✅ Verified Review
| I was coming from USA via Etihad and the last flight from Abu Dhabi to Bangalore was via Jet Airways. I was not aware that Etihad has partnered with other airlines. From Chicago to Dublin was with Aer Lingus, then from Dublin to Abu Dhabi was with Etihad. The itinary of my entire flight allowed 2 check-in luggages with 23 kg each and 2 cabin luggage. When I was boarding the plane from Abu Dhabi, Jet Airways asked me to keep my hand luggage and not take it as the space was limited. I explained that I did not book Jet Airways ticket and was booked through Etihad which is partner with Jet and you should allow me 2 hand luggages as mentioned. They were not ready to listen. It was as if I was not obeying the rule. But the fact was they were arrogant and not understanding. At last when I said that I would not board without my hand luggage, they allowed me. Upon reaching Bangalore and waiting for my check in luggage which did not come, I inquired about the same. I was informed that probably it has not made it and will be send. There were around 14-15 people whose luggage was missing. There was only 1 person to take note about the same and fill papers. So if 1 person taken 3 minutes, than the last person number would come after 45 minutes. I was probably the 2nd last and my number came after waiting for 40 minutes. So after the plane arrived, when all passenger were gone, I was left to look where to go for missing luggage, I had to wait additional 45 minutes. Now when should I expect to receive my luggage ? I received my luggage after 48 hours. This too after calling them up atleast 4 times. For missing baggage, the wait time on call was around 20 minutes. When the person answered the call, he did not have any information. The call center was of no use and I was only informed that the bag has been traced and will be send ASAP. What is ASAP is left to Jet Airways discretion. If after 48 hours is ASAP, I bet what could be sending the luggage in relaxed manner.