Japan Airlines

✅ Verified Review | A good flight as I was 'semi-upgraded', a practice new to me as I am installed in a Business seat while served an Economy meal. A clever idea of JAL: the EY cabin was full and they opened the second half of Business cabin for upgrading while not offering Business service. My ticket was a CX redemption and I got the good treatment as a Sapphire member. The seat is of course comfortable and the new aircraft is great. The EY meal is also great, having Japanese style beef rice for breakfast on a 8am flight. Service attitude was good though JAL staff do not really speak English (worse than their Chinese airline counterpart). On time arrival. Have not flown JAL for a long time and this flight makes me a return customer in future. Also my first flight on a 787-8, a truly 'Dream Liner'. Will return.

Sydney to Narita with Japan Airlines for the first time and was super impressed at the seat pitch and width. JAL thankfully haven't sold out and kept the 3-3-3 seating on international configured aircraft and boy do you notice it. The cabin crew on both flights were fantastic, very efficient, friendly and attentive without being overbearing. The IFE system worked very well but perhaps a little limited in choice. Food was good but was noticeably better on the return sector with crisp fresh salads and tasty main meals, we also had the choice of Yoshinoya beef noodle that was served up in a smart box. The cabin was very modern and fresh and kept impeccably clean as we're the toilets . On time performance was excellent on both flights. We would definitely fly JAL again.

✅ Verified Review | Flew Haneda to Sapporo CTS. Poor check-in staff who did not speak English. Very new passenger terminal with extremely efficient services at Haneda Domestic Terminal. Very spacious seats on JL. Only drinks was served during flight, the norm for all domestic flights in Japan. Small terminal at Sapporo CTS which resulted in crowded baggage reclaim areas. Slow baggage reclaim by Japanese standards, but still got my bags within 25 minutes of getting off the plane.

✅ Verified Review | Flew Japan Airlines from Hakodate HKD to Osaka Itami ITM. Small yet organised airport at Hakodate, with efficient check-in staff who speaks English. Friendly cabin crew and captain, who made special announcements about various landscape viewpoints during the flight, complimented by cabin crews handing out leaflets about famous local produces of areas that our plane flew above. Only drinks was served, without meals. Very efficient baggage services at Itami.

✅ Verified Review | I flew from Osaka to Sapporo with JAL, the staff fluent in English and understandable. Everything perfect except free Wi-FI on board that never worked. JAL was extremely user-minded and friendly. A pleasant surprise.

✅ Verified Review | Red-eye flight from Hanoi to Narita. Boarding was very efficient and the aircraft was ready for departure within 15 minutes. After take off, drinks service commenced and the cabin light was dimmed. Two hours before landing, breakfast service started. Unlike the previous inbound flight, I felt that the service this time was rushed and disorganized. There was no option for breakfast and the food this time is of a much lower standard compared to the inbound flight.

✅ Verified Review | Takamatsu to Tokyo Haneda. The flight was the last flight of the evening on August 11, the start of the summer (obon) holiday season in Japan. Unfortunately the flight was delayed by over an hour but the ground staff was very apologetic and helpful. The cabin crew looked very worried that people would be angry as the announcement was made in the terminal but they were very courteous during the flight and did their best to keep us happy for the flight to Tokyo. I couldn't fully understand the announcement (in Japanese) of the delay at the gate so I asked the ground staff to confirm my thoughts. They apologized many times for the delay as well as for speaking too fast for me to understand everything they said during the official announcement. I did understand them for the most part but needed to confirm the information. The ground staff was very courteous and helpful. Great service for a stressful time by the ground crew and cabin crew.

✅ Verified Review | Tokyo Narita to Hanoi. Boarding was orderly and efficient. Due to air traffic congestion in Narita, we departed late.However, we managed to land on time. The crew were polite and efficient. The seat was really comfortable and the IFE were really great. Food was really tasty too. However, the aircraft was a little warm throughout the flight. Overall, a great flight with Japan Airlines.

✅ Verified Review | Overall the flight with Japan Airlines from Hong Kong to Tokyo Narita was pleasant and comfortable. The aircraft is a newly-bought Boeing 787-8. I was assigned the last row so could recline the seat anytime during the flight. The in-flight entertainment system was worth giving a thumbs-up. The movies were up to date and it ran smoothly. The flight attendants were all professional. They kept walking around, providing assistance as well as giving quick responses to passengers' needs. During the meal service, they were excellent in switching their channels when asking passengers' preferences.

✅ Verified Review | Delhi to Tokyo. Good seat and inflight entertainment, I could sleep well and enjoyed movies and music very much. Bad was the meal - Prawns for dinner was very salty. Though it takes about 10-11 hours from Delhi to Tokyo, JAL gives downgraded meal service compared with flight to America, Europe and Australia.