✅ Verified Review
| Tokyo Narita to Sydney. My first issue arose when attempting to check-in online within the prescribed period. The JAL system would not allow me to complete check-in, advising I had to contact my travel agent. This was bizarre, as my ticket was purchased from JAL direct! At Narita Airport I was directed to the Premium Economy check-in. When I presented myself at the counter to which I was directed, the staff told me they were closed, and took me to another counter which was also closed! Staff subsequently turned up and completed my check-in, however, the check-in process was disorganised. Flight departed on schedule. Food quality was of a poor standard. I had expected better from JAL when departing from their home base. I had also expected to find some typical Japanese dishes on the menu, but they were absent. Flight was not comfortable, as the crew had the climate turned up and it was way too hot and made it too uncomfortable to sleep. Most passengers in PE were visibily hot, as people removed all but necessary clothing and didn't use the aircraft blankets - requests for reduction in cabin temperature were ignored. Initially I presumed that to acclimatise us to the colder weather in Sydney they would reduce cabin temperature as we approached Sydney, the ambient temperature in Sydney being 6C. However, this was not the case. I was still sweating when I left the terminal and went into the open air. Flight arrived on schedule, however, disembarkation was very slow to be implemented and seemed disorganised. I understand that First and Business Class have priority, however, there was a long delay to allow others to disembark after all the First and Business class passengers had long since disappeared into the terminal. Overall, not a pleasant experience on this flight with JAL. On the basis of this flight, I could not recommend JAL to others.