Island Air

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
2/10
No Skytrax Rating
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1/10

Island Air customer review

Review by (United States) 26th May 2014

Delays delays. We were supposed to go from Maui to Kauai and be a 2 hr trip. It took 6 hours instead with us waiting in the airport for 4 hours. The people next to us had been waiting for 8 hours and got delayed another two as I started writing the review . Everyone has delays. Stay away from Island Air!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Island Air customer review

Review by (United States) 26th May 2014

Delays delays. We were supposed to go from Maui to Kauai and be a 2 hr trip. It took 6 hours instead with us waiting in the airport for 4 hours. The people next to us had been waiting for 8 hours and got delayed another two as I started writing the review . Everyone has delays. Stay away from Island Air!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Island Air customer review

Review by (Australia) 19th April 2014

After so many negative comments I believe a positive is in order. Honolulu to Lanai check in a breeze courteous and friendly we paid $17 per bag but now only $15. Flight basically on time aircraft ATR quite comfortable after all flight is only 24 minutes. 2 Flight attendants very friendly juice and water offered. Bags delivered promptly. Will fly them back to HNL and will only post if flight is any less enjoyable.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

Island Air customer review

Review by (Australia) 19th April 2014

After so many negative comments I believe a positive is in order. Honolulu to Lanai check in a breeze courteous and friendly we paid $17 per bag but now only $15. Flight basically on time aircraft ATR quite comfortable after all flight is only 24 minutes. 2 Flight attendants very friendly juice and water offered. Bags delivered promptly. Will fly them back to HNL and will only post if flight is any less enjoyable.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
na

Island Air customer review

Review by (United States) 17th February 2014

We had reservations on Island Air from Kauai to Honolulu. We would have had 2.5 hours to catch our connecting flight from Honolulu to Spokane on Allegiant. Island Air cancelled the flight due to weather. The next flight an hour later was cancelled due to mechanical issues. They had no other flights that would get us to our connecting flight on time. Island Air could not re-schedule our flight on another airline until they could confirm Allegiant's take off time. Allegiant only flies out of Honolulu once a week so if you miss the flight you're out of luck. They were putting people on Hawaiian Airlines so they could meet connecting flights but couldn't figure out how to do if for us. They told us we were not priority! We spent 15 hours in the Kauai airport before getting a flight back to Spokane (on Alaska). We will never fly Island Air again.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Island Air customer review

Review by (United States) 17th February 2014

We had reservations on Island Air from Kauai to Honolulu. We would have had 2.5 hours to catch our connecting flight from Honolulu to Spokane on Allegiant. Island Air cancelled the flight due to weather. The next flight an hour later was cancelled due to mechanical issues. They had no other flights that would get us to our connecting flight on time. Island Air could not re-schedule our flight on another airline until they could confirm Allegiant's take off time. Allegiant only flies out of Honolulu once a week so if you miss the flight you're out of luck. They were putting people on Hawaiian Airlines so they could meet connecting flights but couldn't figure out how to do if for us. They told us we were not priority! We spent 15 hours in the Kauai airport before getting a flight back to Spokane (on Alaska). We will never fly Island Air again.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Island Air customer review

Review by (Hong Kong) 4th February 2014

We are at Kahului airport on Maui and have just been told that a runway in Honolulu has been closed and that our 11.19am flight has been cancelled. And so they have merged our flight with the 12.59pm flight which is now delayed to 1.10pm. That's a 2 hour delay on a 45 min flight. They then said that it was due to a 6 lane highway closure in Honolulu which has led to their crew missing the flight to Kahului. So far we have established that the only flight to Kahului prior to our 11.19am departure has arrived it left Honolulu on time. And Hawaiian airlines have confirmed that they have had no delays due to a runway closure. I recommend that you don't book Island Air for any journey in the Hawaiian islands.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Island Air customer review

Review by (Hong Kong) 4th February 2014

We are at Kahului airport on Maui and have just been told that a runway in Honolulu has been closed and that our 11.19am flight has been cancelled. And so they have merged our flight with the 12.59pm flight which is now delayed to 1.10pm. That's a 2 hour delay on a 45 min flight. They then said that it was due to a 6 lane highway closure in Honolulu which has led to their crew missing the flight to Kahului. So far we have established that the only flight to Kahului prior to our 11.19am departure has arrived it left Honolulu on time. And Hawaiian airlines have confirmed that they have had no delays due to a runway closure. I recommend that you don't book Island Air for any journey in the Hawaiian islands.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

Island Air customer review

Review by (Canada) 19th November 2013

This was the worst flying experience of our lives. We were lied to repeatedly by staff on both ends of our flight they blamed staff in the other location for our flight problems. They held us in the airport for 4 hours and promised repeatedly we would make our 2 connecting flights meanwhile many flights were going off the island and they held us without putting us on other flights. After telling us our connection would be held for us (11 passengers we making this connection) they rushed us off the plane to tell us our connection was leaving without us. We demanded they take us to the plane and they refused. After hours of deliberation they offered us flights in lieu that were clearly the lowest in value with large lay-overs and that got us home over a day later than we had planned to be home. The attendant assured us all mix-ups result in first class flights to our destination. We confirmed this with her twice. After staying in a hotel with $10 compensation voucher for our trouble we checked in to learn that the flights were lowest price economy. Again we were lied to. A manager told me he was not responsible for what his staff said to us and could not do anything about the mix-up on our flight class.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Island Air customer review

Review by (Canada) 19th November 2013

This was the worst flying experience of our lives. We were lied to repeatedly by staff on both ends of our flight they blamed staff in the other location for our flight problems. They held us in the airport for 4 hours and promised repeatedly we would make our 2 connecting flights meanwhile many flights were going off the island and they held us without putting us on other flights. After telling us our connection would be held for us (11 passengers we making this connection) they rushed us off the plane to tell us our connection was leaving without us. We demanded they take us to the plane and they refused. After hours of deliberation they offered us flights in lieu that were clearly the lowest in value with large lay-overs and that got us home over a day later than we had planned to be home. The attendant assured us all mix-ups result in first class flights to our destination. We confirmed this with her twice. After staying in a hotel with $10 compensation voucher for our trouble we checked in to learn that the flights were lowest price economy. Again we were lied to. A manager told me he was not responsible for what his staff said to us and could not do anything about the mix-up on our flight class.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1 to 10 of 44 Reviews