Jet Airways

Delhi-London. Inflight service was appalling. Cabin crew was extremely rude and unprofessional. The food was of very poor quality. I had one beer before meal when I asked for another drink I was told that since I have already had one drink I have to wait at least 2 hours before I could have another.

I am 70 yrs old with poor balance due to a spinal cord injury. I pre-booked wheelchair assistance leaving YVR and arriving in Ottawa and for the return trip. At YVR the check-in attendant took my bag to the luggage depot for me asked if I wanted to walk through security and to get a ride on the other side. On the return my son brought my bag into the check-in and he was asked to accompany me to the gate. I walked to the escalator and through security the guard seeing my cane and ability in walking allowed me to go through the line. Once I got to the gate a staff member had apparently been looking for me at check-in to help. He helped me in walking and carrying my purse onto the plane and ensured there would be a wheelchair at the plane in Vancouver. How does the lack of communication happen?

BOM-LHR-BOM. Food was too little and tasteless for the most part. Was served a cupcake and 100 ml of Orange juice for a breakfast meal. Only one drink served voluntarily by the crew ask for a second and they will hesitantly oblige. The only good thing about the flights was the seat which is better than BA or AI that fly this route. IFE needs to be updated and maintained only left side headphone worked for both flights.

LHR-BOM-LHR. Have to say that this airline has completely lost its charm. Only one drinks service through the entire 9/9.5 hour flight. Meals were completely tasteless. The only positive was the generous luggage allowance which is 46kg. Definitely sticking to the Middle Eastern airlines for trips to India in the future such as Emirates.

PHX-YVR-YWG. Westjet counter at PHX was busier than usual but didn't take more than 15 minutes to check- in. Got to the gate with 1 hour to spare it was packed and despite lots of seats seating was far and few between. Boarded on time but delayed 30 minutes. Once airborne as per the usual the live TV malfunctioned and only 3-4 stations worked. Inflight crew seemed friendly enough on both flights. I still prefer Westjet but they are getting worse and more expensive each year.

Toronto to Brussels Brussels to Delhi and back to Brussels. The food quality which was excellent before had declined considerably. The coffee is brewed badly and the stewardess service has dropped significantly. Just arrived from Delhi and me and several other passengers using the wheelchair had to wait for an hour for the Jet Airways staff to retrieve our luggage and no one would help us. I used to be a loyal customer but will not choose Jet Airways again.

On January 19 2012 cabin crew informed us as we boarded the plane at Princess Juliana Airport in Saint Maarten that they did not have enough fuel to return to Toronto and would land in Puerto Rico to refuel. This added over 2 hours to the 4 hour return trip. Naturally we missed our Toronto connection. There was no advance indication on the WestJet website at the check-in counter or in the airport about the extra stop.

Brussels to New Delhi on A330-200. Cabin crew extremely helpful and funny. Very professional and kind. Food and entertainment was good. Flight delayed two hours due to a problem with one of the passengers the crew kept us informed. Seat was comfortable for the 9.5 hr flight. Extremely good flight and will fly them again.

Roundtrip Toronto-Chennai via Brussels economy class. All legs were comfortable attentive crew. Food was ok. Inflight entertainment menu was passable. BRU-YYZ sector has cleaner planes and more professional FAs. On all legs many passengers managed to get oversized luggage into the cabin. Some even had more than the allowed number of items. Jet airways should do something about this since it is so unfair to the rest of the passengers.

I used Jet previously and found the service at check-in and inflight excellent. I was a little disappointed by the attitude of flight staff on my last trip. Unlike the smiling helpful service I was accustomed to it was a little off hand I didn't see a single smile on the Mumbai to Bangkok leg of the flight. The food left much to be desired. Seats are good and the planes very good. Staff need a little more training in interpersonal relationships.