Jet Airways

On time clean and comfortable aircraft with a good amount of legroom courteous and helpful staff. Good in-flight entertainment. Could not fault Westjet.

Heathrow-Mumbai-Hyderabad. Web check-in was easy. Onboard the seats were torn. Inflight entertainment pretty good but no great choice of Indian regional movies. No hot towels no welcome drink and food was served at midnight 2.5hrs after we boarded the flight. Cabin crew seemed very bored and frustrated with their job. The food was neither tasty nor sufficient for an adult. On the other side the domestic service was far better perfect evening snack cheerful cabin crew. I enjoyed the 1hr flight better the 9.5hr international flight. This would be my last international flight on Jet.

BOM-DEL-MXP return. All flights on time. The first segment was on a 737-900 with slightly cramped seats. Meal quantity was okay. DEL-MXP on an A330 with good legroom and IFE latest movies and songs. Same on the return MXP- DEL. The last leg was on Konnect on an old 737-700 old seats and dirty window shades.

YUL-YVR-YUL. The interiors of the 737-600 are beginning to show their age and the inflight entertainment system barely adequate. They should upgrade to an on-demand system. Service was ok. Obviously for a no- frills domestic flight one shouldn't expect too much. But it was embarrassing to witness a cabin crew who spoke no French on a flight out of Montreal. In terms of price service and convenience I would certainly choose AC next time over WJ. They truly aren't the great deal or friendly carrier they make themselves out to be.

Heathrow to Delhi. Very easy check-in at Heathrow using terminal 4 is great because it's a small terminal so queues are far shorter for check-in and security than in other terminals. My flight was delayed an hour. Had good inflight service and the food and entertainment was adequate. My main problem with this airline compared to using other airlines is the fellow passengers. Be prepared to put up with people pushing their way forward at the boarding gate and for a relatively noisy flight. So although the airline is fine if you can get an equivalent flight on this route I'd take it.

Bangkok to Heathrow and would not recommend them. The dirtiest toilets I've ever seen on any plane and staff couldn't care less about cleaning them. Appalling inedible food poor service and cabin crew that were not particularly polite. Leg room was quite good and the seats comfortable. The inflight entertainment was also good. Unfortunately the rest of the flight was so bad even comfortable seats and good entertainment couldn't make up for it.

YWG-YYC-PVR return. Outbound flights on time return from YYC was slightly delayed comfortable seats although not as much recline as AC. Crew were all pleasant and cheerful. Food offerings could be improved they ran out of almost everything half way down the aisle. IFE was also poor few channels and PPV wasn't offered TV's cut out as soon as we were out of US airspace. Baggage arrived in a timely manner. Overall good flights just some improvements need to be made.

Flew Muscat-Cochi return economy. Check-in at Muscat a little bit slow - more desks would help and controlled queues but no worse than any other airline there. Flight was on time. Seats in economy were comfortable and a good selection of video entertainment for the flight. Food also good. Staff were very friendly and helpful. On return flight we were warned to expect a long drawn out check-in and delays at passport control in Cochi. The only delay at check in was being given a complementary upgrade to business even though we had a non upgradable ticket. Passport security and visa checks were numerous but better than we had been told. Flight left early and the business cabin although small was better than expected for such a short haul flight. Business passengers got a dedicated bus to the terminal on arrival in Muscat. Overall a good experience in both cabins.

YYZ-BRU-MAA return. Overall experience was fair. Brussels airport does not have same facilities as Amsterdam's Schipol. Flights departed on time. Food was passable but service was lacking on the BRU- Chennai sectors on both legs. IFE had a poor choice of movies so I stuck to the music channels. Since flights to/from India invariably have screaming babies I found my noise-cancelling headsets pretty useful! Jet Airways is slipping in quality both on domestic and international sectors.

Flew from Toronto to Barbados. For the price I paid I expected a complimentary meal on a 6 hour flight. Onboard entertainment was pointless as it was only on for 20% of the flight and the flight attendants are in serious need of some hospitality training - some of the rudest ones I've encountered in my 20 years of travelling. Will definitely not be flying with Westjet again and wouldn't recommend it to anyone else either.