✅ Verified Review
| Kingston to Santo Domingo via Curacao with Insel Air. A long and disturbing story, our scheduled flight was for around 10.00 yesterday morning but the flight was delayed until 10.30pm! We asked if we could go on the Copa Airlines flight at 3.30 pm via Panama but we were told that Insel had no arrangements with Copa and so the answer was no. We were then left stranded for more than 12 hours. When we returned to the airport at 8.00 the flight did not leave until almost midnight, delivering us in Curaçao 2 hours 45 mins later. Exhausted we left the plane and were directed by one of the ground staff to a lady who asked a couple of questions but continued to go about her business - after a while I asked her what was going on and could I please have the vouchers her colleague told us that she would give to us? Reluctantly she started to write out a set of vouchers out of which she gave us - I also asked her if I could have the third which was a taxi voucher to tke us to our hotel, this she refused to give us as she said she couldn't as she had to wait for other passengers. I told her that my wife was recovering from surgery and it was imperative that we got to our beds as soon as possible but she basically said it was "her way or the highway!" After about an hour we decided to take the cab ourselves and armed with our hotel voucher and our return taxi voucher we went looking for a cab - we found one but the problem was that for this 10 mins ride they wanted 50USD and didn't tke a credit card. We had no choice but to return to this lady, clearly we couldn't go back through customs and so a customs officer called her - she didn't come immediately but when she did she verbally abused my wife and I suggesting she was doing us some sort of favor This abuse took the form of speaking Flemish and continued all the way up to the cab stand sounding off to anyone who would listen. We entered the cab and for a full 5 minutes she continued this abuse with our cab driver as she reluctantly wrote out our voucher. We left that airport in the cab nearly an hour and a half after landing at 3.00 in the morning, only to be taken to a hotel that was closed? This story goes on and on but we didn't get to a bed until after 5am. This member of staff was a disgrace and a complete opposite to another lady who eventually arranged our hotel room. To sum up if Insel Air is employing staff such as the one we encountered, this sends a clear message that the airline does not care for its stranded passengers!