Japan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 416 reviews
7/10
5 star Skytrax Rating
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10/10

Japan Airlines customer review

(France)

Paris CDG - Tokyo HND. Everything went smooth from check-in to landing. The one-year old service from Paris to downtown-located Haneda airport is extremely convenient. Moreover the new Int'l terminal at Haneda is state-of-the-art and very clean. The cabin was quite old but the service and the IFE were excellent. The system is very smooth and quick and offers plenty of contents. The food was great and the large choice of drinks was refreshing. No delay great service great product friendly fares.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Japan Airlines customer review

(Taiwan)

NRT to TPE on Thursday evening. Check in was smooth and quick at the JGC counter. The exclusive "Special Security Gate" was very convenient for Business Class and JGC passengers to pass the X-ray check. The Sakura Lounge was just outside the immigration-check counter which is convenient. The dining service was very good in the lounge and the working environment was also very well. The flight was on time. Cabin attendants were really nice. The food and services were excellent. It was overall a very nice experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Japan Airlines customer review

(Netherlands)

Nagasaki to Osaka with JAL my flight got cancelled (had to return to Nagasaki) due to tech problems. I needed this flight to catch a European connection next morning early from Osaka. In Nagasaki the ground staff of JAL went out of its way to help me. Booked another flight for me with ANA from Fukuoka to Osaka Kansai early next morning reserved a hotel for me in Fukuoka arranged a taxi to bring me to Fukuoka airport gave me money for dinner/breakfast. Things can go wrong with every carrier. But I have never seen a carrier solving a problem in such a superb way!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Japan Airlines customer review

(United States)

Flew JAL from Bangkok to Tokyo on a 6-hour flight. Enough room for most people to have whole row to themselves. Pillows and blankets for everyone which were very good quality. Food was good and they served green tea. In flight entertainment was AVOD which was nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Japan Airlines customer review

(Australia)

SIN-HND and NRT-SIN. Aircraft for both flights were new 767s with MAGIC V entertainment and new Recaro seats. Both flights departed and arrived on time. Flight to Haneda was a night flight so a little snack and drink was served before the lights were switched off for a good four hours. Breakfast was a Japanese-style omelette with rice and noodles (only one option) which I did not particularly enjoy. Staff were friendly and polite throughout. The flight from Narita to Singapore was a day flight two snacks as well as a lunch were served. Service was fantastic on this flight as well and there were two options for lunch which were both quite tasty. Inflight entertainment was average the large MAGIC V touch screen was great however there was a limited number of movies and the music selection was poor compared with that on my connecting flight to Australia with Qantas. Despite some minor drawbacks where this airline excelled was its customer service which was excellent from beginning to end. Overall my experience with JL was great and I would have no hesitation with flying them again to and from Japan.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Japan Airlines customer review

(Singapore)

Traveled SFO-SIN with transit at HND. SFO-HND plane was a pretty old plane and full as well in-flight entertainment was OK. Service was generally courteous and food was pretty decent. HND-SIN on a newer more spacious plane with newer entertainment system but programme was exactly the same. It was an overnight flight and we were served breakfast a bit too early at just after 4am. Arrived half an hour ahead of time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Japan Airlines customer review

(United States)

Initial leg HNL to TOK B767. As a Sapphire Member in one world alliance the check in process at HNL was very smooth orderly and efficient. The Sakura Lounge was average but allowed for a good working environment. Boarding was also no issue. Flight attendants were very pleasant spoke fluent English and were available through out the flight. Numerous refreshments offered including soup tea water and coffee. Meal service was very good. Hot ample and tasty. AVOD system offered many options and the screen size acceptable. Aircraft was an older 767 but in good shape and comfortable. Second Leg TOK to PVG. Able to use the Sakura lounge in TOK. Very comfortable good food service as well as call brand refreshments. Boarding was again efficient and smooth. Food service quick and ample good tasting portions. Flight attendants were very nice and always available. Did not use the AVOD as a nap was certainly needed. Overall a fine experience and would certainly recommend the carrier except that they do not credit your account with 100% miles unless one is paying full coach or better fare. That's a drawback.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Japan Airlines customer review

(Japan)

I went on a domestic flight from OKA-HND. The flight was very comfortable. Since I was tourist in Japan I requested the air hostess to teach my daughter Japanese paper folding 'Origami' and she squatted down for 40 minutes and taught my daughter with a smile and in the end presented her with an ice-cream. The service was great for a domestic flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Japan Airlines customer review

(Australia)

We experienced the cancellation of our flight Narita/DME. Sincere thanks exceptional service and support we received in the business lounge. The cancellation was annoying but unavoidable. Assistance and courteous support meant no hardship resulted and we arrived at our destination with gratitude.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Japan Airlines customer review

(United States)

777 SYD-NRT and 787 HND-PEK. Food was good but not fabulous on both legs IFE was good but other carriers have a much broader selection. Where JAL truly stands out is customer service. From the moment the boarding pass is scanned at the gate to the exit onto the jetway one gets the impression that these employees care about superior service. How refreshing after the take-it-or-leave-it attitude on most US- based carriers! 787 was a nice experience with the oversized windows which darken at the touch of a button and the ride is slightly quieter than other aircraft's but cannot see that the individual passenger experience is greatly improved. My only criticism of JAL is that the cabin is kept a little warmer than I would like as others have commented - still it wasn't bad enough to deter me from flying them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes