✅ Trip Verified
| New York to Jacksonville. First and last experience with this airline. Thinking back...I should have clued in to what might lay ahead with this airline since we departed JAX for JFK on another airline and I had noticed then that several of the JetBlue flights had been canceled that were leaving around the same time as ours and our Delta flight departed as scheduled. We had booked JetBlue for our return flight and had arrived on an international flight so had 7 hr layover. Another clue that I should have picked up on, the enormous customer service line located at the JetBlue gate area and the number of people that were crying. After waiting 5 hrs for our scheduled flight we were advised 2 hrs prior to departure that our flight was canceled. Waited in line 1.5 hrs for the agent to tell us they had no available flights for our family of 5 to to get out of New York until 3 days later - no compensation for accommodations - there were cots in baggage claim to sleep on and, in addition, this airline does not work with other airlines to look for other travel availability - only what is available in the JetBlue system. We are a family that travels frequently and realize there can always be issues with travel due to weather and other related issues; however, this airline has no alternative options to get you where you need to go in a reasonable timeframe other than what is in their airline inventory. We had an extra day to allow for issues which would normally be sufficient for any of the other airlines we have flown. We ended up Ubering to Philadelphia to rent a car and make a 17 hr drive to our destination all on our dime which cost about $300 more than the airline tickets for all 5 of us. Oh, but they did offer us a refund - how generous! No, we will not ever book with JetBlue again if the choice is ours and I will tell everyone I know about our experience to warn them about this airline. Bottom line, if it’s important for you to actually get to your destination as you booked it and you don’t have some major flexibility with your plans, this is not a bargain in the least.