Jet Airways

I flew from YEG to YVR and back. As usual the crew was friendly and hospitable and overall everything functioned efficiently. I agree that they do need to update their entertainment system and the seats aren't the most comfortable - which is why I choose not to fly with them on long-haul or international flights. I'll pay a few dollars extra for a little extra comfort. But if I'm looking for an inexpensive option for a short-hop then this is the airline for me. They've never lost my luggage I was offered a $50 credit just because my bags were a little late coming off the carousel was offered a full refund when another flight was cancelled and was offered a free meal and another refund when another flight was delayed due to mechanical issues.

I'm surprised by such negative reviews on here. Maybe people have far too high expectations for a budget airline. I was really impressed by the quality and service on my flight (UK-BKK via Mumbai/Delhi). The hostesses were very polite and helpful. I had some difficult passengers behind me and they dealt with them with as much patience as they could. I enjoyed the food and felt that they came round often enough to offer drinks. Communication was good. The seats go back as far as you would expect for economy and the on- board entertainment was good. Toilets not particularly clean by the end of the flight but people should just learn to aim better. Overall excellent value for money.

I used to travel from KWI-IDR-KWI every 6 months only because of the Jet Airways services and my perfect matching time schedule with it. My last journey with Jet Airways (May 2012) was the worst flight from Kuwait to Mumbai. The flight didn't contain seat back screens. Secondly and most disappointing was the night dinner which they served in very cheap quality meal box. I will recommend Jet Airways to my friends and family if they really provide the services they were providing previously.

I like Westjet but unfortunately going to Vancouver and return to Toronto I could not get their online booking to work so consequently my husband and I could not sit together on each flight. Other then that Westjet is lovely to travel on.

Travelled from Kolkata to London Heathrow via Mumbai and appalled by the lack of customer service rude staff who constantly bumped into me on the aisle without apologising one of my 2 bags left in Mumbai. Overall just a very poor level of service.

Tried to change to an earlier flight but that requires a $50 per person fee which makes no sense because the itinerary is identical and if there's space what difference does it make. There cost does not go up if we leave on the earlier flight. To make matters worse we were told that changing to the earlier flight would be free if our flight was showing as delayed. At the time it wasn't so he couldn't do anything. Even though we have a 4 month old baby that we now had to keep happy in the airport for 5 hours. To top it all off shortly following the earlier flights departure we learned that our flight would be delayed. My experiences with Westjet have always been nothing but positive but this inconvenience that could have been easily avoided has erased all the positive experiences. This was an unnecessary attempt by them to squeeze extra money out of me.

My partner and I recently flew to NYC. He on Air Canada where they make you pay for all checked baggage and I with Westjet. My checked bag was free. Westjet recently added a free cocktail to international flights. Toronto to New York is only 1 hour so I enjoyed my drink quickly. Excellent flight there but on the way back is what made the trip. I just missed my flight. The Staff at the gate took care of everything courteously and professionally. I expected to have to go back to the front desk and go through security again but he took care of everything while I was able to watch Euro cup in the lounge! This is highly impressive as it was a challenge for the staff as they are all new Westjet only started flying out of NYC three weeks earlier. 1 hour later I was on a plane watching the ground staff wave bye to the passengers on my plane!

DEL-SXR. Travelled LHR-DEL and then connected onto Srinagar. Had 46kgs weight allowed from London to Delhi but they did not allow the same on the domestic sector. They said policy had been revised 5 months back and baggage allowance on domestic sector was only 20kgs and not a kg extra. Had to pay overweight for rest of the weight. They have recently increased the overweight charges by 100% from Rs.100 per kg to Rs.200 per kg. The airline is totally disorganised and literally extort money. If they want to keep customers they should revisit their customer service strategy.

I have been travelling with Westjet for several years and I have been very impressed. The crew is friendly the inflight entertainment works 99% of the time (I have only have had one flight that the inflight entertainment was hit and miss and it was only on my TV set) and I have never had a single delay. I find the seating adequate and the baggage and carry-on allowance is exemplary. They certainly live up to being a friendly and caring airline! Flight: YYC to YKF return.

Westjet to Cancun from Montreal and back. I had a good flight to our vacation destination but on the return flight from Cancun to Montreal it was a bit of a bumpy ride and I was feeling very sick. I was very well taken care of by the flight attendants onboard. especially Lindsay. She knew just what to do to help me feel better and I am very grateful to her.