Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1060 reviews
5/10
3 star Skytrax Rating
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4/10

Jet Airways customer review

Returned from Las Vegas and found the experience a revelation compared to economy class. The leg room is very good (60" seat pitch) with nearly flat seats (160 degrees). The lounge at Stansted was very good and would have been appreciated at Las Vegas where there is not a lounge. Food much better quality than economy. Service on the return flight a little slow due to training of new personnel but not bad enough to ruin the experience. Overall very good value for what you pay and I would not hesitate to recommend this airline to anyone as a superior and cost efficient alternative to economy or prem/economy with major airlines.
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4/10

Jet Airways customer review

JFK to STN. The good - easy and efficient check-in (check in opens at JFK at 4:00 PM for 8:15 PM flight); Good lounge shared with other airlines - good food and amenities and beverages; Good escort through "fast track" security - basically you go to head of reguar security line; Good seats - a little dated but quite comfortable with perhaps 80% recline; Good but not great food served tray style - not like mainstream business airlines. Skip the greasy 3 cheese omelet for breakfast Fruit plate is a better choice.The "not quite up to business class": Crew do not work as a team and appear not to have worked together before; Plane is a little dated (we got the one that had been with some Asian airline given the signs in Chinese characters as well as English) We were kept informed of delay updates (see below) but helpful staff coordinator suffered from lack of information from others. The bad: Captain did not show up but either the original one or another was flown in from Charlotte NC while we waited -- 8:15 PM takeoff became 11:45 takeoff. Would I fly MaxJet again? Yes at the $521 (including taxes) one way fare The key is what others have posted: If you are used to mainstream airline business class you will be disappointed but if economy or premium economy is your experience you will be impressed.
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4/10

Jet Airways customer review

Return STN-JFK. Until this trip always flown economy class. The experience of not having my knees under my chin came as quite a revelation as did not having to pay £3 for an inflight sandwich. STN to JFK was excellent: fast track security then free drinks and food in the Maxjet lounge. On the plane the cabin crew were attentive and efficient plane left on time food was nice and we arrived 20 minutes early. The return night flight from JFK was not so good: the plane left 2 hours late and the cabin service was amateurish and haphazard. But who's complaining?
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4/10

Jet Airways customer review

Las Vegas to Stansted Be warned there is no Maxjet lounge at Vegas - and no lounge-sharing arrangement. I was forced to purchase a day-pass to the United lounge. Maxjet have let themselves down very badly in that respect. One of their managers at Vegas told me in response to my complaint that they have been trying for over a year to get some space! Otherwise the trip was satisfactory. I've used them several times before for the STN-JFK-STN route but they always let themselves down with the catering - certainly not the "gourmet" meals that they claim. But overall as on my previous trips with them Maxjet are extremely good value for money.
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Jet Airways customer review

(United Kingdom)

LTN-EWR-LTN. just flew Silverjet for the first time. Having read the various customer reviews prior to my trip one of the most pleasing thing was to see that various complaints had been addressed by the company i.e. the toilets onboard appear to have been refurbished; ambient temperature onboard certainly was not too high; leaving Newark we had use of the fast track security channel. I found the flight times very convenient. Furthermore there are few flights arriving into Terminal 2 Newark at the same time so security was a wizz. Similarly we arrived back into Luton after the early morning rush so again no waiting. I noticed that a good proportion of the people on the return flight had been with me on the outward journey and i think that this is where Silverjet really scores best as the alternative full fare economy or premium economy is far inferior. If you look at Silverjet as an alternative to BA Club or Virgin Upper you will be disappointed simply because that seats are not comfortable enough.
Value For Money 12345
yes
3/10

Jet Airways customer review

STN-JFK yesterday was a pleasant enough flight. Aircraft a little old but clean (apart from WCs) and very spacious cabin with excellent seats. Food and beverages good as too was entertainment system. The let down the crew. Hopelessly disorganised and unprofessional. Laughing and smiling behind the galley curtains - short sharp and inappropriate in front of the customer. Most well dressed but a couple of the guys very scruffy. Two of the female crew excellent and great ambassadors.
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2/10

Jet Airways customer review

I was due to fly from Stansted to Washington and the flight never got off the ground after them keeping us in the lounge for 5 hours. The ground crew were polite and worked hard to help us but it was clear they were struggling. We were all shipped off to LHR for a Virgin flight (the only partner they have for transfers it would appear) the next morning. They organised taxis hotel and dinner as well as tickets for VS next morning. When I arrived at Virgin next morning they did not have our tickets just as well I left plenty of time. They got some people into Upper some into Premium Economy and the rest (me included) were offered Economy and "2 free return tickets on MaxJet as compensation" - I figured this would let my long suffering wife have a moment of luxury and selected this as they had also run out of Upper tickets ! I have now been chasing these elusive tickets for some 2.5 months 3 emails 5 calls constant promises but no action or return call. Shortly I will lose patience and visit the airport to confront them. The return flight was 5 hours late due to "a technical fault on the place" and they had to move the NY flight out to pick us up. They appear to have no spare capacity at all and a number of old worn 767 units. Other aspects of the flight food was okay service polite seat excellent I would use it if it was reliable but judging from comments in the lounge from other travellers it might not appear so. Add to that the crummy post sales service handling a problem and I cannot recommend them if you need the route for business. Allow for error it would seem likely based on evidence. Sad good idea polite people on the ground under funded poor service record. I only hope that if they do go out of business that this does not stop other people executing this idea more effectively.
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na

Jet Airways customer review

(United Kingdom)

Luton-Newark-Luton. I found this for the money an excellent service with just a few niggles. Plus points are the really excellent and stylish lounge at Luton; the quick and simple check-in and boarding procedure there; polite and enthusiastic staff on the ground and in the cabin; the food and its presentation; and general impression of stylishness and design. Personally I find Luton perfectly accessible from central London: trains from Blackfriars (London Bridge Farringdon and Kings Cross are other stops) every 20 minutes or so and a cab to the terminal. There is simply no comparison between the check-in and security experience with Silverjet at Luton and Heathrow or Gatwick whatever the airline and however elevated the class. The niggles: though I had printed out my confirmation and several other web pages my computer packed up a day or so before I left and I could neither check in online nor order a car from Newark to Manhattan. I tried to ring Silverjet to arrange the latter but could find no telephone number on the website; obtained the number from new unimproved directory enquiries but despite my 'phoning several times at various hours over the next two days no-one ever answered. When I checked in they agreed to send an e-mail requesting this but it was almost as if this was an innovative and brilliant solution! I did not find the non-availability of duty-free shopping at Luton any problem - it's the quid pro quo for the private channel: but prospective passengers should be aware of this indeed the website (otherwise informative re the terminals) should state it. I am also quite happy not to have duty-free goods flogged in flight. Arriving at Luton Parkway on a filthy wet day no taxis were evident and none of the station staff seemed to have heard of the Silverjet-branded free taxis as advertised (this despite the fact that they obviously pull up or wait in front all day). A very scruffy and decrepit minicab eventually showed up - quite a way from the canopied forecourt and then a silver 'black' cab. The procedure was not obvious and I got very wet. At Newark I had to wait about 20 minutes in the rather crowded Silverjet lounge before my car came: the ground staff were not efficient in locating me. On that subject I agree with the comments of many other passengers that the Newark lounge is inadequate: but this seems to be a feature of all US so-called premium lounges and no doubt Silverjet has had to be grateful for what it can get. Also Luton sets a very high standard for comparison. Immigration at Newark was amazingly quick for the US and courteous and friendly: and the baggage was already on the carousel. I would agree also that the seat is not as comfortable as it looks especially when reclined (too short and not flat as people have noted). Still pretty good for the money. The outward flight in particular was very lightly loaded with the rear cabin almost unoccupied. Pleasant though it is to fly without crowding I do hope that they get higher load factors or they will not be in business much longer. I do hope there is no truth in the suggestions that flights are cancelled for lack of sufficient passengers - there is no way one is prepared to risk this happening. I would give a 5 but for the niggles and really do hope Silverjet succeeds.
Value For Money 12345
yes
1/10

Jet Airways customer review

I have to say how terribly disappointed we all are having had to cancel our vacation to the USA for next year. We live in London very near to Stansted and were excited about travelling from there rather than Gatwick. Our plans involved Washington DC. We booked our seats early May. I specifically asked about the Washington flight and I have an e-mail guarantee this would not be suspended again. Lies. Suddenly by e-mail not even personally addressed to me I receive notification that our flights home have been cancelled. Offered the alternative of JFK. However we had plans to fly on from Vegas which was our first stop over to Florida and then fly up to Washington for a weekend visit. Our internal flight and hotel was booked on a non-refund basis. So we have lost money big time because of Maxjet Airways. I asked Maxjet for compensation regarding this but all they would offer was $100 per person and then we needed to get to JFK instead. Result = cancellation of flight from Florida to IAD lost £550 ($1000+) - cancellation of Washington weekend hotel & trips £600 ($1200+). We would then need to book a Jet Blue flight from Florida into JFK currently costing $319 per person (total £850 or $1941). Sadly we could not afford all this with just $600 compensation from Maxjet - so our plans are over finished. Maxjet took ages to refund our original ticket price. Reliability and honesty is the key for success. Judgement is out on Maxjet as far as I am concerned. Back to Virgin Atlantic from now on.
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4/10

Jet Airways customer review

First time using MaxJet. Very good service and meal going to Washington (Dulles) staff very friendly and helpful. Return flight delayed 1.5 hours so meal not served till late at night. Would consider using again - shame they dont fly to Atlanta which is where I was travelling onto. I believe the flight I came back on was the last one to Washington.
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