✅ Verified Review
| Thought that I'd try Jetblue for the first time when they posted the cheapest flight for the first time in the 3 years I've been flying between San Antonio / Austin and New York. In the end I've come to the conclusion, as I'm waiting overnight in the JFK terminal for 8 hours that they really just don't care. I originally scheduled travel to leave on the evening of 25 May but I was informed that the flight would be delayed out of Austin for 3 hrs and as a result would miss my connection at JFK. The earliest they'd be able to get me out of JFK on the 26th would be 4pm, so I changed my flight to depart Austin on the 26th. The same flight on the 26th was again delayed from 5:06pm to 5:50 pm and I called to ensure that I would still make my connection. The phone agent confirmed I would make the connection so I drove to Austin to catch my flight. While waiting at the gate the flight was delayed again, now to 6:25pm. Attendant at the gate confirmed that I would make my connection. As I was boarding the plane I was told that I'd have to check my carry-on. I explained that I had a tight connection in JFK, but was reassured by the gate that it wouldn't be a problem. As we approached JFK the flight had to circle until we were diverted to refuel in Philly for return to JFK. Once we finally landed at JFK it was 12:30am and thought I would have time to catch my connecting flight however, no one from Jetblue met the plane and the crew did not provide connection information. I looked at the departure boards but my flight was not listed. As I attempted in vain to search the gates for my departing flight and access the flight status option on the website (which did not work) I went to the previous gate I was told the flight would be at before it had been delayed several times, but it was not there and the only manned "Just Ask" station in the terminal was in close proximity but with twenty people in line. So I called the 1-800 number and it was obvious that the phone agent was not well trained and tried to inform me that my next flight was my departure flight on the 29th and all my previous flights had departed on time. She had no idea that my flights had been delayed and informed me that the only available flight was 8:36am that morning. I asked then why had I received texts that my connecting flight was not departing until 01:07am and she couldn't explain it but asked if I wanted to change my flight as if I had a choice. When I said yes, she stated that she would have to get a supervisor to allow her to make the change. That process took about 30 minutes and at the conclusion she told me that I needed to talk to an employee at the terminal to confirm the information she'd provided me. When I finally got to the front I was told that the flight had indeed been delayed and that I could have caught that flight and my bag had made it on the flight. Why wouldn't the flight be on the departure screens? So now I have no access to my bag during the 8 hour layover. To top it off, I requested to talk to a supervisor and was told that someone would come talk to me but it could take a while, I have 8 hours to spend here anyway so said sure I'll wait. Two hours later I was told that the supervisor would not be able to speak with me and that if I truly wanted to speak with one that I would need to exit security and search for one at the ticket counter. Had I known, I would have canceled my travel plans. First and last time I'll fly on Jetblue.