"staff were competent and polite"
R Radeski (Thailand)
✅ Verified Review | Bangkok to Los Angeles via Kansai. Another flawless performance by Japan Airlines. Check in was quick and easy, because of their competence and the Boeing 787 is a relatively small airplane, but which still gives economy passengers generous room. The staff were competent and polite and the flight was as pleasant as a flight that long could be. All 4 flights were on time and planes were spotless. There was a wide variety of entertainment on the flight, though I could not find anything I wanted to watch.
Aircraft | Boeing 787-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | BKK to LAX via KIX |
Date Flown | May 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"journey to Europe a pleasure"
David Maerz (Australia)
✅ Verified Review | Sydney to Frankfurt via Tokyo Narita. Exceptional service and a very comfortable lie flat seat made the journey to Europe a pleasure. Friendly flight attendants, generous meals and attentive ground service makes it easy to choose Japan Airlines. Whilst the inflight entertainment definitely has a Japanese focus, there is more than enough to choose from and the variety of programs has increased since last year. Am travelling again to Frankfurt in June with Japan Airlines.
Aircraft | Boeing 787 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | SYD to FRA via NRT |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service which is becoming rare"
S Karimi (United States)
✅ Verified Review | I had one of the most pleasant flying experience with Japan Airlines from New York JFK to Tokyo Narita. I had heard about their Boeing 777 Sky Wider Economy seating, with only 9 abreast (opposed to commonly used 10 abreast) and a generous seat width and pitch, plus some other nice features. I always wondered if an inch or two here or there really count. I was wrong. It does matter and with one less seat in a row, made an enormous difference on this 13+ hours flight. A pre-meal drink service was followed by a 7 dish lunch, including miso soup and ice cream. Another meal was served before landing. What set them apart was the staff who were caring, polite and courteous. The kind of service which is becoming rare or found only in premium cabins. They made numerous rounds with drinks during the flight. I saw them caring for babies and observed one of the crew making an origami for them in the galley. Entertainment system was adequate with high quality screen displays. Announcements in English could be clearer. My Oneworld Sapphire status (AA Platinum) was fully acknowledged at the check-in counter and other ground services.
Aircraft | Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | JFK to NRT |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I am very impressed"
Nicolette Chen (Singapore)
✅ Verified Review | Singapore to Los Angeles via Tokyo, and I am very impressed by Japan Airlines. The service and food were good, leg room was sufficient, and seats were one of the most comfortable I have sat on. Though the variety of entertainment was not great, it was sufficient for the long haul flight that I was on.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | SIN to LAX via NRT |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"definitely choose JAL again"
J Griffiths (Hong Kong)
✅ Verified Review | Have flown 4 sectors with JAL this last month, Hong Kong to Haneda, Haneda to San Francisco, Vancouver to Narita and Narita to Hong Kong. All four sectors were excellent: attentive and friendly service, new planes, fantastic food, good entertainment, not excessive announcements, comfortable seats. Best was the genuine, caring and friendly service from all crew member. I will definitely choose JAL again for long haul flights if they fly the route that I am flying.
Aircraft | Boeing 787 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | YVR to HKG via HND |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seat was very comfortable"
Vincent Vanderbent (United States)
Tokyo Narita to Helsinki with Japan Airlines. The Boeing 787 business class layout is the same as their Boeing 777 product. I had seat 8K, which provided an excellent view of the engine and front edge of the wing. Privacy was excellent because of the window seating. Cabin air seemed not nearly as "fresh" as Boeing describes it for its Boeing 787 product. Service was excellent and attentive. Food options superior to anything I have experienced and made the flight memorable. Dimming and reopening of the blinds took some getting used to because of the delay but it all worked well. The entertainment system seems to have some glitches. Pausing or quitting a movie, for instance, seemed impossible to do. Navigating the flight map didn't seem to work. I couldn't seem to purchase Wifi connectivity on my iPhone or iPad. The lie flat seat was very comfortable - more so somehow than the identical version in the 777. I didn't need the separate memory foam futon. Overall an excellent experience with JAL. I would opt for them next time I am flying this route.
Aircraft | Boeing 787 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | NRT to HEL |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"First and last time"
Jon Hyams (Thailand)
Japan Airlines from Bangkok to Narita okay in new Boeing 787. Service very good but food menu quite limited and wine selection not nearly as good as others, with a definite slant towards the sweeter palate. Nar-CTS leg and CTS to Haneda leg very disappointing. Pay for business class but without the benefits on domestic legs it seems. No food served on board which is the norm I am told and no access to the Sakura lounge. Ground staff at Haneda buyer beware. First and last time for this traveller I am afraid.
Aircraft | Boeing 787-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | BKK to CTS via NRT |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"good airline to travel"
E Sui (Canada)
Vancouver to Tokyo, Japan and a good airline to travel with. I have traveled to Tokyo and Taiwan many times with Japan Airlines, and the food is very good in my opinion. The inflight entertainment could have more games, or some other service but in general it is very nice.
Aircraft | Boeing 787 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | YVR to NRT |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"would gladly fly JAL again"
Vincent Vanderbent (United States)
San Francisco to Haneda with Japan Airlines. After reading other reviews that meal service would be limited on this flight because of the 00:45 departure time, I was pleased to see that a full meal service was provided after all. Departure was on time, cabin was pretty full. I had an aisle seat in the middle section. This provides for least privacy in the business class seats it seems. Crew was attentive and friendly. The flatbed seat was pretty decent. I did not use the separate "memory foam" futon. Temperature in the cabin was pretty much room temperature, not too cold and not too warm either. Inflight entertainment system worked but seemed unfinished. It was difficult if not impossible to pause a movie, for instance and the flight map didn't seem to provide any control. I couldn't get the Wifi to work (by logging in to their system and paying for access) on my iPhone. The food options were all excellent and for this reason, combined with the excellent service, I would gladly fly JAL again on this route.
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | SFO to HND |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"FA's were excellent"
2 reviews T Chia (Australia)
Tokyo Narita to Vancouver with Japan Airlines, and very nice food served. FA's were excellent with a genuine smile and service. There's a happy coat for inflight use. Seat is angled flat but not horizontal. Flight was delayed by one hour but worked to my advantage as my connecting flight was late. Plane flew over Chiba, nice view at night. Landing into YVR – nice view of islands.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | NRT to YVR |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |