✅ Verified Review
| I was due to fly from Bonaire to Miami on 1/28 connecting in Curacao at 10:20am with Insel Air. I had purchased Tickets with a different airlines to take me much later from Miami to Denver. Late on the night of 1/27 the airline emailed me to say that my morning flight was cancelled for mechanical reasons and since they don't answer their phones nor does their website work, I had to report to the airport early on the morning of 1/28 to find out what their plan was for re-routing me. After numerous lines bouncing back and forth, since neither knew what was happening, they said to go ahead and take the flight to Curacao but then they would not be responsible for me getting to Miami from there. My other option was to spend the night in Bonaire and we would try again same schedule the next morning. After much negotiation between the airline and all my fellow passengers who were trying to get to Miami, they agreed to put us up in hotel that night, pay for our meals and we would try same thing in morning of 1/29. I re-booked my American connection with at $209 change fee and trusted all would be well in morning. Around 6pm on 1/28 I learned by email that the flight from Curacao to Miami time had changed to much later in the day, once again rendering my American connection on 1/29 useless and leaving me having to look for lodging in Miami once I arrived and another flight from Miami to Denver on my own. On the morning of 1/29 I reported to the airport early again to board my first leg. I had nearly checked in when once again they cancelled the 2nd leg from Curacao to Miami for mechanical reasons. At that point I had to get home. I booked a horrendously expensive ticket to get home with another airline and watched all the others who were trying to figure out what to do after this connection cancelled again scurrying around looking for help. My return trip from Bonaire tripled in cost due to this airline leaving me stranded for 2 days. To avoid a travel nightmare, don't book with this airlines.