✅ Trip Verified
| Santo Domingo to Newark. Very disappointed with the service provide by JetBlue. Everything started with the storm Grayson. My flight was on January 4th from Santo Domingo to JFK New York. That day they kept us all day updating the board with the delay flight sign to let us know at the end of the day that the flight was cancelled. I was supposed to stay in The Dominican Republic for 10 days but end up staying for 15 days. Calling my job everyday to keep them updated about the situation that I was going through. At the end I think they didn’t even believe me, because every day I have to explain my boss how Jetblue couldn’t find two seat to accommodate my boyfriend and I. I paid for those five days out of my pocket to stay in a hotel close by the airport because every flight the put my boyfriend and I were cancelled every day for those 5 DAY. My flight was supposed to be a non stop flight because I HATE to do Laid over, but guess what the only flight the had available was with a laid over in ft. Lauderdale. I ended up traveling January 8th at 4:00am from Santo Domingo to ft. Lauderdale. When I was in lauderdale had to wait till 7:00pm to get another plane to Newark not being Newark my flight destination. Because when I bought my flight it was from JFK to Santo Domingo “straight flight” and my returns was supposed to be Santo Domingo to JFK not Newark “straight flight too” I spent almost 24 hours to get a flight which last just 3:45hrs. And the funny thing when I got to ft. Lauderdale I went to one of the JetBlue representatives to asks him that please if there were an earlier flight available because I think is was ridiculous to wait 10 hours in an airport for another flight, but the guys told me in order for him to do that I had to pay 75 dollars for me and 75 dollars for my boyfriend because I was trying to change the reservation that they already gave me. Even thought I explain him that I had an nonstop flight, but because of the situation of the storm they didn’t give me any choice but to accept the laid over. I end up paying almost 2,000 dollars between the hotel, food and transportation from my hotel to the Santo Domingo airport and once I got to Newark I had to take a taxis to JFK parking lot because I left my car parked over there to avoid paying for taxi. But at the end I had to do everything I planes not to do.