the other and was told that was all that they were doing. My last chat message to the rep was "So wait longer than I was told and also accept a credit that would require me to spend more money since $150 gets me nowhere and trust that I wouldn't again be stranded for 2 extra days at my cost while getting nothing for the flight that stranded me? Do I have all that correct?" And the answer..."That's correct" Thanks, but no thanks, JetBlue. I do realize that all airlines are cancelling flights due to staffing but this response from JetBlue and the lack of understanding/compassion that you can't simply strand people for days at their own cost is very upsetting.

Not Verified | The bad experience started from check-in. It was a code share flight with AA and online check-in was not successful with multiple attempts from both AA and JetBlue's websites. This was the second leg of our international flights with the layover at JFK. The gate agent (AA) at the origin of the trip (Barcelona) attempted to check us through but failed, and advised us to consult JetBlue after we land - great partnership between AA and JetBlue! 9 hours later at JFK. Tired to get in a line that was marked "Customer Help" only to be blocked by a ground staff. Explained the situation and he pointed at a long line nearby and coldly, I mean chilling cold, borderline hostile, replied "you've got to get in that line". JetBlue's departure hall at JFK terminal 5 was a chaos with multiple lines for unknown purposes and few staff to help direct the confused passengers. With the check-in problem finally sorted out, we then had to go through the most bizarre security line I'd even experienced, and I had flown a time or two with roughly 500k miles under my belt. The line turned out to be a maze by design. Just when you thought it'd be your turn to get ID checked the line would be closed and you get redirected. It was comical only that it wasn't funny to me at all being treated like a rat running around aimlessly in it, and there were hundreds of us trapped in there. And then came the perpetually shifting boarding times, and the extremely uncomfortable beaten-up seat. But we made it home, 5 hours after originally scheduled, albeit exhausted.

Not Verified | Booked this vacation over a year ago. Original bepart time was 7.45 am Then got moved to 9.30 am . Had a weather delay due to weather at our destination. We'll we were still within time to make our cruise. They loaded us on the plane and then announced they had to do administrative paperwork. We'll that made us wait another 1.5 hrs on the ground. Well when we finally got in the air we received a message we were not going to make our cruise. So we missed our boat. Then after being able to get onto another ship and spending 1000.00 dollars on hotel rooms and a rental car we went on. We get back for return flight and of course another flight delay. By the time we boarded it was another 3 and half hours. While waiting we also see that every flight from jetblue just kept getting delay longer and longer. What a bad first impression. Won't be using them any more and by looking at reviews by other people they don't care about customers just the cash.

✅ Trip Verified | I was asked to come to the airport at original time 9.08 but the new departure time is after 2:00pm. I travel to Boston for work every weekend and usually 16 hours on Saturday. To me, sleep an hour more before catching the plane back would be a big deal. After I went to the gate C 36, I did not even certain that was the one. So I came to Jetblue service desk, asked for the gate information and delay situation. I was told that the airplane is still in one of the cities in New York State as of 10.00 am. The customer service man was explaining to me that the crew were not able to come over to Boston to work because of the delay last night. That is the reason we are delayed. But I am wondering why I have to be punished by waiting in the airport. The answer was they might be able to get another plane to take us. I am very angry. At the time they were sure they only have one choice but they still let us wait in the airport for their delay. I was so tired that I wanted to lay on the floor close to one of the fire exit door to take a nap. But I can not. The customer’s time is not respected!

Not Verified | Terrible customer service. 2 plus hour wait times on phone and or online chat just to speak directly to a person in Jetblue customer service. Jetblue canceled our flight from JFK NY to Rochester NY at 1.30am when the flight was supposed to leave at 10.45pm. No help from gate agents, basically told to figure it out. All hotels within 30 mins booked up. At 2am with a 5 and a 6 year old child we left the safety of the airport at the gate agents suggestion to get a hotel telling us to go to the TWA hotel and get a room and we would be reimbursed for the cost by Jetblue. Fully booked at the TWA Hotel. We were stranded and forced to sleep in unsafe and unsanitary conditions in a hotel lobby as we had no way of getting back into the airport with no flight scheduled at this time and no boarding pass to enter through security to get back into the airport terminal. What a scary and awful experience with my young children and wife. Imagine being a 5 year old child not knowing what is going on and thinking we would never get home and I can only try and comfort them.

Not Verified | I’m writing this after the previous week our flight had to be canceled twice and we had an important family emergency we had to attend. It cost the family $900 in rebooking last minute flights through more reliable airlines. This time my flight has been delayed 5 hours, they are blaming customer issues in Orlando. If they cancel this flight it will cost me hundreds of dollars to rebook flights and rebooking fees. Save your money and travel with anyone else.

✅ Trip Verified | I want to start by saying the airline crew was pleasant the entire time and I give them 11/10. However, jet blue as a whole -10 stars. It was issue after issue the entire time from start to finish. Cancellation, delays, then lost luggage on the way home. We were lied to at every turn about our luggage being lost because it was an "international flight". This flight was a domestic flight! We had to buy all new things, stranded in Portland with nothing, not even the keys to my car. We had to get a new set of keys made which cost about 200 bucks, among other hygiene products. They are only offering 62 dollars reimbursement. What a joke! When we finally got our luggage delivered to our house the worker that delivered let us know he was a baggage manager and to never check a bag with Jet Blue. I will never be flying with this airline again, and I will never recommend them to anyone. We fly about 6 times a year, sometimes just my husband and I but mostly with our entire family of 16.

Not Verified | We sat at the Orlando airport from 4pm, our flight already delayed that morning by 5 hours. No information was offered to the delay, or any updates for that matter. Using an app I saw that our delayed flight was being flown in from Providence RI. The plane landed and passengers disembarked, still no information. We sat at the gate until 2am, when the flight was finally removed from the departures board. Yet still no information or even an announcement that it was cancelled. Went to talk to the desk representative and I was abruptly told he would provide information when he had it. I told him to get a supervisor. Many others were voicing their concerns as well, the counter person must have felt "threatened" because the police were called on passengers that had be waiting for 8 hours and continually lied to, so JetBlue's answer to simple passenger questions is to call the police, how very fascist of a supposedly enlightened airline. After the cancellation we were informed that it was weather, then air traffic control and finally that the crew from Providence timed-out. Unbelievably poor customer service. Time to fly another airline.

Not Verified | 15 hour delay. Our original departure time was 4:25pm from Orlando, FL, but we didn’t take off till the next day at 7:30AM heading to JFK. With zero customer service and lies, and lies, and more lies!! “We’re waiting on a new crew, we’re waiting on a flight back from NY, oh staffing issues, oh we’re waiting on a flight from Punta Cana, there’s a pilot heading to the airport now” and the lies never stopped coming. I had small children and a mother in a wheelchair and that did not matter to JetBlue. But they did have the nerve to email and say they will issue a credit for the “delay” - like we will EVER fly with them again.

Not Verified | JetBlue used to be great and it seems their service has really declined. Both of our flights were delayed 2 hours due to plane issues or lack of pilots. TVs didn’t work. Took forever to get luggage. Many many around me were complaining they had the same issues recently. I will look to avoid JetBlue in the future and I was a frequent flyer.