Jet2.com

Leeds Bradford to Dubrovnik on 29th May returning on 9th June. Both flights a few minutes late on arrival. Ordered meals both ways food fine. Staff good at their job enjoyed the flights. Looking forward to the next holiday with Jet2.

First time we have used Jet2 holidays and we were very happy with the services provided from start to finish. Check in was very easy at Glasgow Airport the vouchers were self explanatory and easy to print off the staff were very friendly at check in and on the flight and at the resort. The leg room on the flight was brilliant and we didn't have to pay extra as this is the norm on the Jet2 planes. We also got 22kg of luggage allowance per person which is fantastic but even better than that if there are 4 people on your booking the combined allowance is 88kg which can be distributed over 4 cases. On the flight the price of food and drink is also very reasonable. Will definitely be using Jet2 in the future.

Flew from LBA 03/06/13 to Barcelona. Really easy and quick check in. Flew back to LBA 07/06/13. Both flights were fine - seats staff pilots. Didn't have any beverages as I'm a very nervous flyer. Return landing was a little bumpy but no problems. Considering how nervous I am (and I have done long haul not just short haul) I managed fine and I felt the crew were competent and safety aware which is important. I would recommend this company.

Flew from Paris to Manchester UK last Thurs. Pleasantly surprised. Flight on time seats comfortable. Good value if you can get over all the nickle and diming the airline puts you through.

Edinburgh to Faro both ways on time the plane was clean and the cabin staff excellent. My problem started when we came out to the foyer of Faro airport and there was no rep to tell us where to find the transfer coaches and then we spotted this small wooden sentry box stuck away in the corner with a dim light on the top where we eventually were told where to go. I have travelled abroad 60 times all over the world and this is the worst customer service I have had.

Just returned from Tenerife with Thomson but used the Jet2 flights. Very nice welcome by several staff at Glasgow. Sadly flight delayed on return and not give much info as to reason. Nice planes with good legroom. Only grievance is that like other operators Jet2 have fallen into the trap of overcharging for drinks to a point it is clear they just want to 'fleece' you. I accept they need the income but I do wonder if reducing prices would still make good money.

Whilst overall travelling with Jet2 is adequate the Seats are the most uncomfortable I have ever had to use. The seats on the planes which we have travelled on are more suited to short haul flights and not for medium haul flights to Cyprus. The only reason now for us to continue using you is the proximity of LBA to York which is where we live. Prior to using you we travelled to Manchester and flew Cyprus Airways. Airbus aircraft's are far comfier.

3rd trip with this carrier and every flight delayed some severely. Outbound flight: delayed due to 'slot restriction'. Inbound flight: all aboard on time then pilot stated. Quote: 'we noticed a technical problem on landing so will have to have it checked it should definitely be no more than 90 minutes we thought it would be better if you all return to the terminal building!' Off we trudged. Why not have the technical problem looked at before boarding? 6 hours later we again boarded only to be 'ordered' quite aggressively by the pilot to take our seats in 10 minutes otherwise due to 'duty restrictions' the flight wouldn't be able to take off! There were many couples trying to organise young children made to feel awful as they attempted to get their seats organised as quickly as possible. Rather rude aggressive and often unhelpful staff and including it has to be said their pilots and aircrew.

Flew from Palma to Leeds on Saturday 25th May 2013. Departure delayed 12 hours from 11.05am to 10.55pm and during that time we were shown appalling customer service. Kept on board in fairly high temperatures for 3 hours with a small cup of water handed out and very little information. Eventually told plane would not be flying and so we had to get off. Put in a hot 'holding room' without sufficient seating and with no vending machines for food or water. We had all gone 9 hours without food and one small glass of water. By 4pm the plan was to schedule another flight meanwhile they planned to put us all on a coach to a hotel. At 8pm we were back at the airport and despite promises of a 9pm flight we didn't get on the (same) plane till 9.30pm only to discover once on the runway that there was now a fault with one of the doors and we had to return to the airport. This was fixed but then we were told we had lost our take off slot and had to wait another 30 minutes. In the end it was 10.55pm. Staff were nice enough. We will never use Jet 2 again simply because being cheap isn't enough.

LBA to Faro 13/05/2013. Plane was dirty going out and coming back seating on plane hard and uncomfortable. Would I travel Jet2 again? Don't think so.