Jet Airways

Westjet sorry is not as good as it used to be. Still enjoy the cabin service but not enjoying the "rules are rules" attitudes at the ticket counters. They are the same as any airline now looking for any chance to charge extra fees even when they could accommodate at no loss to themselves. Used to fly Westjet even if they were higher than other airlines but now because Westjet is just the same as any airline I'll just fly the lowest price.

Flew HKG-BOM-HKG. Aircraft on the HKG-BOM leg was the Boeing 777 normally used for the London leg and not the Airbus which is the norm. Initial HKG-BOM leg was fair though the cabin could have been cleaner and more information could have been provided about a delay that was explained only after 35mins (a fire alarm) was malfunctioning in the cargo hold. The return BOM-HKG is the reason I will never fly Jet Airways again. Check in staff unaware that a Lufthansa Senator card is acceptable as Lufthansa is a partner airline. Be prepared for lacklustre service. The LHR-BOM leg is much better on Air India and the HKG-BOM leg is better served by Cathay Pacific.

Milan to Mumbai via Delhi. Booked seats on 8th row. At Check in 24th row was allocated. No explanation or apology provided. On board the inflight entertainment system did not work. Got the system reloaded twice but still didn't work. A Cabin Crew member transferred us to the last row. After some time another Cabin Crew member told us to change seats as our current seats were reserved only for cabin crew members. Cabin Crew courteous until you ask them for a second drink. For breakfast were served a muffin! Do Not recommend Jet Airways.

Bombay to Ahmedabad on Jet. Checked in early but still given two separate seats and were not even informed of the same. Only found out when we boarded. Full flight with okay seats for 1 hour duration. Service tolerable. Flight on time. Nothing to write home about though.

Jet Airways Privilege is supposed to be there to reward customers but our experience is that the airmiles upgrade system is a mess and full of silly out of date quotas. Recently my wife and I paid to transfer some air miles from our children's accounts. We both applied for upgrade from economy to business class. I was awarded an upgrade but my wife was put on a waiting list. After one week on the waiting list we took off with my wife still in economy class whilst I sat in business class. There were 9 seats occupied but 7 seats still empty in business class. When I have queried these empty seats they tell my they have a policy of restricting the number of upgrade seats available. Also to rub to make matters worse there was no way of checking whether upgrade seats were available before we had to pay for the JetPrivilege miles. What a shambles.

BOM-PNQ and PNQ-DEL. Jet Airways continues to be a reliable airline with comfortable seating also in Economy. Check-in was quick and efficient both legs and the crew friendly. One criticism I continue to have is seat allocation. On most airlines when two persons are booked together they are seated together. However on the first leg Jet Airways had filled all window and isle seats with individual passengers and my wife and I had to sit in different rows although we checked in two hours before flight. Happened to us before and I would very much prefer if Jet could make sure that groups booked together are not separated.

Flew Westjet from Toronto Canada to Santa Clara Cuba on 09/15/2012 returning 09/22/2012. We have flown Westjet before however it was an inauguration flight and had received amazing service. Little did we know that the inauguration service does not apply to all flights so we decided to go with Westjet Vacations. To be fair their aircraft have the most leg room compared with the other Canadian charter airlines. The entertainment consisting of Canadian TV channels was not working on both flights. I do understand that airlines want to save money on catering however all other charters except Air Canada and Westjet do offer hot meals on their flights. Westjet dares to give you the choice between a 100g snack pack or 2 miniature cookies (do not dare asking to have them both). The only check flight attendants seem to do is to make sure seat belts are on. Moving forward I will make sure when booking a package that the flight is with Air Transat Canjet or Sunwing.

BOM-BKK in B737 in Y. While Jet Airways continues to be consistent in terms of efficiency the overall flying experience with Jet has definitely nose-dived. Positives: Staff is helpful and responsive IFE is great good selection of English and Indian programs and movies. The flight was empty and on request I was moved to an emergency row seat with plenty of legroom and no neighbours. Negatives: No hot/cold towels F&B service was very average no snacks offered at the time of arrival alcoholic beverages not offered at all during the flight though I saw 1-2 passengers requesting for a beer and being served discreetly. Given the cost of the flight and a very average experience I will not prefer to fly Jet internationally in the future.

I flew from Montreal to Toronto with Westjet on a KLM codeshare two days ago and when I arrived in Toronto although they announced it would only take 20 minutes for our baggage to be deposited on the carrousel for pick up it took over an hour thereby resulting in my missed connecting flight and had to stay the night in Toronto at a hotel. No one at the airport in Toronto could help me and one Westjet worker at the baggage area even told me I should have informed them that I had a tight connection and they would have sent them to Moncton (my final destination) with the next Westjet flight even though I was connecting with Air Canada. This was completely astonishing and untrue. When has it ever been ok for you to leave your bags and go on a flight with a different carrier and expect the other carrier to send your bags along. Anyway all Westjet reps I spoke with at Pearson told me to call the 1-800 number on the website which I did and I was told that 2 hours is not enough time for a connection with a domestic flight. Finally I called back again and spoke to someone who offered me a $200 travel credit with them. So in all I had a terrible experience with customer service with Westjet who tried to pass things off to others and no one would accept responsibility for their mistakes.

I have always traveled Jet Airways from London Heathrow to Mumbai in economy class and I have never been let down. The seats are clean and comfortable inflight entertainment is excellent. The food is the best I've had so far and the staff are very friendly.