Japan Airlines

Tokyo Narita to Chicago with Japan Airlines. I'm a large guy so I asked for a window seat on exit row if available. I was given a window seat behind a partition which was even better. A 12-hour flight is no fun, but JAL made it an acceptable experience. The flight attendants are the best and so polite! I would recommend them.

Osaka Itami to Oita with Japan Airlines, and a bad impression, no apologies offered when flight was delayed by nearly an hour due to operational reasons, given the actual flight itself is a bit longer than an hour! Small aircraft but OK seats. No drinks or snacks offered on this flight, not even water. Cabin attendants were nice but they looked tired. Not a very pleasant and cheap flight considering the length of flight and service offered, I paid 18,000 yen for this journey.

Tokyo Haneda to Oita with Japan Airlines. A very efficient experience at Haneda airport, instant check in for economy class. No long lines for security and quick boarding. How I wish all airports were like that. An enjoyable flight, about 2/3 full and excellent service. Would not hesitate to fly JAL again. For economy class, the seats were comfortable.

Vancouver to Manila via Tokyo Narita with Japan Airlines. The crew were very nice, efficient and with a smile in giving service. I requested for a front row seat because of problems to my legs and they allocated that to me. They staff were asking me of how am I doing, if I'm comfortable with the front seat and I felt they cared for my well being. Thank you so much to the crew of this flight. I will definitely recommend my friends and families to choose Japan Airlines. Excellent flight and service.

London Heathrow to Tokyo Haneda. There was a lots of choices for a drink like Japanese green tea, apple or orange juice and beer like Yebisu and Kirin, and there was also two choices for a meal and one of them was meat and other one was fish. Seat was really comfortable and I could recline, also there was lots of spaces for your foot and your laggage. I had really nice time on Japan Airlines.

New York JFK to Hanoi via Tokyo Narita. The best business class experience I've had. The seats reclined flat with a privacy screen and private area. The flight attendants were gracious and pampering, laid foam pad on my bed when I was ready to sleep. With the blanket and pillow it was a perfect sleeping experience for a flight. Food was great, private tv screen. The lounge at Narita is well designed with great food and first class lounge has showers and small "relaxation' rooms for a nap. They thought of everything and it shows. JAL Business class was really a first class experience.

Paris to Tokyo Narita with Japan Airlines. It was one of the best economy class experiences. Of course, everything was not perfect. It took me 20 minutes to reach a customer service operator over the phone, they have no App for online check-in, and their website is not intuitive at all. Onboard, the courtesy and dedication of the staff is remarkable. The cabin was cleanl throughout the flight, entertainment and comfort of the economy seat is excellent. JAL flies the Boeing 787 with 2-4-2 abreast in economy, (compared to 3x3x3 of other airlines). The extra pitch and width give room and confort that are appreciated on a long journey. You can check-in 2 x 23kg in Economy which is a real plus. A very competitive price if you book in advance, JAL offers the best economy experience.

Okay experience, though sub-par for Asian airlines. I'm a sapphire OneWorld member (miles through American) and could not pre-book any seat prior to showing up at the airport and checking in. So, I called the American desk, which got me in row 23 over the phone. Showed up at the airport, the agent printed out my boarding pass: row 45. Then she apologizes that I'm in a window seat but there is no window, how about row 50? I ask "Doesn't it matter I am a sapphire member of Oneworld?" "No, sorry." So I board the plane and row 45 is a bulkhead with a lot of legroom and a window; row 50, not so much. Their IFE was so-so: not that many new titles, and only one or two episodes of any TV show. I expected more from JAL. Probably won't fly again.

Seoul Gimpo to Tokyo Haneda return. Japan Airlines and ANA have a much better schedule than the Korean airlines on this route. The Boeing 787 still felt new, is clean and spacious, but I think they're kind of noisy during take off/landing. Comfortable seat and headrest. Ample space, but the footrest seems pointless. Compared to ANA the cabin is very similar and the schedules are minutes apart. Japan Airlines food on this route is very uniquely Japanese, using unique ingredients and preparations . ANA's food was much more common place Japanese foods (like soba, meat and rice). Both meals are enjoyable. JAL check in at Haneda is simple with automated machines to print. No staff interaction required.

I was pleased about Japan Airlines on my flight from Tokyo Haneda to London Heathrow. The cabin crew smile, and I had a lot of space and it was excellent. I had a Air Yoshinoya which is a beef on rice and it was really nice and it was for the breakfast. After my meal I got a Häagen-Dazs vanilla flavour but sometimes you'll get a honey flavour.