Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 464 reviews
6/10
4 star Skytrax Rating
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10/10

Jetblue Airways customer review

(United States)

Flew Jetblue down to Tampa from JFK on Memorial Day. Great experience. Excellent leg room and seat width. Entertainment system great. Crew was great and attentive.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(Hong Kong)

IAD-FLL. Was pleasantly surprised by JetBlue. No bag charges on time flight drink and bag of chips included live TV and plenty of radio choice. Much better than American Airlines.
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

I was very satisfied with our recent round trip Boston to Peurto Rico all the more so because I perceived JetBlue as a budget airline. Check in moved very quickly and flight left on time both directions. I was happy with inflight movies choice of free snacks and beverages. Lots of legroom. Attendants were pleasant and helpful.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(Sweden)

JFK-Buffalo-JFK. JetBlue Terminal 5 is new modern easily navigated and offers free Wifi. Staff polite and helpful. Outbound on A320 clean and well maintained. Legroom best I've seen in coach on any airline. Snacks and drinks offered shortly after take off by smiling and personal crew. Flight landed on time in Buffalo. Inbound on E190 this time also with smiling and personal crew. Both aircraft feature in-flight entertainment AVOD free snacks and drinks and the best cabin crew I've experienced on any US airline. A great product which I recommend!
Value For Money 12345
yes
4/10

Jetblue Airways customer review

(United States)

BOS to SAN poorly maintained aircraft indifferent flight attendants. My reading light did not work and at least 4 others within hearing distance did not either. Then the TV system froze for almost the whole flight - unwatchable. It was an evening flight so to pass the time I'm trying to read using the light from the illegible TV. Stuff happens but the flight attendants didn't seem to care no apology certainly nothing to make up for the problems. They just said that previous cabin crews must have not 'written them up' seemed to imply that not reporting the failures is pretty typical.
Value For Money 12345
yes
8/10

Jetblue Airways customer review

(Panama)

MCO-BQN / SJU-MCO. Great entertainment system cabin crew friendly. Aircraft were clean seats comfortable and experience was great.
Value For Money 12345
yes
8/10

Jetblue Airways customer review

(United States)

Great seats. Wish we had been able to use jetBlue for our long flight to Costa Rica. But the short flight was comfortable and the staff friendly. Too bad they don't fly to all the places we go.
Value For Money 12345
yes
4/10

Jetblue Airways customer review

(United States)

JFK - San Juan round trip. Only completed JFK-SJU. Return flight was cancelled. I did not received the text message alert the night before the return flight. Luckily I checked the flight status the night before and found out all flights SJU-JFK were cancelled. Called the reservation desk and after 30mins wait an agent assisted me to rebook. Only could book a connecting flight that would take me home two days later. So I had to book with another carrier AA to return home. I understand the weather in NY was bad. But AA still operated without problems. JetBlue management took very extra cautious decision to cancel the operation on that day. It was a bad call.
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

We fly several times a year from New York to Orlando and we only enjoy flying with Jetblue. From online booking to telephone customer support - it's easy and you build up your points or convert your american express points into true blue ones. Jetblue terminal in JFK is the best planes are new equipped with tv's for all passengers. The crew are nice and never refuse extra drinks or snacks during the flight. If your bag is lost Jetblue give you a voucher right away without writing a request for any reimbursement.
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(Canada)

JFK-PDX Flight Crew very helpful and kept us in the loop about delays very professional and a great choice . The Even More Legroom seats feel like First Class but don't have those large price tags attached.
Value For Money 12345
yes