Jetblue Airways

✅ Trip Verified | It's "Economy" (with miles and free checked bag with credit card). Very nice seats, friendly service, and a non-alcoholic drink and snack for a 2.5 hour flight. DCA-FLL RT. Check-In staff were very nice about the baggage allowance in that they helped tag the bags when they saw we had trouble. My Boogie Board was on the cusp of their size requirements but they checked it without fuss. I had to shuffle around some weight in one of my bags to get under the generous 50 lb limit. Internet loaded but was effectively unusable for me on social media but the entertainment options were vast so it didn't matter. Seat size was generous and comfortable and everything clean. We got seated together for free in advance because we have a 7 year old. My family always has a great time flying this route for the past 15 years. Will ding 1 star for problems with the internet, but otherwise a near perfect economy RT flight.

Not Verified | You cannot force people to pay to check their bags and not have people available to actually check the bags. We discovered at check in that our fare did not include a carry on bag adding $150 to our overall fare (slick bait and switch JetBlue). So we arrived early expecting a line to check our bags, only to learn they only man the desk between certain hours. We had to wait in the lobby of the airport for over an hour to check our bags. Companies call this lean staffing in the name of reduced pricing, but really what it is is a way to sneakily cut services while charging the consumer a higher rate through hidden fees. With the unanticipated baggage fees the price of this trip was the same as all the competitors but with drastically reduced service and significant frustration. I won’t fly JetBlue ever again.

Not Verified | Avoid to use JetBlue to fly to the Dominican Republic: Never on time. Staff unprofessional as well as bad attitude when traveler asking questions regarding late flying. | Evite viajar a Rep. Dom. por JetBlue: Nunca a tiempo. Personal poco profesional y mala actitud cuando el viajero hace preguntas sobre vuelos tardíos

Not Verified | We booked a one-way ticket with American Airlines but knew that Jet Blue would be operating the flight. I didn't have high hopes but was pleasantly surprised. Jet Blue use the newly renovated Terminal B at LaGuardia which was easy to navigate and had some great seating areas as well as shops and restaurants. The plane itself wasn't in the best shape and the seats were covered in a cheap looking plastic material that reminded me of a taxi. However, the flight crew were attentive and gave out free snacks and drinks throughout the flight. The on-board TV screens were great for a short flight and we arrived with no fuss into Orlando well ahead of schedule. For the price paid I couldn't find any fault with Jet Blue.

Not Verified | I am currently in the middle of the was the worst travel delay I have ever experienced (12 hours and counting). I am being optimistic that we will leave in the next couple of hours - otherwise I'd give one star. I was supposed to leave Orlando on flight 1586 at 4:10PM Aug 16th. It is now 3:11AM on the 17th and I have no idea when we are leaving. We boarded around 8PM the 16th and deplaned ~10PM to a mostly empty airport. Around 11PM we were told we'd leave at 2:30AM, and at 2:15AM we were told the flight wouldn't be leaving. There has been very minimal Jetblue staff at the airport to answer questions. Those staff that were here had to deal with numerous frustrated customers. We were told to go to the Jetblue desk to change flights or get more information, and guess what? No one was there! In addition, there has been no food available in the airport since 10PM. Jetblue should have brought dinner food to the gate. Cheezits do not cut it. This has been a horrible experience, and I will do my best to never fly Jetblue again. As of now, they told us we'd be leaving around 4:30AM. But why should anyone trust that? There must be something you can do to get me back as a customer. How about a refund? I assume I will make it to my destination in the next 24 hours. The lack of staff and information (and food) has been dismal, and I know I am not the only one who feels this way. I see multiple families with children and I know they are very frustrated. How can Jetblue survive in the industry with service like this? I am clicking the box "I'm traveling within 48 hours" in hopes that I'll be at my destination by then (it's been over 12 hours in the Orlando airport, and 12 hours since I had any real food. Dismal service by Jetblue.

✅ Trip Verified | Got to my destination with only an hour delay. My flight home was canceled after 3hrs and they wouldn't book me a returning flight until 2 days later (I was flying with a child to boot). I ended up spending extra money to fly home with another airline and got home a day late. My flight has not been refunded after significant amount of effort. They say it has, but no refund has ever been issued. They frequently put me on hold and leave me there until I hang up or tell me information that erroneous and different with each call. Don't use this airline, they will leave you stranded and broke.

Not Verified | Avoid Jetblue at all costs. I was traveling with a 2 year old. Before heading out to the airport found out the flight was going to be delayed by at least 3 hours which would get to my destination way past midnight. The only option available for help was to chat via text on WhatsApp. After waiting for half hour, requested the agent to switch the flight for the following day which would get to my destination at a decent hour. The option the agent offered for next day was to an airport 50 miles away from where I left with an arrival time 12:15 AM, past midnight. She just didn’t get it. So, with lot of trepidation decided to go to the airport to catch the original delayed flight. Get to the airport after traveling for 1.5 h, only to hear the announcement at the gate that flight has been canceled and rescheduled to following day. No act of god was involved for the delay. At the last minute scrambled to get a hotel, mind you this was an international trip (Jamaica). How is JetBlue even allowed to operate?

Not Verified | JetBlue stranded me in South America. Return midnight flight from Guayaquil, Ecuador to JFK, NY and plane never shows up. First email says flight is delayed until 3am, then next email at 5am says flight is cancelled due to bad weather. They offer no solutions to get out of the country except that they will inform you by email later what to do when they reschedule you. The weather excuse is bogus. They use weather as the excuse in order not to pay compensation. Do not believe the compensation rights email you get from them. I ended up having to book a flight at the airport with Copa Airlines that took me GYE-PTY-EWR (New Jersey), then bus to NYC because I had to work the next day. Although I use this airline frequently because of the routes and seat comfort, I am always tentative to do a return trip without a disruption, and their flight cancellations have been more frequent lately, stranding passengers all over the place. My son just got his domestic return flight to NY cancelled by Jetblue as well. They have a more serious issue that they are not disclosing.

Not Verified | My husband and myself booked a vacation to celebrate my best friend's wedding in July. This was our first Jetblue flight so didn't think the worst. We got there without any issue but coming back was an overall stressful experience. Our 2pm flight was delayed since 8am that morning and kept on getting delayed. Because we needed to work the next day we needed to find another flight. Jetblue had nothing available within the earlier flight nor the later flight. We had to book a Delta ticket that was 3x the charge of Jetblue, which totalled $1,500 which had a 6 hour layover in Atlanta but it was the only way to get home prior to clocking in. Jetblue flight actually got delayed until 6am the next morning and we were happy that we thought to book another airline but now have to eat the additional cost. On top of that, they did not refund our plane ticket as promised and claim that they did. They said that there is nothing they can do about it and told me to check with the bank who also does not see anything pending. I am now $2,000 in the hole because of Jetblue and I only got a 400 airline credit. This is not how you make a customer happy. All I want is for them to make it right. I was even told the additional expenses that we needed for accrue as far as hotel and food in Atlanta would also not be covered.

Not Verified | Flight from Boston to Atlanta delay 3 hours in excellent weather, my previous fight to Tampa also be delayed for a couple hours. Unbelievable airline, always delay, delay. No effort to improve its service.