✅ Verified Review
| Mumbai to London Heathrow. This is the sixth time I have flown a return trip to India with Jet. The ticket I had bought allowed me one free change of return date. When I tried to get Jet to change this I was told, for the first time, I would have to get my travel agent in England to do this. When I contacted my travel agent they told me that the fare I had booked was now full and I would have to spend another £195 to fly home in the same seat. I was directed to the small print which made this legal case. Although they were right legally, I wonder how this impacts their customers’ perceptions of value. Yes, I appreciate that there are a range of fares even in economy class, but does earning a few extra Rupees make more business sense than keeping Jet’s word to its customer, and leaving its customers delighted with their service? Another source of grumpiness was that Jet’s computer systems are not capable of supporting a change of return date. I had booked and paid for a window seat (£15), but the frontline staff were not able to give me my window seat for my new date. After several conversations, I was asked to pay again and they would then reimburse me. I used to like Jet because they had some good standards in the past. I was glad to see that boarding was enforced by zones so that the aircraft filled up smoothly from the rear. The entertainment system was good, and so was the food and service on the flight. But Jet has arguably the most uncomfortable seats of any long-distance airline I have flown. The only way to alleviate my discomfort was to use my pillow as extra padding. It is unlikely I will fly Jet again in the future.