Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1060 reviews
5/10
3 star Skytrax Rating
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5/10

Jet Airways customer review

(United States)

New York JFK-Chennai-Coimbatore round-trip transit via BRU. Flight attendants were helpful and patient. As for food the quality was so-so quantity inadequate vegetables sorely missing. Real silverware was provided. Every time the air-conditioning comes on it sprays a very strong musky fragrance which triggered coughs and sneezes among quite a few passengers. I have flown quite a few other carriers and none spray fragrance into the cabin so frequently.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Jet Airways customer review

(India)

BLR-CJB on an ATR 72. Departed 5 mins ahead of schedule and arrived 15 minutes early. Very friendly crew though the pre-ordered meals could be much better. Would recommend and will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jet Airways customer review

(Canada)

We were returning from Cancun. On take off the plane had to abort take off the captain advised we were going back to the terminal. 3 hours later the plane was able to leave. Our initial departure time was 6.20 pm now it was 9.30 pm. When finally in the air we were told that there was no food available for purchase. Overall a miserable experience.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Jet Airways customer review

(Malaysia)

Chennai-Goa (with stop in Bangalore). Nice B738 leather seats with personal TV that offers no show. 1st segment is a 30 mins hop from Chennai to Bangalore. 2nd segment a 55 mins hop from Bangalore to Goa. Two short hops and Jet Airways was trying to peddle Food-For-Purchase when they could have sensibly given away complimentary sodas and peanuts like most US carriers. I feel pity for the FAs who have to deal with collecting payments and ensuring the change are returned to the appropriate passengers in time for landing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Jet Airways customer review

(India)

As a person who has been flying frequently on this airline (I held a platinum card till recently) I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Jet Airways customer review

(India)

A very smooth flight on board their new ATR 72 aircraft. Service was good on the short 45 minute hop from Bangalore to Coimbatore. The legroom was decent compared to ATR's operate by other carriers. Food service was good not great. Would recommend and use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Jet Airways customer review

(United Kingdom)

Excellent flight from LHR to BKK via BOM. LHR to BOM was great - seat 26 with extra legroom! IFE could have been better though the food quality was good although mostly Indian food. BOM to BKK return was on 737-800. Plane was a bit tired and although offered IFE the range was limited. The legroom was also smaller than on the 777-300er. Transit in BOM is not highly recommended although that is not really the airlines fault and the inflight service makes up for it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jet Airways customer review

(Thailand)

London to Bangkok and changed flights in Mumbai. First leg was with an 777 and was really comfortable. Second a 737. Service and food was good. Overall I enjoyed the flights and would use them again when needed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jet Airways customer review

(United Kingdom)

Heathrow to Mumbai return in Business Class. Good trip both ways. Staff extremely attentive. Nice food and excellent wine. Comfortable flat bed seats although slightly short for me.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Jet Airways customer review

(Canada)

Staff are great but the seats incredibly uncomfortable and 50% of the time there are problems with the inflight entertainment when it does work they charge for movies that others offer for free. A 4 hour flight with no entertainment packed into a plane like a sardine with overhead compartments stuffed to bursting and baggage under your feet is just not a pleasant way to travel. Pleasant and professional staff help make up for some of the discomfort. Bottom line: Low prices uncomfortable flights inflight entertainment hit and miss.
Seat TypeEconomy Class
Value For Money 12345
no