✅ Verified Review
| New York JFK to Los Angeles, Whereas I've often seen that when a couple of family comes aboard separated they will sit together and when someone comes who has the seat they all work it out - with my volume of travel, and my teams', we're often those people who switch our seat, here's how JetBlue made this mess. There were no adjacent tickets available for purchase when we bought the tix so we ended up with two mint window seats and two aisle seats, each set on opposite sides of the aisle, my 11 year old son sat on his own but of course we couldn't leave my 7 year old little girl sitting alone by a window seat while my wife sat on the other side of the aisle without even full view of my daughter and have some stranger sit next to my little girl. So my wife sat next to my little girl until we could talk to the person in that seat - who we assumed would be reasonable like the rest of us. Then one of the gate staff came in and told my wife she had to move, leave my 7 year old little girl who still carries her pink blanket with her alone. I went up and told them there was no way we were leaving our little girl alone in that seat, wait for some stranger to sit there and hope the airline could work it out. The guy across the aisle was sweet amidst what was becoming a tense situation and offered to trade, which was great. I then went up to tell the pilot, stewardess and offending gate person that I was going to issue a formal complaint and rather than simply apologizing or even just saying something like "I understand of course, go ahead" he threatened to have our family wait for the next flight if I complained. I was speechless and since my wife and my daughter were now sitting together safely I let it go. Do they train these airline people on customer service and service recovery at all? Do you JetBlue?