Jet2.com

Flew to Palma Majorca on 20 May 2013 circled Palma airport for a good 35 min. Told airport was busy when talking to other passengers off other planes seem like nobody else had problems. On the way back cabin crew miscounted passenger total 5 times in the end missed slot and had to wait on plane for 1 hour. Arrived back in Manchester and had to wait for 2 hours 10 min for baggage. No information given out about anything the staff are totally useless.

EDI-ALC-EDI. At Edinburgh: Very quick check-in especially considering that we were a group of 14 school kids! Flight was 40 mins or so late plenty communication from staff but no explanation. Flight still managed to land in Alicante on time though! On the plane staff were friendly and helpful. All in all it was a good flight. At Alicante: Check-in was slightly slower but still better than most airlines I've been with. Plane delayed by an hour or so no explanation or communication from staff. On board the flight left quickly and staff were helpful and informative as usual. Flight landed 35 minutes late. Also the food was great but overpriced.

We had a holiday in Albufeira Portugal 29/04/2013. We flew from Newcastle to Faro the jet2 staff at both airports and both flights were excellent. Transfers to and from airport very good. This is the sixth time we have travelled with jet 2 and we would certainly recommend it to our friends.

We booked a very last minute flight and hotel through Jet 2 at Glasgow Airport after another travel company let us down after booking a package holiday through them and subsequently lost our holiday with them after they changed the flight details and did not notify us causing us to miss our flight and holiday. The staff at the Jet 2 desk in Glasgow Airport couldn't have been more helpful and salvaged our holiday as we were left with no alternative options through our original travel provider and extremely disappointed. Can't rate the level of helpfulness of the Jet 2 staff enough and will defiantly be booking through Jet 2 again.

First time flying with Jet2 for a mini break to St Petersburg Russia on 10 to 13 May - very impressed. Staff friendly seats allocated enough leg room and baggage allowance of 10kg. I would recommend this Jet2 trip to St Petersburg.

Like John Prater we were on flight LS634 to Tenerife. Flight was cancelled in Tenerife jet2 were brilliant and within an hour of being told of cancellation we were on our way to a hotel for the night with evening meal and breakfast. That night we got a text from jet2 to say what time we were being picked up the next day.

Return flight from Manchester to Pisa and can't speak highly enough of the airline. From online booking through to on time departures was all excellent. On our return flight last Thursday when about 30 mins from Manchester there was a problem with cabin decompression and the oxygen masks were deployed. The cabin crew remained professional and this kept passengers calm with no panic. We descended to 8000ft at which point the pilot came on apologizing for causing concern and thanking passengers for remaining calm. We landed shortly afterwards at Manchester albeit with a fire engine escort. All the crew including the pilots saw us off the aircraft and there were plenty of Jet2 reps at the carousel. Any airline can deliver in normal circumstances but we saw first hand how they coped when things go wrong and that's when you really do want them to deliver.

Glasgow to Faro (Portugal) on a package deal to Brisa Sol Aparthotel in Albufeira. Flight out was hassle-free and smooth the plane quite comfortable apart from the usual lack of elbow room. Where Jet2 fall down a bit is on arrival at the airport - on exit from the arrival area there should be a rep at the exit to point you to the Jet2 desk but if there was we didn't spot them. The desks themselves were over at the side wall of the exit hall in the opposite direction to the main doors so we had to double back to find them. Given somewhat vague directions to the bus park. Over main problem however was with the car hire arranged through Jet2 Car Rental. Flight back was OK although that plane was a little less comfortable than the outward flight - the seats seemed rather hard. We could do without "Radio Jet2" assailing us constantly while waiting for take-off though thankfully silenced during the flight. Overall fairly good experience would certainly use Jet2 again with just a little attention to detail could be excellent.

2 May East Midlands - Lanzarote. Flight on time plane clean staff friendly and helpful. Seating fairly good and pleased to see recliners removed as it saves any arguments. This was the first time on jet2 as fed up with Thomson etc attitude that customers are a necessary evil. Will recommend its a pity they don't fly from Birmingham.

Flew with Jet2 to Malaga in August 2012. Check-In at Manchester is a breeze from the ground level check-in and staff are always friendly. From check-in to departure lounge always in less than 15 mins. Flown with Jet2 ten times in the past 7 years and flights have always been on time. Flew on one of Jet2's 737-800's interior of the aircraft brand new modern and comfortable with great legroom! Again service given by the cabin crew is excellent with good prices on food and duty free items. Flying with them again this year to Murcia and can't wait! Will always fly with Jet2 as they are our first choice and offer great flight times at great prices!