✅ Verified Review
| Washington Dulles to New York JFK with Jetblue. This was probably one of the worst experiences I had in over 20 years of regular flying. From the beginning till the very end. We experienced a delay due to weather conditions. However, the ground staff was not helpful at all. A lot of us had connecting flights, and we asked that they contact the airlines we were flying with to check the status. They refused. We asked that they give us the telephone numbers of the airline so that we, the passengers, can contact them. They refused. And as the wifi was not working in the terminal, it was difficult to get the numbers. We got it, despite the refusal of the JetBlue staff. We asked to be rerouted to other airlines who were taking off. They refused. We had over 6 hours delay, and as they refused to contact the connecting international airlines, we missed (9 of us) the connection by few minutes. And then, the real nightmare started. In JFK, they were incapable of locating our luggage. It took them hours to tell us that finally, they can't locate it and we need to come back the next day. As there were no seats available on my connecting flight for few days, I needed to get my luggage. And when we were trying to rebook, the people standing at the counters would not take us, as 'they had to be free for first class passengers, in case they came, so they could not serve us'. For a low cost airline, this sounds like a joke. The result was a long queue before one of the counter, and at the other, the woman starring and not accepting any passenger. After 6:30 hours delay and additional 3 hours of trying to figure out what to do, this was a particularly bad experience. The next day, they were incapable of saying where the luggage is. I lost the whole day until I finally got my luggage. I heard all type of excuses: as my luggage was initially checked through to the final destination, it was difficult to locate it (do they know how t use bar codes?), or it was not clear where the luggage was, etc. I finally got my luggage thanks to the assistance from the other airline, who tried to help, as JetBlue was incapable. But they clearly said that this was a JetBlue problem. I also asked JetBlue to give me a confirmation about the delay, so that my insurance can assist me. They refused. They said that my insurance (from Europe) had to call the 0800 number to get a confirmation. But they are not providing a confirmation. I spoke to not less than 4 different people, including the one claiming to be the supervisor, they refused. Throughout the whole nightmare, the one thing that they kept saying consistently was 'I cannot', 'I don't know', 'It is not JetBlue's problem', 'it is not possible'. There was no customer service, no desire to help, no desire to find a solution whatsoever, from pretty much everybody working at this company. The result of all this is: I will never ever fly with JetBlue. They are the worst airline I've used, and the one flight with them will be the very last.