Jetblue Airways

Not Verified | Absolutely the worst airline. We had a 9 hour delay! And they still cancelled our flight! They informed us that there were weather issues for the cause of our delay, so we checked the weather where they said it was at and the weather was perfectly fine. Once the plane finally came after 5 hours, they realized the flight attendants worked their hours so there was no flight attendants. We waited for a few more hours until they told us the flight was cancelled. They refused to give us refunds, so everyone had to find a hotel for the night so we could take the next flight in the morning. They also refused to cover our hotel bill as well. They wasted the time of our day in the airport, don’t cover our hotel for their mistakes, wait a couple of hours to unload bags so we can pick them up, it was extremely unorganized and unprofessional and absolutely a mess. I absolutely do not recommend taking this airline, all of the “good” reviews are lies.

✅ Trip Verified | While at the Ft. Lauderdale airport, we decided to go to the kiosk since the lines were very long. I was somewhat confused in regards to the tag printed that goes on your luggage. While asking the person with me to help me, the attendant said in a rude manner "You need to hurry up and move because there are people behind you." When I pointed out that I was trying to figure the tag out, he offered absolutely no help. I also pointed out that the customers to my right had been there before we came to the kiosk but he said nothing to them. The attendant became even more rude after this. I've heard about the bad customer service with JetBlue to experience it is something else. It's a shame how bad their customer service is and continues to be. Management needs to take the reviews seriously and not tolerate this type of behavior.

Not Verified | We were delayed for over three hours, and when I asked for a box snack they said they didn’t have anything left and then I asked for a salad they didn’t have that either. I haven’t seen that they gave out any food during the flight at all. I didn’t mind to pay for it for it, but the crew assumed that I just didn’t want to be charged for it. Horrible customer service for a flight from Burbank to JFK.

Not Verified | I have been delayed or canceled more times than I have arrived when scheduled. I even missed my college reunion. I hesitated writing reviews for this, I just stopped flying them, but now my child is stuck, potentially going to miss his connection. JetBlue is a horribly run airline. You would be better off with another, even if it means a higher price. Avoid this migraine and please fly some other airline.

✅ Trip Verified | Mint has lost much of its luster. Seats good food well presented but not great Trying too hard to be fancy and missing the mark Service. Ok. Very chatty amongst themselves Small selection to watch and TV has very limited selections now. Not bad but may try AA or Delta one next time Second disappointment in a row Wi fi spotty

Not Verified | Boston to Salt Lake City. Horrible airline, will not fly again, charged $65 For carry on bag, changed gate did not let you know till last minute, delayed flight by 2 hrs, delayed boarding twice. Never will fly Jetblue. Worst customer service ever

Not Verified | Booked a flight only to have it changed to different days by JetBlue. The only options to fly was from another city 2.5 hours away. Talking with the customer service agent was the most frustrating experience as she could not really give me any options but she was the "supervisor." Unwilling to give me a refund in my method of payment but said I had to get a credit for the flight since they were willing to give me a "even exchange" to the city over 2 hours away. I will never fly JetBlue again! It's an airline we can do without.

Not Verified | First and last time flying with them. Every flight was late. Missed our connecting flights. Sat on tarmac for over an hour after boarding. 1 hour 55 minute flight was changed to a 2 hour 45 min flight due to a route change. What was supposed to be a 3 day trip has been spent wasting all of our time sitting in airports or in a plane. Worst travel experience.

Not Verified | I booked a family vacation with JetBlue (5 family members) and when we checked in to get our seats I find out that they separated my youngest son (who is 9 by the way). When I explained that he couldn’t be by himself and could they figure out another alternative, they explained that another “larger” family had booked and there was no way to sit us together! First of all, how is that my problem as I paid the same amount for my ticket as they did! Secondly, their next solution was for me to pay more to sit together! I will never fly with this company again as they are so budget that they sit a 9 year old by themselves and think that is ok! I’ve heard many bad things about this company and this will be my first and last flight with them!

Not Verified | I fly jetblue for a while and customer service sand support never was that bad as recently, in addition to technical support and information updates. I missed a flight because jetblue updated my flight with 2 hours delay at around 4 pm. Original flight was 7:20 pm but changed to 9:11 pm departure. I checked my app all the time for updates and it was still confirmed that delay of 2 hrs. So i adjusted my driving to the airport. Right about 6:50 it wax still delayed, but @ 7:10 when i wac about to keave my house, they change back to boarding time beginning now. While I am still at home relaying on the information they provided before. How horrible it is. I tried to call in vain waiting for 1 hr - no answer. No text updates from JetBlue no nothing, horrible experience. Just list money and lots of stress!