✅ Trip Verified
| JAL didn't disappoint for the most part. The check-in at Haneda was fast and accommodating. I say accommodating because they checked my luggage all the way through to my final destination on American Airlines connecting flight, despite the fact that these were two separate tickets. It seems a small thing, but it was major for me as JFK is a nightmare to connect through. On top of that, the agent gave me my boarding pass for the American flight! Onboard both directions the seats were wide and comfortable. I'm very large and I didn't feel particularly cramped or hindered even when in full recline. The seat cushions themselves are a bit thin, but they do have the extra air weave pads to help with this. Looking around the cabin, you can't help but feel it needs a refresher, but it is perfectly comfortable. The service onboard was kind and fast! They have an onboard order as you like service after the main meal and the food comes to you incredibly fast. The handset ordering function for this food was broken/unavailable both directions, but the response time of the FA was speedy. The food was good and you will not starve. However, if you are particular about your diet in any way, you may wish to order special meals. The western and the Japanese meals one way both featured beef which I don't eat. With the large a la carte menu it is easy enough to work around, but I found the set menus of the first meals to be really limited. AVOD was adequate and better than I remembered. Luggage delivery on the return from JFK was very slow, even for priority service. I'll probably fly them again, especially on the Haneda flights internationally.