Jet Airways

I recently flew from Toronto to Moncton with my two small children. I unfortunately missed my flight by two minutes! It was my fault as we got lost in the airport and were not watching the time carefully. We were escorted to the service desk and the attendants were so nice to us. They saw how distraught I was because I thought I would have to pay for three additional flights but instead they gave us at no charge three free flights for the next day. I will definitely fly with Westjet on future flights.

4 return tickets for LHR-BOM-TRV four months before travel for a family holiday with children in Aug-Sept. Nearer to the travel date Jet Airways changed their flight schedule that extended the connection time in BOM to 23 hours. The alternative route through DEL with a stopover in Bangalore. We agreed to this reluctantly. 2 days before travel they made it worse by changing the re-routed schedule necessitating a change of plane in Bangalore. Web check-in was not possible. On outwards and return flights the seats allocated were scattered across the plane. When we landed at TRV they told us our baggage will arrive 24 hours later as they had lost them in Bangalore. They first agreed to deliver the bags to our hotel the next evening but they changed their mind a day later. The hotel manager had to send a car to the airport to collect the bags. Jet Airway's international operations used to be better than this. They cancel flights at short notice if the load factor does not meet their targets leaving passengers to suffer and knowingly leaving bags out during connections in order to depart quickly.

DEL-SIN. The seats are very small (for Europeans) the staff were overwhelmed and not very friendly. The plane was old Boeing 737-300 and not clean as expected. The serviced food isn't worth a word. Partly cold no choice no tea no bun. Unfortunately the inflight entertainment was only in Indian and the quality of the headphones was even on max volume hard to understand. The worst part was the toilet with the feeling of being in a bad central station toilet.

Mumbai - JFK via Brussels on the 17th of July and back August 30th. I fail to understand why the Mumbai outgoing service is generally poor and you see the difference from Brussels to JFK. The crew out of Mumbai were surly even rude the food was inadequate and terrible for an 8 hour flight. I actually carried a sandwich for the Brussels to JFK sector but was pleasantly surprised at the change in everything. The crew was cheerful smiled a lot chatty and the food was good including the generous offerings from the wine and alcohol list. Flight from Mumbai was 30 minutes late taking off but after that on the dot and the return journey was as good. So why this discrepancy in service from Mumbai?

DEL-MXP Tuesday April 24th. Delay at Delhi: more than 90 minutes without any information or communication from the cockpit. The information main panel inside the cabin informing about the elapsed time the outside temperature etc. was out of order from the take off until the landing in MXP. The cabin crew assistance has been awful: soon after the meal service all the cabin crew without any exception disappeared.

LA to Calgary. Seating is cramped and no leg room for a 3 hour flight. In Calgary we had to claim our baggage after customs even though we were flying to Edmonton and recheck baggage. Out flight was delayed for over 35 minutes should have departed Calgary at 10.30pm didn't taxi down the runway until 11.05pm.

YYZ-BRU. Excellent start with the check in and boarding. They kept up the excellence throughout the flight on the Airbus A330-200 with great food amazing entertainment and very friendly staff. The flight left and arrived on time. I really appreciated the foot sack at the bottom of the seat which was very comfortable. I will be flying with them more often in the future!

On Sunday my daughter and me returned to Pune from Coimbatore via Bangalore by JetKonnect. We had 30 mins to change flights at Bangalore. When disembarking at Bangalore there was an announcement for Pune passengers to assemble on the aerobridge. Two Jet Airways reps checked and double checked the passenger boarding cards confirmed the count and guided us through the connecting walkway to the aerobridge of the flight to Pune. How our baggage got loaded is still a mystery to me. The brown tag "Short Connect" on them seems to have done the trick. Arrived in Pune - 25 mins ahead of schedule! When we reached the baggage claim area luggage was rotating on the conveyor belt and it took us less than 5 mins to take our bags and walk out of the airport. On the onward journey from Pune also the flights were on-the-dot at Pune and Bangalore.

Flew YHZ-YYZ on KLM codeshare. Check-in ok but Westjet staff unable to give me boarding passes for entire journey this caused me some problems in Toronto however gate staff amusing. Plane slightly late but service good and avod fine better than Air Canada.

We flew from Brussels to Toronto. When boarding the plane there was an awful smell coming from the lavatory and the plane was not cleaned from the previous flight. Food was very limited and only Indian Food was available. Unprofessional service by Flight Attendants. Toilets were not cleaned at all throughout the 8 hour flight. First time flying Jet Airways and will never fly again.