✅ Verified Review
| Heraklion to Edinburgh. Over the last 3 or 4 years My Wife and I have twice a year flown with Jet2 to various destinations, My wife and I were very disappointed/annoyed on our return flight from Heraklion to Edinburgh,to be asked to move seats, due to another passenger feeling sick and wanted to sit near the toilets. there was three rows of seats behind us that were nearer the toilet, passengers from those rows could have been asked to move, why not? Our seats 31A/B that my wife had had booked and paid extra for reserved seating at least 4 months in advance. Seats near the back of the plane giving quick easy exit at the end of the flight and providing a clear view during the flight. I would have just passed it off as one of those things that can happen on international flights but this was the second occasion in 2 years. The previous incident was from Murcia to Edinburgh, we turned up at the airport to be told that our seats had been changed as a family had turned up and were unhappy that they could not get seats together, so we ended up with seats over the wings, meaning that we would not get off the plane until last, and had no view other than the occasional movement of a wing flap. Whereas the original seats specifically picked and we had paid extra for, were near the back of the plane with an excellent view and a quick exit from the plane. Why were we disadvantaged when we paid extra to reserve the seat well in advance of our date of travel, yet other passengers just walk up to the desk on the day and get our seats with no extra cost? We may well not fly Jet2 again if this is there very poor customer treatment, why pay extra and then not get what you paid for and to be told that there was no form of compensation. Very poor by Jet2.