Japan Airlines

San Francisco to Hong Kong via Tokyo Haneda. Very good service. The business class seat on the transpacific legs was excellent. Comfortable both seated and when lowered to the fully flat bed. JAL supplies a lightweight cushion so that the seat becomes softer when sleeping. JAL has a tendency to overheat their cabins. Knowing this I requested the purser on both long hauls to lower the cabin temp in our zone, which she did. Such an improvement. Quality of the food is fine, but JAL really skimps on the SFO-HND route, evidently since in both directions the departure is after midnight. I simply ordered the Japanese breakfast right at the start of the flight and ate it then. The Haneda Sakura lounge is very modern, good food, good wifi, nice showers. Perfect and changing planes there was a pleasure. On the other hand, the San Francisco Sakura lounge is pitiful. Overcrowded, terrible food, frankly an embarrassment. The Haneda to Hong Kong legs were in a 777 with the business shell seats. While not up to the standard of the long haul seat, a huge improvement over the pathetic 767 service I flew last year between NRT and HKG.

Angled lie-flat seat in 2-3-2 layout. A bit old school. IFE very limited. Would've expected more from a tech savvy country's national airline. Wagyu beef main and pumpkin dessert exceptionally tasty. Crew had limited English but polite and timid. Flight smooth and arrived half hour early.

SIN-NRT-SIN in late October. First time flying Japan Airlines and I was very pleased. Online check-in without a hitch and I was also able to check-in for my return flight 8 days in advance. Onboard there was a hot towel, snack service, drink rounds and very satisfying meal. The 34 inch seat pitch and 19 inch width in the new Economy class was a comfortable experience The inflight entertainment was good but would have liked more movies. Arrival into Tokyo ahead of time and bags on belt in 20 minutes. Similar experience with the return flight to SIN, this time there were more drink rounds and 2 towels. Cabin crew smiling and ready to help on both flights. All in all a very delightful experience with JAL.

On our Japan Airlines flight from Narita to Sydney, my partner and I were so disgruntled because the cabin was so hot, we were sweating and struggling to breathe. As soon as I got on, it was stuffy and hard to breathe. I was about to start panicking, as warm air makes me feel like we're very enclosed. I was nervous and agitated the entire time - my partner and I did not sleep once! I even had to resort of chewing on ice, getting bottles and putting them under my shirt. I asked the staff numerous times that the temperature was too hot, but they kept saying, "It's on 24, so we can try put it down to 23 degrees". I'm sorry, but 24 is too hot. In my office at work, 22 is considered the standard. I will never fly with Japan EVER again! I'll pay big money for Qantas instead. They also played the same movies over and over again.

I flew Japan Airlines Economy Class from Bangkok to Los Angeles via Kansai and Narita return. I'm tall, and getting a bulkhead or emergency exit row is important to me. I was surprised to find I had been automatically assigned such a seat on my return trip because my request from forward flight had been carried over. Check in both ways was simple, the food was great, the airplanes spotless and the flight attendants extremely polite and efficient. The Boeing 787 is a great plane on which to fly economy, and Japan Airlines 8 across seating makes it even more pleasant. The Boeing 777-300 between LAX and NRT was also clean and comfortable. I've flown numerous airlines on this route, and flying Economy Class does not get any better than this. The flight from LAX to NRT had wifi available for $18, and while it was not very fast and sometimes stopped working entirely, it was worth the money for the entertainment value.

LAX to Narita in Japan Airlines Premium Economy. Seat is okay, doesn't recline much, it slides forward to fool you into thinking you're reclining. Doesn't really work for me as I failed to sleep despite sleeping pills. Food below average outbound. Returning flight Narita to LAX we had the Yoshinoya meal. Good concept gone really cheap and sad. Very little pieces of beef on top of bad tasting rice. All that branding and catering research is lost on the actual meal. Lady sitting next me stared at her mess of Air Yoshinoya meal and ate only the bread, salad and dessert. Crew members are typical Japanese crew, polite and hard working. Boeing 767 used for Narita to Kahosiung Taiwan is old and tired, like I was! Food was actually much better on the 4 hours Narita to Taiwan flight. Tasty Asian dish with real flavors. America bound flight, JAL tries to be fancy with Yoshinoya and bombed completely. Bring your own sandwich if you fly JAL, just in case!

Flight 804 from TPE to NRT was delayed by 3 hours, causing me to miss my connections to BOS and LGA. Counter staff at TPE could not make new reservations, but gave me a voucher for a meal at TPE. Upon arrival at NRT I was met at the gate with new reservations on JL 6 to JFK the following day, plus a voucher for the night at JAL's Nikko Hotel Narita. My bag was rechecked to JFK. I was treated with utmost respect, efficiency and kindness by JAL ground staff. JL6 to JFK left a few minutes late, but arrived early. The economy class seat was comfortable and the vegetarian oriental meals I ordered were very good. The cabin crew were courteous and efficient.

Very spacious Japan Airlines Boeing 787 economy cabin with 2-4-2 layout that feels spacious and comfortable. Overall standard for economy is really good for meal service, inflight entertainment, cabin crew efficiency, etc and I was pleasantly surprised.

New York to Manila via Tokyo return with Japan Airlines. Crew made sure we were comfortable and well taken care of. It was my baby's first international flight, it wasn't easy traveling without my husband, but the flight attendants made it a lot easier for us. They were so friendly, polite and asked if we needed anything. Legspace was ok for me, food was good, offer of snack or drinks. Our baggage was taken care of. Will fly JAL the next time we take our vacation.

Paris CDG to Tokyo Narita with Japan Airlines is the best Economy class flight I have had. JAL is widening Economy seats (pitch and width) in their new configuration across their long haul fleet. The seat pitch was 34 inches. The new IFE screen was nice, but the inflight entertainment programmes on the Gulf carriers is more extensive than on JAL. Food of great quality and the staff courteous and most helpful. The flight was punctual and my baggage arrived. It was the same experience on my flight back from Narita to Frankfurt on the Boeing 777-300.