Jet Airways

Ground crew at both ends were pleasant and accommodating. We used Web Check-in going and coming. This was fast and easy and we did not have to stand in any lines. Seats are comfortable the food good although a little spicy. There was real cutlery - not plastic! The flight crew was friendly and attentive. There was a wide selection of movies and TV programs to choose from. The plane was very clean when we boarded - each seat had a pillow and blanket. This was one of the most pleasant experiences I have had in flying for several years. It was also the only direct flight from Toronto to Brussels - and the least expensive.

JNB-BOM-HKG-BOM-JNB. Onboard experience in business class is acceptable but could definitely improve. The seats are very good lie flat models laid out in a style similar to that of Virgin Atlantic. Not as comfortable though - a touch too short for a good sleep. Food was tasty enough but not enough choice. Very comfy sleeper suits on overnight flights. Lack of eye shades is annoying. All in all the onboard experience is acceptable. However it's on the ground where the product fails miserably. Lounge in JNB was good. The entire airport experience in Mumbai from security to the horrific business class lounge is without a doubt the worst airport experience I've had anywhere. In HKG they share a lounge with Air France. 3 Day old newspapers. Enough said. The price on the route was competitive and that's what made me give it a try. Next time I'm paying the extra bit to travel on any of the three big Gulf carriers.

LHR-MUM-GOA return Premiere class first leg was overnight and was superb staff polite and attentive offered me a choice from the first class menu when they sensed that nothing appealed from the Premiere menu provided drinks on request beds very comfortable nice wash bags etc. Mumbai-Goa leg was fine both ways charming service and a full meal served even though it was a short hop. MUM-LHR leg back was a daytime flight and I noticed a marked difference in the level of service staff while attentive when summoned were for the most part inattentive no wash bags provided nor were sleep suits offered as they were on the way out. Overall however I would generally recommend Jet Airways to travel to India.

We were very impressed with WestJet staff when flying from Toronto to St. John's with our dog. They have a new system where they rip off the ticket once the dog is loaded and then a member of the crew hands you the ticket and you know that your dog is on board. It's a great system and I wish all airlines would do this. Staff very friendly courteous and helpful. I missed the food cart the first time the flight attendant was very nice and went out of her way to get me something even though we were close to landing. Their fees are very competitive and much cheaper when it comes to flying pets. They also don't charge extra for one way flights which is a nice perk. My only complaint was that the seats were big enough but they were leather and they did have TV programs available for free (movies cost money).

Mumbai-London. I had the misfortune of sitting directly behind a couple who's two babies screamed incessantly for the vast majority of the flight. The cabin crew showed about as much interest in shutting them up as the parents did. As a result a long flight made seemingly longer due to the constant racket and lack of sleep. I flew business on the way out and the attitude of the cabin crew was pretty lax. Once they'd handed the food out they were not to be seen again until breakfast was served. The return leg in which I flew economy wasn't much better in terms of the attitude of the cabin crew. The only way I've been able to guarantee a non-veg meal is to request it when booking-in online. All in all not too happy with them.

I was a loyal business class passenger and recommended them to others. Sadly they have lost their charm of late after my experience having flown LHR-BOM and also LHR-HKG via BOM both journeys in Business class. Seats probably the best in the airline industry but very noticeably the food and beverages have deteriorated considerably. The main meal is limited in choice and presentation has faltered even drinks have been downgraded and the frequency of the offer has been drastically reduced. The transfer experience at Mumbai has to be the worst in the world and although not Jets fault reflects badly on them. An hour and 20 mins to security check between International flights is well beyond acceptable.

Value for money - depends on destination and competition! YVR to PSP. Westjet offers the only direct service (seasonal) between Vancouver and Palm Springs which is great; unfortunately some return fares are greater than a flight to the UK! Flights into LAX (a similar distance) are much less costly likely due to competition! Consequently we fly into LAX and pick up a rental car for a 2 hour drive to PS. Hopefully Virgin (or other carriers) will start direct YVR-PSP flights in the not too distant future.

LAX to YVR. I travel this route regularly and have witnessed Westjet's standards and service decline. This flight was 2 hours late leaving LAX. No warning provided by ground staff at LAX. No apology or explanation by pilot once onboard. IFC bored. Aircraft dirty Westjet still continue to refer to passengers as 'guests' yet increasingly do not treat them as such. Air Canada product now is consistently superior.

Having a flight completely cancelled one weekend due to mechanical problems with the plane and then the following weekend having the flight delayed because of mechanical problems that necessitated switching out not only the original plane scheduled but also the replacement aircraft after one leg of the journey severely reduced my confidence in the Westjet fleet. Service agents have also suffered a noticeable decline in the quality of service and attitude with which they deal with the passengers. All told - there are other airlines out there and I will be using them where possible.

On a return flight from Honolulu to Calgary and paying for an exit row seat I was less then impressed to board the plane and see a 350lb plus gentleman in his seat and half of mine in the exit row. He couldn't walk and had to be assisted onto the plane in a wheelchair and off the same way. I always thought there was some sort of regulations regarding exit rows. I feel that I paid for my seat I should get it and someone that large should buy 2 seats and not be allowed in an exit row! We fly to Hawaii every year and I won't fly them again.