✅ Trip Verified
| Amman to Doha via Kuwait. Worst airline I have ever been on. On the way to my destination the first plane was delayed by over an hour, resulting in me missing the second plane, as the transit time is 55 minutes, enough if both flights are on time. Instead of reaching my destination at 10.10am, I reached there at 9.30pm that night! Again on the way back, this time it was even worse, at least before the transit desk in Kuwait had an idea there was a delay and arranged for the 17 passengers, families with young children included to be transported to a hotel in less than a few hours. On the way back to my original destination, the flight was delayed by 2 hours! The ground staff had no idea when the flight was coming, finally they gave us info of the delay. I approached one of the Jazeera ground staff in Amman, who assured me the airline is aware there is a delay and of the connecting flight to Doha, and once I arrive in Kuwait, they will transfer me to the next available flight to Doha on any airline because they have newly made agreements with other airlines to ensure passengers get to their in a timely manner, as this has been happening regularly with the airline. So when I arrived to Kuwait airport, no one knew of my issue, the transit desk told me someone from Jazeera has to give them authority to do anything and they kept calling a ground staff member, but the phones were off, they directed me to the gate where the ground staff would be, when I went there, no one had a clue and redirected me back to the transit desk. For over 2 hours, the transit desk staff were calling Jazeera ground staff and they kept saying they're coming. I was also trying to contact them through their WhatsApp customer service group. and told them my issue, only for them to forward me customer call centre number, which I couldn't even call as I do not have an international line. Finally after 3 hours, some one shows up to inform me and the other passengers who were connecting to Doha, that there is no other airline flight (so the guy in Amman lied!) and our only option is to catch the next day's flight in 14 hours and go to the hotel for now. Absolutely disgusting Jazeera! I won't be travelling with you again and I will warn all friends and family to stay away! If I could rate you 0 star I would.