✅ Verified Review
| Shanghai to San Diego via Tokyo. Everything you read ranks Japan Airlines at the top, so I decided to try them as the last leg of a OneWorld round the world trip. Also, I could fly into my hometown of San Diego rather than the usual grind of landing in LA and driving south. From the start, I had high expectations that were never quite met. The flight from Shanghai to Tokyo was short and unmemorable which is interesting, because I always enjoy the Shanghai to Tokyo flight on ANA. I had higher hopes for the Tokyo - San Diego flight based not the least on the airframe, the B787 Dreamliner. This is my favorite plane. I typically try to exclusively fly this if possible due to the reduce noise, lower pressurization and, typically, newer configured cabins. For JAL, the latter was a huge let down. Not that the cabin was old. It was very new, but the seats were the reclining type, not the lay-flat and in today's business class, that is simply not competitive for a 12 hour flight. Outside of the seat's limited recline, the overall pod was comfortable with storage in all the right places. The entertainment system was also very good. Overall, it was a comfortable seating area, but with no lay-flat, when it was time to sleep, JAL failed. While I was awake, though, the service was excellent. The attendants were attentive and professional and were always around to help. The food was very good, as well. I can see why JAL is rated well as an airline, but the absence of lay-flat seats will put them out of the running for me as a carrier. It is too bad, as I frequently fly to China from San Diego and JAL would be hugely convenient.