✅ Trip Verified
| This was my first time traveling with Japan Airlines and I could not have been more happier. I made sure to arrive early to check in as me & my partner could not find any seats together. Upon talking to the check in staff they were able to give us a free upgrade to premium economy in order to compensate not being able to have me and my partner seated together on our booked economy fare. I was so shocked by the kindness and sincere empathy the check in staff had in regards to my situation. It was definitely an amazing start to the trip. Apart from being upgraded, JAL's amazing service continued to shine through its efficient ground staff, seat product and service on board. My first encounter with Japanese efficiency transpired with JAL's extremely fast and efficient boarding process. I was one of the first to board and it felt like 5 minutes after I sat down we were already on pushback, boarding literally took about 10 minutes which was amazing for a full flight. Boarding being done quickly meant we had a prompt ahead of schedule departure which was fantastic knowing how busy Sydney Airport can get traffic wise during the morning rush. Staff were very welcoming and friendly. Also, the cabin seemed extremely clean. The toilets were clean and hygienic. During meal service, staff were generous with the food & beverage offerings. Food is never an aspect of air travel I like, however, Japan Airlines offers a range of food options throughout the flight and you can pick up or ask for fresh food like instant noodles, chips, biscuits and chocolate. I couldn’t stomach the lunch service, however the instant noodles were a life saver. There was also regular hot towels distributed through the flight which made it a nice touch. One interesting observation I made was the lack of odour in the cabin. You know that strong aroma you get during the food service in which kind of makes you want to gag (well... at least for me)? Or when the cabin crew usually run drinks service and the whole cabin gets infused with the horrible bitterness of bad coffee? Well there was none of that here, It was very pleasant. I found JAL's IFE to be one of the most responsive I have experienced. The flight map is so interactive and explorable. You can zoom in and out of the map and get detailed views of your flight path. The entertainment selection was also excellent and there are movies in over 20 languages! Being onboard the Boeing 787 also meant the windows are big and the electronic tint provides a calming ambiance to the cabin. This is matched with the soft warm white lighting which was turned on after lunch so people could relax. And later on the flight when the lights were turned off a gentle purple illuminated the ceiling. Overall, Japan Airlines proved to be one of the best carriers I have ever chosen to fly with. From the moment of check in to disembarkation, Japan Airlines truly lived up to my expectations of being a 5 star Skytrax airline.