✅ Trip Verified
| We had booked flight with Jet Airways partnered with Delta Air Lines from Detroit to Ahmedabad with inbound flight starting from Detroit on February 2nd and Outbound flight from Ahmedabad on February 18th. When I checked in for Delta flight on the morning of February 2nd, It showed my itinerary from Detroit to London to Mumbai to Ahmedabad where I was able to check in for Delta flight with other flights pending boarding card from London for Jet airways. At that time, I called Jet airways and booked seats 31 G, H, J & K for London to Mumbai flight as you allow us to book it 24 hours before flight takes off. When I went to Detroit Airport, the staff at delta told me that my final destination is Vadodara. I was neither informed nor I did get any notification of the change. So I told them to hold off and got on phone with Jet airways customer support line. I spent next hour and half without any result or reprieve. I wanted a confirmation that Jet will provide me transportation services from Vadodara to Ahmedabad at no charge since I have no relatives who live in Vadodara. I did not get any answer. Finally when Delta employees told me that if I don't check in, I will lose my entire flight, I had no option button check in. When I reached London, there was no one at Jet Airways desk for about 45 minutes after we landed. They confirmed with me that transportation service will be provided from Vadodara to Ahmedabad. But when they gave me boarding passes, my seats were changed from 31 to 57 D, E, F and G. Since my kids are 5 and 8, I always prefer atleast one window seat and that is what I had booked on the day of the journey originally. Then in London, our flight got delayed by more than 3 hours. We were scheduled to Depart at 3:55 London time. We did not leave London until 6:45. We were told that due to one runway being closed at Mumbai airport, this problem have happened. We can request compensation from the airline if flight gets delayed by more than 2 hours. Since flight was overbooked, I heard someone say that if anyone ask for compensation, delay them and then bump them off so we can accommodate people. That is why we did not even try that. I had told the lady at the counter that since we are delayed more than expected, I will have barely an hour to get through Immigration and customs so I may miss my flight to Vadodara. She told me that is more than enough time to do that and make my connecting flight. We asked her to at least request the crew to allow us to disembark ahead of other people who did not have any connections so we can make through immigration and customs to take care of our connecting flight. She did not do that. Neither did any of the crew member listened to us for the same reason too. By the time we reached gate, we had 55 minutes before our flight departed. Immigration and customs took around 1hour and 40 minutes which meant, we had missed second connection as well. So, when we reached the window for transfer flights, the supervisor was overwhelmed as there were about 47 people like us. After about arguing and yelling and screaming, we did get 4 tickets on flight to Ahmedabad.