Jet2.com

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
3 star Skytrax Rating
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10/10

Jet2.com customer review

(United Kingdom)

Went to Turkey in September and really enjoyed the flight. Surprised how much legroom there was. The flight crew were pleasant and helpful. The check in at Leeds Bradford was very good as was the boarding.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
5/10

Jet2.com customer review

(United Kingdom)

Returning from Paphos airport was chaos huge queues. When finally reaching check in I was informed my bag was too soft and directed to the special bag queue. My bag has travelled with me for over 15 years and was never deemed too soft. The staff that were there were either rude or of no help.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
1/10

Jet2.com customer review

(United Kingdom)

Flew to Lanzarote on 26th September. Pre-booked seats 33b and 33c extra legroom as I'm 6ft 5 and very large framed. These seats were perfect with plenty of legroom. What they don't tell you is seat 33a is next to an emergency exit it has a big box attached to the door which means who ever is in that seat can't sit straight they have to sit on an angle. The hostess was nice and arranged a swap to seats 1E and 1F these seats were good with plenty of legroom. We had booked the opposite seats on the way back 33D and 33E again paying for extra legroom when we were leaving the aircraft on the outbound flight I spoke to the head air stewardess about the arrangements for the way back and could she arrange that the seats could be swapped to the same ones we went out on. On arrival a week later the lady came back saying nothing had been changed and there was already somebody in those seats. I decided to leave it to the flight crew to sort out as I had had enough at this point. Without telling anyone until we had boarded it was an airline called prestige with a completely different seating plan. There was no extra legroom. On seeing my seat I was devastated at the fact I was going to have to try and sit in there for 3.45 hours. I had to struggle to stand up again causing mayhem around me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Jet2.com customer review

(United Kingdom)

Holiday to Corfu out 9 Sep return 23 Sep. First time with Jet2. What a surprise -- the best check-in service at Manchester - great staff - flights on time outward and inwards and the sausage and mash was as tasty as advertised.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

Our actual Holiday to Elounda in Crete was spot on as it was last year we have booked to go for 3 weeks next year. My complaint is about the return journey. When we arrived at Heraklion airport on 17/09/13 we were met by a jet2 rep who told us we would have to queue up outside the airport as the jet2 desk was very busy. We stood outside for 40 minutes then we were told to queue at desk 19 (20 and 21 were also being used). The queue never moved so we finally got hold of the jet2 rep who didn't seem to know what the hold up was. There was nobody processing anyone at desk 19. The rep came back after many more passengers had stopped her to find out what was going on she mentioned someone had got on a wrong flight and that was the hold up. We had to join a queue that was actually moving we spent an hour in the queue. Then went on to security which was about 20mins and finally up to the departure lounge where we had just purchased a coffee when we were told we had to board the aircraft. This was a total nightmare for us and everyone else on our flight LS514. Surely there must be a better system than the one that is being used at present.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

2 return trips from Newcastle to Ibiza in the past 3 weeks and once again found them excellent. First return trip both legs were flown on a Titan Airways A320 aircraft with a mixture of Jet2 and Titan Airways crew who were all very pleasant. Excellent legroom both outbound and return flights on time and the online check in service was easy to use and saved us a lot of time in the airport as we were travelling with hand luggage only. The 2nd return trip was taken with my wife and 8 month old son. Outbound flight on the same Titan Airways A320 and once again on time. Online check in was unavailable as we were travelling with an infant but I was still able to pre book my seats and check in was a breeze at both airports and took less than 5 minutes. Once on board our outbound flight we realised that the back of the cabin where we were was mainly rowdy youngsters off to San Antonio and at the front of the plane mainly families. Without us even asking and despite the flight being almost full the attendant told us row 8 had 3 spare seats next to each other and we were welcome to sit there once the seat belt sign was switched off. As soon as the captain allowed passengers to move around the cabin she came straight over and told us we could move down to the front and even helped us with our baggage. The return flight was on a Jet2 Boeing 737-300 and although it was clearly an old aircraft it was clean well maintained and once again on time. I really can't praise this airline enough and thankfully they are now the biggest carrier out of Newcastle meaning we will be using them many more times in the future and have indeed already booked to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Jet2.com customer review

(United Kingdom)

We travelled MAN to DBV on 15th September returning on 19th September 2013. Both flights Boeing 737-800 series both flights early Recaro seats ok for 3hr flight. Bought snacks on board not too expensive cabin crew ok on both flights - pleasant flights. The only negative point is looking at some of the people sat in the emergency exit seats ie pensioners god help if there was a emergency no way they could operate the emergency doors. Come on jet2 fit and able bodied people in Emergency exit seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Jet2.com customer review

(United Kingdom)

This was the fourth time I travelled with Jet2. Despite the aircraft being of an age that would have qualified it for an aviation museum it appeared in good condition with good legroom and seating. The crew were pleasant and helpful and the flight was punctual. I will happily travel with this airline again. Maybe someday the Jet2 fleet will be modernised.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Jet2.com customer review

(United Kingdom)

LS891 Manchester to Lanzarote 10 Sep. LS892 Lanzarote to Manchester 17 Sep. Very impressed with Jet2 normally from the airport check-in and organisation and we particularly like the spaciousness between the seating but this time we had a substitute plane there and back which was really disappointing as very cramped and not what Jet2 advertise just hope next time we actually get to fly on a Jet2 plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

Jet2.com customer review

(United Kingdom)

For the second year running I have booked and paid for seats that have not been allocated to me. My wife is a poor traveller and I book seats especially so she can sit near the window. Twice now we have been seated on opposite aisles.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes