✅ Verified Review
| New York to Las Vegas. We were to fly out of New York May 5th, but they canceled our flight. I understand weather and such, but delay it would have been better. I called customer service to the tune of I am sorry, nothing we can do. We had a show that was paid for months ago and important to get to Las Vegas before 8pm. They could only get us on a 6-7pm flight which put us into LV after the show had started. Considering airlines were flying out in the afternoon, when the weather was better, JetBlue could not even accommodate by adding a flight that would have helped many of us who had to scramble for another airline. Every airline we checked was full or flying out in the evening. You could imagine how upset I was. JetBlue has a high cancellation record and I have been flying with them since the beginning. Dealing with TV's that haven't worked to sometimes unfriendly crew members, I brushed it off. When customer service on the phone says this has happened to them and they didn't take it out on the person trying to help them, after asking them how would they feel if this happen to them? That was wrong. Flying home on JetBlue was terrible. Full flight and the TV's did not work. It was a new plane and they did not work. Crew was not that friendly, empty cups and soda bottles were left under the seats. I feel like they have overgrown. No regard for the inconvenience of their passengers who have to shell out hundreds more dollars for a flight with another carrier or who miss important events. If you cancel a flight, figure out rescheduling a little later. That is the right thing to do. Put another airplane into use with a crew. I will tell you, we flew out on Delta and I was very impressed. I have 2 more trips on JetBlue coming up and then I think I need to part ways. I felt at their mercy like they shrugged their shoulders. I have choices and they should understand that. Sometimes the lower fare is not the best choice. I have written them many times on their great service and flights. Now I can't say that. They price gauge for everything from seating room, $70 for more legroom and the seats are not much more comfortable. At least on Delta, seats are wider and more comfortable for an up charge. This put us out almost $500 that we did not expect to spend. Everyone has their opinion and experience with each airline. JetBlue is getting a thumbs down for the added stress it put on my short weekend in Vegas.