Jetblue Airways

✅ Trip Verified | We were leaving to London from Salt Lake City Utah. We had a layover in NY. The person at SLC accidentally unchecked us through London. No big deal. Stuff happens! But when we went to gate 23 on flight 007 to London leaving at 6:00 p.m on August 26th we were greeted by Troy and his assistant who was not wearing a name badge so we could not get her name. We told them are situation where the Salt Lake City employee accidentally unbooked are seat assignments to London. So we went to see if they could upgrade us to mint since those were the only seats together. They said no which is no big deal but worth a shot. So we asked if we could at least be put together since it was a 7 hour flight. They said no and persisted to basically call my wife a liar about having seats together and accused us of never having assigned seats. So my wife patiently waited for them to stop firmly speaking to my wife as if she was stupid. Then my wife presented the boarding passes that we printed in Salt Lake City Utah proving that all are seats together. They seemed dumbfounded and still stuck with there overbearing attitudes. How these to people are in the customer service industry is beyond me. The Horrible thing about this, is that all of the experiences with JetBlue members were very pleasing. Both of these people were horrible to my wife and tried to make her feel less than. Very disappointed in JetBlue!

Not Verified | Had a flight booked for 10/22. The airlines changes my flight times which will not be suitable for my needs. They refuse the refund me then cost of my ticket. This is very disappointing & definitely customer satisfaction is not a priority!

Not Verified | Never fly with JetBlue again. Our 1st leg of the flight was delayed for 1 hour, so we were not able to make it to the 2nd leg of the flight. I am pregnant with certain food restrictions (there is no food I can buy in the airport), after I explained this to the agent, the agent said that I should expect some extra expenses on this trip, as there were no available flight until next day. No options except waiting in the airport for the next 22 hours without food ! So ridiculous! I bought Southwest tickets to get home at the same day right away . Will never fly Jet Blue again.

✅ Trip Verified | Flight from Newark, NJ to Punta Cana, DR on August 6- Be aware of the charges on excess weight on a checked baggage. The day before departure my husband and I paid $35 for each bag, total of $70. The day of departure when the bags were weight in at the checked baggage counter, the weight of one bag was 4lbs over and the second bag was 6lbs for a total of 10lbs. The Jet Blue person behind the counter stated that I needed to take our some clothing from the two bags. I asked her if she had a bag to give me and she stated that she did not. I didn't carry another bag or carry on because our tickets were blue basic which we are not allow to have a carry on. The JetBlue person at the counter said that she had to charge us $150 for each bag in excess for which I told her that was a ridiculous charge for a bag that was not over 10lbs. I told her that most JetBlue should charge is $35 to 50, just as if I had a third bag. Unfortunately, we paid the $300 because I was so embarrassed at the airport with over 300 travelers waiting to check in their bags and so upset. I reached out to JetBlue last Sunday and no answer. JetBlue contacted me today, unfortunately they are not going to refund my $300 per the customer support person that email me today. I will never fly with JetBlue ever again. The disrespect on any travelers is unheard of. This is for travelers to know, read everything from what you purchase on any airline, especially JetBlue. JetBlue had no consideration trying to make the consumer happy, or as even to make things right by either giving us the whole refund or even half, they just take advantage of the travelers. I also paid for seats on the plane that were suppose to be extra leg room which I didn't mention because my husband said that Jet Blue would not give a worry to much about it. According to a pilot that was on our flight that was sitting near my husband, there is no extra leg room on JetBlue planes. So why are they charging the travelers? Do your homework on getting the best of your vacation. I got to Punta Cana that day with such a headache, that it lasted me until the next day.

Not Verified | On April 14, 2022, on a flight from San Juan to Charleston, with a stopover in Newark, my travel bag was lost. Arriving in Charleston I made a claim. According to what they told me, they located the luggage in Newark and they would send it to me in Charleston. I finished my vacation in Charleston and never came. I was authorized to make purchases and so I did, buying the minimum with my BPPR Jet Blue credit card. Since then I have submitted all the documents and reports that have been required of me, I have called by phone, I have gone to the Charleston and PR airports and still no one has been able to help me. On occasions I have made the call but then they leave me waiting. I understand that this situation has not been handled properly for my benefit as your client. I will appreciate someone answer. En abril 14, 2022 en vuelo de San JUan a Charleston, con escala en Newark, se extravió mi bulto de viaje. llegando a Charleston hice una reclamación. localizaron segun me dijeron el equipaje en Newark y me lo harian llegar a Charleston . termine mis vacaciones en Charleston y nunca llegó. Me autorizaron hacer compras y asi lo hice, comprando lo minimo con mi tarjeta de credito Jet Blue del BPPR. desde entonces he sometido todos los documentos y reportes que se me han requerido, he llamado via telefono, he ido al aeropuerto de Charleston y de PR y aún nadie me ha podido ayudar, En ocaciones he logrado la llamada pero luego me dejan esperando. entiendo que esta situación no se ha trabajado adecuadamente para el beneficio mio que soy su cliente. Agradeceré alguien responda.

Not Verified | This is 2am in Harry Reid international airport in front of JetBlue check-in. More than 100 passengers on 9pm flight to Boston were stuck here because of their totally disorganized and sloppy service.

✅ Trip Verified | Jetblue Airways have gotten sloppy and disrespectful to customers over the years. My flight from St. Lucia to JFK was delayed for over 8 hours and they didn’t even offer a simple apology. When I called to make a claim and they had me hold for over and hour, then said I will be getting an email in 21 days after they completed their investigations. Mind you, I called twice. Its rather unfortunate that I have to continue using JetBlue because they are the only direct flight to St. Lucia.

✅ Trip Verified |   It was the worst trip I’ve ever had. Our flight was delayed for 2,5 hours, and when we came to our gate it was announced that crew members’ work time was ended so we’d fly from Santo Domingo to Fort Lauderdale to change the crew and then go to New York with the new crew. Then we were boarded. And after 20 minutes of sitting at the plane it was announced “The take off is delayed again so we’re not gonna fly till the morning, we’ll take you back to the airport tans give you back your baggage”. So they booked a hotel for us and checked in for the morning flight (8 o’clock). Next morning we came to the airport at 5:40 and we had to check in our bags again ( we stayed in line for more than hour). And when we were about to board they told us that the gate was changed and the flight was delayed for two hours. And we’re still waiting for our flight at the worst airport I’ve ever seen

✅ Trip Verified | I have been waiting for 2.5 hours inside the airplane, with no information at all about the time of take off. I am do not even know If this is legal. I have a connection that I am going to lose.

Not Verified | I am writing this in the plane as we are now delayed to arrive . To begin with the customer service was horrible. They did not greet you and were not welcoming , they looked like they didn’t want to be there and seemed annoyed when you called them. I used to always fly JetBlue but honestly this will be the last time. I also was turned off that I was charged for headphones and food, when on American Airlines it was for free and better quality. I am so disappointed with the service and quality of the flight.