Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 739 reviews
5/10
3 star Skytrax Rating
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6/10

Jet Airways customer review

Review by (India) 21st July 2015

Good flight BOM to BHO and return. Flights all on time. Food on these small sectors is an awful roll which Jet needs to change. Coffee on Jet has got to be the worst I have drunk. Staff and crew are polite and efficient and the flights were on time.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteBOM to BHO
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

Jet Airways customer review

Review by (Australia) 19th July 2015

Was rung at 1840 saying your flight is delayed and you won't make your connections. Get to the airport and see the duty manager. Problem - Bangalore Airport is about 1hr away, so asked the phone agent to persist and find out how to change. The thought of a night at Chennai didn't excite. Eventually said I'd been put on a SQ flight at 2335, be there 4hrs before so grabbed bags and dashed. At the airport some confusion and they checked me onto an earlier flight to Chennai, uneventful but I just knew the bag would be left. It was. Horrible wait in smelly, cramped airport lounge only slightly better than an airport that smells like a WC. 2am departure on time and told bag didn't make it. Business class not worth it for the flight. Old seats, no foot space, didn't use IFE as tried to sleep for 4hr flight. Pleasant crew but incompetent ground handling. Won't do this one again. Bangalore-Singapore direct is more sensible.
AircraftATR72, B737-800
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangalore to Singapore via Chennai
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Jet Airways customer review

Review by (Australia) 18th July 2015

Hadn't flown Jet for over a decade. Apprehensive after the reviews. This was the start of the India portion of a long business trip. Boarding easy, if a little rumble of passengers desperate to be first on. Sat on Tarmac for an hour as a sick person disembarked and security was rechecked, twice. Over an hour late for pushback. No water offered. Flight was smooth, polite staff. Exit row seat was a consolation to no business availability. But it doesn't recline, for 5 hours. Food was beautifully made, with the whole Indian veg/non-veg. Basic drink/refreshment. Limited but good IFE with small screens. Three hours in had a medical emergency on board. Well handled. Flew past Chennai to Mumbai and pulled up for ambulance. Despite sick passengers, aircrew made up time. Cabin crew were great. Needn't have worried. For all the incidents, well done.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteSingapore to Mumbai
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Jet Airways customer review

Review by (Australia) 18th July 2015

Short hop on older 737 with no IFE at dinner time. Left late. Didn't know what to expect. Mumbai domestic is fairly plain. Made to queue in an orderly fashion. Then queue again. Surprisingly good food onboard. Pleasant and efficient service although body odour of some staff was a little strong. Apart from the late departure, I've been pleasantly surprised.
AircraftB737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteMumbai to Bangalore
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Jet Airways customer review

Review by (United Kingdom) 14th July 2015

LHR-BOM BOM-MAA. The meal was poor. The quality of entertainment was not satisfactory. There was transit from Domestic airport to International in Mumbai. No proper direction from the ground staff and felt they were not concerned at all, in spite of the flight from London Heathrow with numerous transit passengers. The staff attitude was very poor. Both on my onward and return journey, the snack was bad and no tea was provided citing climate reasons. But, crew would selectively serve Hot coffee to some. Seat were normal and comfortable. The service was delayed by close to 1 hour and return flight was on-time. This is a low quality service airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteLondon Heathrow to Chennai via Mumbai
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Jet Airways customer review

Review by (Australia) 30th June 2015

Both flights (DEL-CCU, CCU-DAC) departed on time and arrived early. The meals / snacks were reasonable and seats relatively comfortable for economy. It was a bit of shambles when we landed in Kolkata as the plane was going on to Port Blair so they then had to check each ticket (in the pouring rain) to make sure no one on the continuing flight was mistakenly getting off. Overall a pleasant experience.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteDelhi to Dhaka via Kolkata
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Jet Airways customer review

Review by (India) 29th June 2015

A330 in 2-4-2 configuration. Long queue for check-in with only 8 counters operational. No attempt to segregate single travelers with minimal luggage from others, which they do sometimes. Aircraft clean, comfortable seats. A snack after take off and breakfast before arrival - this was the terrible part. The snack labeled VLML (special meal) turned out to be the same baguette with extra spicy filling that everyone else got. The main meal was again spicy, greasy Indian style food. Crew were sympathetic but couldn't do much. Return was a B777 in 3-4-3 configuration - seating was cramped and uncomfortable. VLML meal loaded from HKG was decent and cabin service was good.
AircraftA330 and Boeing 777
Type Of TravellerBusiness
Cabin FlownEconomy
RouteMumbai to Hong Kong
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Jet Airways customer review

Review by (India) 28th June 2015

I have been a loyal Jet Airways member for the past 8 years. Year after year I have seen their services slip. Inedible food, poor cabin crew, dirty aircraft and the list goes on. This particular journey was the worst till date. The seat and the leg area was not cleaned. When I called the cabin crew, she said she would clean it, however the aircraft was getting ready for departure and the crew asked me to have a seat in the filthy area.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteDEL to PNQ
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Jet Airways customer review

Review by (India) 28th June 2015

Delhi to Singapore return is a narrow body aircraft which is typically used in domestic sector in india. The space between two seats is so less that headrest of the front row seat hit me when reclined. Some of the seats don't straighten up properly. The entertainment system does not function properly (had to do without it on my return flight). The inflight food service is poor, staff missed passengers in their service and the passenger in front of me had to call the steward to get his meal. They seem to be short of staff.
AircraftB737-800
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteDelhi to Singapore
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

Jet Airways customer review

Review by (Thailand) 20th June 2015

I flew this route to Delhi approximately two years ago and the service then was much better than what it has become now. Firstly this is a 4 hour flight and they do not have any inflight entertainment. Two years ago they had seat back to screens with quote a few movies. The food was also below average. The aircraft from Bangkok to Delhi was absolutely filthy. Some sticky liquid had probably been spilt all over the tray table. Jet Airways has dropped in its standard of service over time. I have flown many flights on low cost budget airlines in India which offer much better service than Jet. Would not travel again.
AircraftBoeing 737
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteBangkok to New Delhi
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no