Jetblue Airways

✅ Trip Verified | We purchased 4 tickets, prepaid for 3 bags, but the hotel we left them in misplaced one. We requested a refund at the counter and the man there told us to contact customer support, which basically told me "bad luck - we don't care, we won't refund you for an unused service"

Not Verified | This will be the last time I fly with Jetblue. I booked extra leg room for my son and I months ago, it was about $400 seats/taxes/fees. I receive an email today that they moved our seats. They separated my minor child and I by rows and also put us both in the middle. There are other open extra leg room seats in the emergency row (my son is not legally able to sit there due to age restrictions) and yet they separated a parent who paid for seats together at a higher rate instead of putting adults in the emergency exit seats. I called and sat on hold for almost over 45 mins to be put on hold again to the escalation department just to be told "we can do that" and eventually the man in another country hung up on me. The customer service has been trash. I can't believe they'd separate a parent from a kid even with the cost of extra leg room and not move adults elsewhere or at least refund the cost of the seats since the airline moved and separated me from my child. But no, just bad customer service and SOL. I'll never fly Jetblue again. Doesn't matter if you pay for extra leg room, book way in advance, this airline doesn't care.

✅ Trip Verified | Missed our connecting flight due to a delay they caused, because they twice changed the times between flights, the last time two hours before it left. When I went to the help desk, I was told the plane came in on time so it was my fault for buying a ticket that didn't leave enough time between flights! Any time there is going to be a delay you could say it came in on time if you change the previous flights departure time to later. They continue to say the plane was on time. It was not according to the schedule that was supposed to have come in over an hour earlier. They charged us $75 EACH to put us on a flight to LAX instead of Ont where we had paid more to go to since we have no way to get home from LAX. That flight to LAX broke down and we ended up waiting 6 hours in all for a new plane to take us to LAX where we didn't want to be in the first place. We got in at 3:30am, and had no way to get home. Finally got an Uber home for over a hundred dollars. Had no food, they gave us vouchers for twelve dollars, but all the stores closed at 10:00, and we were given the voucher at 10:15 PM so there was nothing to eat either, and nothing was offered free on the delayed flight once we got on. It was a nightmare, and all we are offered is a $75 credit for a future Jetblue flight, which will never happen. They keep saying the plane was on time, but only because the flight was changed twice, once at the last minute, then we were told to go to the wrong gate, which was also printed on our ticket. When we ran there the gate had been changed to gate sixteen at the other end of the airport. We made it -just barely, we are in our late 70's and nearly died trying to get there, but although the plane was still there, they would not let us on. They proceeded to charge us $75 each to change the ticket to go to LA where we did not want to go, and shouldn't have had to go if the first flight had left on time. All the agents say is that the plane came in on time and it was our fault for purchasing this flight with not enough time. It was the flight Jetblue gave to our credit card travel to sell to us, and had the times not been changed twice it would have been fine. There is no help or no one who seems to think that this is totally wrong on all counts and we will never trust Jetblue again. Waiting 6 hours in the airport was horrible. No food. Before that we were afraid to leave the area in case they called us to board, which they did do, but after standing on the jetway for 25 minutes they told us to go sit down again because the plane was not ready. Then just to add to the misery, our luggage was at Ont and was only available to be picked up between 9:00pm and eleven pm. We are old and can't drive at night and had no way to get it. This seems absolutely illegal for them to CHARGE us to change a ticket that was their fault for being late. They didn't even try to delay the departing flight for us, even tho there were others who came on our plane that were also stuck. Nor did they have any sense of taking blame for what was obviously their fault, instead blaming US for buying that ticket, the one that they gave our travel agent to sell to us, and then proceeding to twice change the time between flights, which we had no control over. Not to mention the cat that got loose in the plane after we finally took off! OR the trip flight that looked as though we were flying to Russia!

Not Verified |   Never again will I fly JetBlue, booked on Expedia, didn’t mention anything about carry on item fees. Guess what we get when we get to the gate, a $65 charge for a carry on.. for that price I’ll pack an entire suit case worth of things instead of a carry on. Thanks for the heads up JetBlue. After an hour delay due to the jet not being on time then there was maintenance issues with the jet before boarding. All was was 5 minutes later so we boarded, get on board doors close, ready for push back, nope! Can’t close the cargo door, another maintenance delay. I highly discourage flying JetBlue.

✅ Trip Verified | Boarding order is the oddest I have experienced on any airline. I had a seat towards the front but was one of the last groups to board so by the time I boarded I could only put my carry on approximately 10 rows behind me which meant I would have to wait for others to deplane before I could retrieve my luggage. While I struggled to find space in the overhead bins, I received no help from the flight attendants for some time before someone finally helped me. This flight was also delayed but I understand that can happen to any airline. The plane also just seems older than other airlines. There was no USB port with each economy seat and the controls seemed older. At least there is free wifi. There was also trash in the seat pocket at my seat which I found unappealing. With this experience, I will not be flying this airline again and would not recommend.

Not Verified | Excellent start to finish. Most importantly good legroom, food and entertainment which is all you should expect in economy. Really efficient cabin staff. They are so much better than the big airlines now.

✅ Trip Verified | I hadn't flown on JetBlue for years and was happy with this flight. Check-in at their terminal at JFK was easy and quick, as was checking baggage. I was surprised to receive an email that my bag was successfully loaded onto the plane. Terminal 5 is attractive and well-organized, with many good places to eat, shop or just sit and relax. The plane was full and boarding was slow. The plane was very clean, and seating was spacious. Unlike some other airlines flying across the country, the selection of entertainment on JetBlue was excellent, with free movies and free wifi. Snacks were good and beverage service was generous. The flight attendants were caring and professional. Although the flight left almost 30 minutes late, we arrived at our destination only 7 minutes behind schedule. Deplaning was slow. By the time I got to baggage claim, my bag was waiting for me. Overall, a positive experience with JetBlue.

Not Verified | The worst experience and treatment by an airline ever. 4am departure delayed 4 times at the airport with finally a postponement to 6pm because captain needed rest. Had to leave airport with luggage with nowhere to wait so rented a room to sleep. Rescheduled connecting flight via phone then flight was further delayed making it impossible to make connection a 2nd time. Another hour on the phone to get a flight out of Orlando the next day then flight was moved again forward to a time we could have made the connection. Once we arrived again at the airport the flight was again delayed. Poor explanation and poor notification. Told we could check on arrival to see if a room voucher might be possible. Lots of happy chatter from captain and crew which was out of place. Never again.

Not Verified | I did the virtual check in which states no carry on/bags allowed so I paid to check 5 bags. When I got to the counter I was told I did not need to check my bags because they were small enough to take on the plane. Let the gentleman know the website said we were unable to take bags on, he states that is only bigger bags but that it is not specified on the site. We did not end up checking our bags and took them on the plane with us. The gentleman stated we can call JetBlue and get a refund. I called this morning and was told, too bad no refund. The check in website is very misleading and I did not use the services and now I'm told oh well, you already paid. This is very disappointing and should make people reconsider flying with this airline.

✅ Trip Verified | Employee in San Juan Puerto Rico assisting boarding flight B6 1634 need more training on how to be professional. He was very disrespectful toward me. I am traveling because a family member passed away and the last thing I need is for an employee to mock me. The staff used the speaker to let know customers that if you were in group F you needed to go over him, because the carry-on needed to be checked in. I went over and he explained that I needed to pay. I let him know I did not know and I had flown with JetBlue before and I thought the carry-on was free. He proceeds to tell me that I have to pay $65 or upgrade the seat. I asked how much it was to upgrade the seat and he started looking for pricing and responded that the price was $90. I understand that he is doing his job, and I understand that I needed to pay, but why make the additional comments and treat a customer so badly. I would never travel with Jetblue again. Horrible experience. I can not support a company where their employees do not show empathy to their customer.