Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1060 reviews
5/10
3 star Skytrax Rating
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7/10

Jet Airways customer review

(United Kingdom)

London-Delhi Delhi-Goa and Goa-London stopover in Mumbai. Flights were fine staff were nice food not too bad and inflight entertainment good. The only slight annoyance was the 2 hours it took in getting from the domestic to international terminals at Mumbai airport. Our flight were delayed by 3 hours no announcements advising of this. Overall happy with Jet and would use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jet Airways customer review

(United Kingdom)

LHR-BOM-LHR on A330. I went out in Business return in First. Superb service both ways. Business Class cabin is well appointed with an excellent seating layout and plenty of room. One criticism would be the lack of storage space in the seat. The food was wonderful. Return I was in First and the trip could not have been better. Comfortable seat 23" screen and a huge range of entertainment. A flat wide bed in a private cabin was fantastic.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jet Airways customer review

(Brazil)

SDU-GRU-SDU. B737-300's they are a bit old and the seat comfort is average but they are well maintained B737-800's are new and very comfortable. If you want low price average comfort and a punctual flight fly with them.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Jet Airways customer review

(Canada)

YVR-PHX-YVR. Both flights left punctually flight and ground crews friendly and professional. Inflight service more than adequate with a purchase-meal and beverage run after take-off another drink and snack run after that and then a final water run an hour before landing. Crews were cheerful on both flights and had time for passengers.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Jet Airways customer review

(Canada)

Westjet has become a no frills airlines. An almost 6 hour flight Vancouver to Lihue return on a new plane they have not installed entertainment units. Unfortunately the seat pocket provided more past passenger refuse than reading material. Not a pillow or blanket to use or rent on an overnight flight. Not everyone can sleep on a plane so the TV is a valuable distraction. Staff members were friendly enough and there were announcements on which carousel our baggage could be claimed.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jet Airways customer review

(India)

BLR-CJB. A short 40 minute flight on the new ATR 72 aircraft. Crew could be a little friendlier. Flight was smooth and on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Jet Airways customer review

(Italy)

BRU-EWR / JFK-BRU. A330 pretty clean and well kept (apart from toilets). Ground services were fine both in BRU and NYC food was nice and entertainment ok for a 7 hrs flight. Cabin crew without personality and superficial. They weren't rude but they were not friendly. Whenever I called them they took ages to show up and were always forgetting what I asked 30 seconds before. Cabin crew definitely below average but the rest is ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Jet Airways customer review

(Canada)

Have flown Westjet for the first time between YYZ and YYC. I'm highly disappointed! Those seats are not comfortable. The inflight entertainment system is ridiculous. The so called ''live TV'' when the crew makes an announcement doesn't even stop. With other airlines at least it stops so you can continue watching where you were. Plus I find the crew and the employee in general so unprofessional. This over friendly attitude just look too fake to me!
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Jet Airways customer review

(Canada)

I've flown Westjet numerous times in the past few months and despite loving their inflight service and the comfort of their seats I have to say it's time to upgrade or do away with inflight entertainment service. I have not been on a plane lately where a TV screen near me was malfunctioning. If the person in the middle seat touches the box with their foot you can see all three screens flicker. Perhaps they should get rid of in- seat entertainment entirely and replace it with wifi and maybe a return to meal service. Everyone now has an iPod or DVD player anyway it's sort of redundant.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jet Airways customer review

(Canada)

YYZ-YYC. TV worked properly for a change managed to get most of the channels. Crew seemed disinterested in doing their work which is a little unusual for Westjet. I do have to say though I can't stand their seats. I am only 5'9" but the seat ends about half way down my thigh. There is no support and after 4+ hours a little tiring. Don't think I would fly them long distances.
Seat TypeEconomy Class
Value For Money 12345
yes