Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 451 reviews
6/10
4 star Skytrax Rating
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7/10

Jetblue Airways customer review

(United Kingdom)

Boston-Fort Lauderdale. Flown with JetBlue many times and generally happy with the service. Aircraft clean well maintained and service is consistent though basic. Extra legroom seats well worth the extra money especially now they seem to get priority boarding. One gripe is the constant allowance of excessive cabin baggage which often results in late departures while stressed cabin crew offload bags that will not fit in the lockers! Twice recently on my flights it has caused confrontation during boarding and angry passengers being very rude to the crew. If only the ground staff dealt with the issue by enforcing the rules this would not happen. Apart from that snacks ok and drink service fine.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United States)

Oakland to New York JFK round trip. The airline offers very good service for the price including free unlimited snacks 36 free channels of tv smiling flight attendants and good legroom. JFK connections were very efficient. The only problem is that on the way home to Oakland from JFK the flight was delayed two hours because the flight crew and their backups had been stranded due to cancellations the night before.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United States)

FLL-SJU-FLL. JetBlue offers a simple yet lovely air travel experience. A320 leather seats individual IFE monitor and loads of legroom with 34inch pitch. Snacks of a good-quality and flight attendants friendly. Carry-on and first checked-bag are free. Headset is free. A low- fare airline providing a top-notch experience.
Value For Money 12345
yes
5/10

Jetblue Airways customer review

(France)

BOS-JFK. The flight was delayed without any explanation. No greeting while boarding with a bored flight attendant at the door. The plane was clean. I had booked an extra space seat and I was not disappointed. The drink and snack service was ok for such a short flight and the TV was great. Overall not impressed by the attitude of the crew which is much more efficient and friendly on Virgin America.
Value For Money 12345
no
na

Jetblue Airways customer review

(United States)

JFK to Austin TX. I really thought the competitive advantage that Jetblue had over other airlines was the CEO vision of being a "friendly airline". I remember the blue chips and jokes that the crews made before take-off when Jetblue started up. That is no longer the case. An older gentleman in the front row of my flight asked for a snack while the flight attendant was taking beverage orders. She spoke to him in a very rude tone and stated that she would not serve any snacks until she was finished with the beverage service. The gentlemen had no time between flights to eat. The food was an arm length away from her but she refused. She was very rude to another woman who placed her carry on in an overhead two rows up from her seat. She made her move it one compartment over. And Jetblue what is with the manual emergency instructions - with built in televisions we have to watch a manual instruction? Jetblue will not see me back as a customer. The prices are higher than the other airlines unless they are flying you on a special. The rude crews and the fact that JFK is the hub for Jetblue is enough reason for me to shop elsewhere!
Value For Money 12345
no
9/10

Jetblue Airways customer review

(United States)

Comfortable seats with plenty of leg room free snacks and first checked bags friendly staff. They occasionally face delays mechanical problems etc but as someone who flies them about once a month I can say that the vast majority of their flights are a joy.
Value For Money 12345
yes
7/10

Jetblue Airways customer review

(United States)

My work required last minute travel to New York City from Buffalo New York on a recent weekday morning. JetBlue website was easy to use and I booked a reasonably priced roundtrip flight. Flight to JFK was fine with just a slight delay departing BUF. However departure of return flight was delayed just about 3 hours but just 1/2 hour at a time. Two male flight attendants were a bit gruff and bossy with the passengers which has never been the case with many other JetBlue flights.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

A fantastic flight Tampa to Boston. Our trip home was also smooth and fun for the kids and parents. Flight attendants professional and nice and the pilots informative.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

My family took a flight to Disney and it was the most perfect airline experience. The seats were comfortable there was a wide assortment of refreshments. The trip was smooth sailing. Coming home we did experience a 45 minute wait time due to weather. But the captain kept us fully informed and we were on our way as soon as the weather permitted.
Value For Money 12345
yes
8/10

Jetblue Airways customer review

(United States)

CLT-JFK. Getting through CLT check in/security was easy the one free bag was a nice touch as well. Boarding on time from CLT's new D terminal which offers good food and plentiful seating. Boarding on time and welcomed by a somewhat friendly female flight attendant who just continued to say Hi Hi Hi. No welcome aboard. Plenty of legroom and IFE was already turned on. Smooth flight chips and a drink were for 1.5 hour flight. The same female flight attendant was rude in asking an unaccompanied minor to "Turn down your headphones. We can hear them in the front." T5 at JFK is amazing. Overall great flight much better value than US and DL who fly this route.
Value For Money 12345
yes