Jet Airways

I travelled May 29 from London Ontario to Winnipeg. Our original flight was delayed due to mechanical trouble found just before take-off and there was a several hour wait until another aeroplane could be brought in from Toronto. The Captain on the original flight spoke to us all politely calmly and explained the whole situation. We were deboarded given food vouchers and kept up to date with announcements on the plane's status. Every one of the West Jet staff treated passengers courteously and let them know of changes to their flights promptly. Their attitude was reflected in the calmness of us passengers.

Khajuraho - Delhi. Flight left on time but total chaos at Khajuraho Airport far too many people stuffed into a too small waiting area. Plane was clean and staff could not have been more helpful. No inflight service as such as the flight duration was relatively short.

London to Delhi I was really disappointed with the way Jet Airways Premiere product has been run down. While ground handling and the Skyteam lounge is just about acceptable the onboard so called "Premiere" and inflight service is deplorable. The crew do not seem interested in putting in that extra effort to make the flight experience memorable. Onboard the product is scant. The beverage list is thin the food quality and quantity is limited. Maintenance of the interiors is a joke. I would rather now take a one stop flight to and from Europe than fly non stop on an Indian carrier.

Chandigarh to Bangalore. Was disappointed. Flight delayed more than an hour and they didn't even apologize for the delay. They gave us the seat in the last row (where we couldn't recline the seat) in spite of empty seats in front. Inflight service was poor and getting a glass of water was difficult.

Overall my experience from JFK to Chennai and connecting to Hyderabad is poor. Staff service is poor seat comfort average. Very poor inflight entertainment often with interruptions. Check-in in Chennai is very poor no systematic way of checking and very unprofessional staff.

RIO-IGU. Old planes with worn seats flight was on time quite expensive food onboard the ticket as for South America was quite cheap but comparing to European prices was quite expensive for that standard.

YYZ-BRU return. Both ways the flight left on time and arrived early. The meal provided both ways was excellent however the service was a little impersonal and cold. When we arrived back in Toronto the plane had just left the active runway and most people were up trying to get their carry on bags while the flight attendants were still in there seats. It took a good 2 or 3 minutes before anyone asked for passengers to please sit down. No one listened anyway.

EWR-BOM-EWR in economy class. I had checked in online for BOM-EWR however on arrival had to queue for 15 mins. Although class-wise and seat-wise boarding is 'supposedly' followed they just forget the last cluster of seats. You have to be smart enough to stand along with the previously announced seats in order to avail some cabin luggage space. Cabin crew disinterested requested help in stowing my bag to a male crew member and he simply ignored my request. Food service was very slow and late. Even beverages were a rarity and had to repeatedly ask the crew for it. The last snack on both the forward and return journey was a total disappointment! From EWR-BOM I was smart enough to carry some snacks onboard anticipating the conditions. Inflight entertainment is the only saving grace with a decent collection of music/movies. But no way does it justify the ticket prices that are competitive with other International Carriers.

Flew to Saskatoon via Calgary from Toronto and home again. Every single plane was freezing cold. Are they just trying to make you buy a blanket?

BLR-MAA-SIN and SIN-BOM-BLR in Economy. I am a FF and have always liked their service. I have flown long routes BOM-PVG-SFO where service seems to be slipping. Initial flight BLR-MAA delayed which caused a domino effect on everything else. I had very little time to connect in Chennai and was running from gate to gate with my luggage. I had to clear immigration security and guess what they use the same boarding gate and bus for 2 flights to Singapore and Colombo. This caused a lot of confusion even though I finally managed to get on the Boeing 737 to Singapore. Seats were quite narrow but legroom was plenty because I chose exit rows. I didn't care much about IFE. One FA told me they ran out of blankets and the other one promptly got it to me 5 minutes later. The meal was decent but the dessert was very nice. We arrived at an excellent time in Singapore (8am). Return flight was just the opposite. Inflight experience was excellent on Airbus 330 from Singapore to Bombay. Seats and legroom was excellent. They served decent meals and again the dessert was above average. Headphones were not working I asked for a replacement and they gave me a second one which was worse. Arrived in Bombay at 10pm connecting flight was at 3am. BOM airport is a nightmare to say the least. Overall decent experience. Jet needs to improve upon their customer service to become a truly international airline.