✅ Trip Verified
| We checked in at about 8am for our Amsterdam-Bangalore flight that was to depart at 10.50am on 29th May. There were other transit passengers who had come from elsewhere in Europe and US. The flight was to take off from Gate G12 - this must be the worst gate at Schipol airport - the gate area in poor repair, far away from restaurants & shops and no aero bridge to board the aircraft. At Schipol, Jet Airways have their staff, but perhaps in limited numbers - KLM provides ground support to Jet Airways. No Jet Airways staff were visible at our gate. Starting 10.45am, they made a series of announcements about flight delay. Finally at about 12 noon, they asked us to collect refreshment coupon from the gate counter - and it was worth Euro 2.50 - for that amount you get a bottle of water at Schipol, and most of us hadn’t had any breakfast. Some passengers starting tweeting furiously - perhaps, as a reaction to this, at about 12.45pm, KLM staff asked us to collect lunch coupons. But they also told us not to leave the gate area as they would have flight updates soon - remember that there are no food outlets in or close to gate G12! Eventually at about 1.45pm, they announced flight cancelation and asked us to go to transfer desk 4 to arrange alternate flights. KLM ground staff turned us away from Transfer desk 4 as it was very crowded and asked us to go to transfer desk 6. This was no less crowded. We stood in the queue for about 4 hours, we were inching towards the desk, at which time the KLM staff decided to close the desk and asked us to go to transfer desk 4! And another long wait began. Some passengers were being accommodated in the flight departing the same day - on such crazy routing as Amsterdam-Kuala Lumpur-Colombo-Bangalore (while the original flight was a direct non-stop flight). No one was being upgraded. But the viciousness of KLM ground staff was their own. And, through all this chaos, no Jet Airways staff was visible. Finally at about 9.30pm, I was given boarding passes for a KLM flight to Dubai the following day, a very long transit in Dubai and connecting onto an Emirates flight to Bangalore. I was asked to meet some other KLM staff in the arrival area for a hotel. I had a valid visa and could do that. But many others had to spend hours to get a visa & then were told it was too late to give them hotels - they spent overnight at the airport - no dinner coupons either. No one was given toiletries or money for change of clothes. Flights can get cancelled sometimes, but how an airline handles the situation determines the quality of the airline. Jet Airways failed miserably. So did KLM ground staff.