Jet2.com

Chose to fly to Las Palmas recently from Newcastle rather than Glasgow as it was slightly cheaper. Check-in was good very quick and 22kg limit is appreciated. Flown before with Jet2 and been a pleasant experience but this time the in-flight service was very poor. Whilst the flights were on time the plane was old (27years!) and the crew were badly trained and inexperienced and safety was compromised on the return flight. On the outbound I'd arranged a champagne gift in advance to my partner and the crew were late in providing it and asked them if they had ordered it - completely lost the surprise! Many other food and drink pre-orders seemed to be given to the wrong people. Very slow food/drinks service and the crew spent most of the journey in the back galley chatting. Also both landings were dreadfully 'heavy'! Feel bad giving a poor review and not recommending in this case as previous experience of Jet2 from Glasgow has been fantastic.

Flew East Midlands to Palma and return (LS601/LS602). Outward journey ok but return flight awful. After a 1hr 50 min delay due to plane problem at East Midlands we were loaded onto a Euro Atlantic 767 plane it was filthy the seats were ripped and the Euro Atlantic staff useless. Two jet2 staff attempted to look after the whole plane they tried to get every passenger food and drink but didn't manage to get the whole length of the plane in 2.5 hrs mainly due to the non existent help from the Euro Atlantic staff even collecting rubbish was too much for them. The two jet2 staff worked very hard but were still getting all the flack from disgruntled passengers while Euro Atlantic standard answer to anything was "see jet2".

Booked our flight to Bergerac from Leeds early in 2013 we were due to fly out at 6.55 am on 7th Sep and return at 10.30am the following Sat. Some months later we were informed that our flights had been changed to late pm flights this would not get us to Bergerac until 7.30pm. All this was bad enough but our return flight was put back to 8pm some 9.5 hours later than our original booking. Jet 2 are still advertising great flight times on TV. I have tried to complain but there system just passes the complaint from one department to another.

Flew to and from Murcia with Jet2 8th - 15th September never flown with them again but will be my preferred choice in future where possible. Flight times were good all flights departed and arrived earlier than expected. All staff - check in and cabin crew - extremely friendly and helpful polite and hardworking. Leg room was good (I have short legs but leg room on other carriers still leaves a lot to be desired). 22kg allowance is excellent for a low cost carrier. Also liked the fact that seats don't recline - a real nuisance on other aircraft if you are trying to eat or even balance a drink then someone slams their seat in your lap - not pleasant. Will definitely use again and can't recommend highly enough.

1 Sep to 12 Sep flew MAN to Dubrovnik. Very good crew on both journeys. Took off on time going and hour late taking off on return due to fog in England but pilots made up half the time. Had breakfast outbound which was very tasty. Planes seemed quite new on both legs 737-800 and good leg room compared to some other nameless carriers! Only grumble was MAN airport on the Sunday morning. Took an hour and thirty mins to get bags and security dealt with. Never seen so much chaos in T1 with people running all over place trying to get flights. Jet 2 must have had 10 flights going out within 0600 and 0730.

Flight yet to be taken (in a week) but very poor customer service so far. Needed to take essential medical equipment (CPAP) - medical advice is to carry as hand luggage although not needed during flight. (Can't risk it being broken delayed or lost). Never had a problem with any airline taking this in the cabin as well as usual hand luggage previously - including the well known budget airlines. However Jet2 say that this bag has to be included in the hand luggage allowance and they say squash the medical equipment in a hand luggage bag or pay for a hold bag to put your usual hand luggage allowance in. I really would prefer not to have the need for this equipment in the first place but I think it is quite appalling that Jet2 's stance serves to increase the cost of a flight through this. It is very unlikely I will use Jet2 again.

16th August flight LS917 and flew back on 26th August flight LS918. Just returned from a package holiday for 10 days to Tenerife on 26th August with Jet2 and we had no problems at all. Check in at Manchester was smooth quick and efficient. Check in staff extremely friendly and helpful. Planes very clean spacious and plenty of leg room. Cabin crew worked very hard to meet everyone's needs. Take off and landing very smooth. Plane was on time both going out to Tenerife and then arriving back to Manchester. Would recommend Jet2.

Flight from East Midlands to Tenerife. No movement for 2 hrs flight delayed due to fault with rear door. As I type this we've been sitting on the tarmac for almost another hour. Information scant. Bags have been off loaded for some to join another aircraft. Things taking far too long. No a happy camper.

I have flown with Jet2 on 3 occasions this summer. Most recent flight was 8th Sep 2013 from Venice Marco Polo - Manchester on flight LS802. Compared to a few other low-cost airlines I find their website and booking process far superior the 22kg baggage allowance exceptional and the flight time much more pleasant - no getting up at 3.30am required! I have not yet sampled the food so cannot comment on that. Seats aren't all that comfortable but tolerable for short haul only. All flights so far have been punctual with polite airport and cabin crew.

Just been to Mallorca with jet2 and was a breeze. Flew back with Ryanair - never again! Staff are friendly aircraft comfortable and food lovely (if a tad expensive).