Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 746 reviews
5/10
3 star Skytrax Rating
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1/10

"seats were like an old bus"

Review by (India)

Mumbai to Abu Dhabi with Jet Airways. My wife and I were travelling to the Seychelles via Abu Dhabi with Etihad Airways, but Mumbai to Abu Dhabi was operated by Jet Airways. The Boeing 737 was small but very old, the entertainment system was not working and seats were like an old bus - very uncomfortable. I felt like I am flying on cheap flight on a domestic route. The food was also terrible and tasteless. Do not recommend to fly with Jet Airways on this route.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteMumbai to Abu Dhabi
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

Jet Airways customer review

Review by (Belgium)

I have used this company a few times, never had issues so far. Friendly staff and planes with more leg space than other airlines. Flight entertainment is not new and when you return it's probably not going to be changed with any with new movies. Food onboard is one of my favorites.
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteBrussels to Bangkok via BOM
Date FlownNovember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Jet Airways customer review

Review by (United States)

Flew from Newark on an evening flight arriving into Brussels well ahead of time. Got 1 meal which was a dinner served about 1.5 hours after takeoff. Check-in was smooth and the staff was very helpful. Aircraft was extremely clean. Meals weren't too bad. BRU-DEL takeoff was in the morning and arrived in the night. Was served two meals which were lunch and dinner. Flight was excellent but had a 1 hour delay.
AircraftA330-300
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteEWR to DEL via BRU
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Jet Airways customer review

Review by (Australia)

Really pleasant early morning flight, shared lounge was OK but only wanted a coffee. Check in superb and crew responsive and pleasant. Food was tasty and for a short flight service could not be faulted. Plane looked new, seats were reasonably comfortable and bags off soon after arrival at the carousel.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteNew Delhi to Hyderabad
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Jet Airways customer review

Review by (Australia)

Check in had a glitch when bags were almost checked through to the final destination but was noticed by the porter assigned to us. Told at the lounge no time to enter 40 minutes ahead of take off and we could see the gate a few metres away. Flight itself was uneventful with a professional crew and nice tasting and well presented meals. On time arrival and bags were waiting. All you could want from a domestic flight really.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteHyderabad to Chennai
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Jet Airways customer review

Review by (Hong Kong)

LHR-HKG via BOM. Efficient check-in and boarding, both flights departed and landed on time. Breakfast was a bit grim but lunch/dinner and snacks on board were tasty and of good quality, also plentiful. Cabin crew were friendly and efficient throughout, a big improvement from my previous experiences with Jet. Seats comfy enough, especially the bulkhead seats. Luggage arrived very quickly at the other end, including oversized/fragile bags. No problem at all with the flights. Connection in BOM was a nightmare as usual. Lovely new terminal but same old shambolic organisation and confusion and overcrowding, caused by a combination of both airport/security staff and Jet Airways ground staff. Considering they are routinely the cheapest airline for flights between UK and HKG, Jet is great value for money.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteLHR to HKG via BOM
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Jet Airways customer review

Review by (Australia)

Flew with 9W on a mixture of aircraft and routes during the recent trip to India (SIN-BOM, BOM-ATQ via DEL, ATQ-MAA via DEL, MAA-CJB-MAA, and MAA-SIN). Punctuality was impressive even though the age of the aircraft operating the SIN-BOM sector left a lot to be desired. The tray holder kept popping off and the IFE was dysfunctional. Quality of meals on all sectors was decent and the service standards consistent. Whilst there's been a discernible overall improvement since the Etihad partnership, a revamp of the fleet seems imperative.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteMAA to SIN
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Jet Airways customer review

Review by (India)

Good flight BOM to BHO and return. Flights all on time. Food on these small sectors is an awful roll which Jet needs to change. Coffee on Jet has got to be the worst I have drunk. Staff and crew are polite and efficient and the flights were on time.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteBOM to BHO
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

Jet Airways customer review

Review by (Australia)

Was rung at 1840 saying your flight is delayed and you won't make your connections. Get to the airport and see the duty manager. Problem - Bangalore Airport is about 1hr away, so asked the phone agent to persist and find out how to change. The thought of a night at Chennai didn't excite. Eventually said I'd been put on a SQ flight at 2335, be there 4hrs before so grabbed bags and dashed. At the airport some confusion and they checked me onto an earlier flight to Chennai, uneventful but I just knew the bag would be left. It was. Horrible wait in smelly, cramped airport lounge only slightly better than an airport that smells like a WC. 2am departure on time and told bag didn't make it. Business class not worth it for the flight. Old seats, no foot space, didn't use IFE as tried to sleep for 4hr flight. Pleasant crew but incompetent ground handling. Won't do this one again. Bangalore-Singapore direct is more sensible.
AircraftATR72, B737-800
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangalore to Singapore via Chennai
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Jet Airways customer review

Review by (Australia)

Hadn't flown Jet for over a decade. Apprehensive after the reviews. This was the start of the India portion of a long business trip. Boarding easy, if a little rumble of passengers desperate to be first on. Sat on Tarmac for an hour as a sick person disembarked and security was rechecked, twice. Over an hour late for pushback. No water offered. Flight was smooth, polite staff. Exit row seat was a consolation to no business availability. But it doesn't recline, for 5 hours. Food was beautifully made, with the whole Indian veg/non-veg. Basic drink/refreshment. Limited but good IFE with small screens. Three hours in had a medical emergency on board. Well handled. Flew past Chennai to Mumbai and pulled up for ambulance. Despite sick passengers, aircrew made up time. Cabin crew were great. Needn't have worried. For all the incidents, well done.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteSingapore to Mumbai
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes