IndiGo

✅ Trip Verified | Our initial flight which was supposed to be a direct flight from Mumbai to Kolkata was cancelled and so as an alternative the airline offered various alternatives, one of which was via HYD which we took. The airline claimed that the flight was cancelled due to Covid restrictions but is clear that the flight was cancelled due to lack of good loads and so instead of the usual travel time of 2.5 hours the total flight duration was almost 6 hours which could have been better. At least during the online check-in the airline didn't charge us for paying extra for the seat selection which was a slight relief. Both the flight segments themselves were quite okay and departed well on time even though some of the conduct of the passengers was questionable like not wearing the face shield / hazmat suit for the middle row seats even despite the crew reminding the passengers to wear it numerous times. Nowadays when flying low cost carriers, it seems like a bus journey with wings where the airlines try to get as many passengers stuffed inside the aircraft as much as possible. If you are a passenger who likes to travel in a bit of exclusivity and luxury without feeling claustrophobic about the number of people surrounding you, you are better off travelling on other airlines. But if however, you prefer getting from point A to point B with slightly cheaper fares, then IndiGo does the job very well.

✅ Trip Verified | Extremely dissatisfied with the Customer Service Relations team. Due to unforeseen and unavoidable circumstance, my flight from Mumbai to London Heathrow was cancelled and hence I wanted to cancel my flight from Tuticorin to Mumbai. I had requested via email to honour and waive the cancellation charges but to no avail. It would have been a gesture of goodwill to waive the charges at least a certain amount and not half the ticket price.

✅ Trip Verified | Chennai to Visakhapatnam. Very good experience. Fantastic customer care. The piloting is awesome. Smooth take off and landings. International levels. Very good and courteous behavior of crew.

Not Verified | I am extremely satisfied with Indigo's service. I was visiting my daughter in USA and had a transit in Delhi via Agartala. I was extremely nervous as I am a senior citizen and my previous booking with Vistara for the same destination was suddenly cancelled. Indigo was extremely courteous and helped me every step of the way. Not only did the staff help in Agartala, Kolkata and Delhi but a young gentleman from their airline stayed and helped me out in Delhi when my flight to USA was delayed. I am forever grateful to this gentleman to provide such service during this pandemic situation.

✅ Trip Verified | I would like to thank Indigo staffs for their dedication and willingness to help in critical situations. Especially ground staff Aishwarya at Kannur airport who has helped me to get my laptop from my brother to me even after my boarding, at the very last moment to start the journey. That was very tense moments for me as I felt no point in traveling to Hyderabad if I can't bring my laptop with me to finish some important jobs. Thank you very much all the staffs who helped me in that situation. I am proud to be a frequent flyer in Indigo.

✅ Trip Verified | Kolkata to Bengaluru with Indigo. The whole process from booking through to de-boarding was done flawlessly and efficiently. During the pandemic, the airline made sure that everything was safe without compromising on quality. And even though the fares were higher than average, this was a trip that was needed to be made and the crew and airline did really well. There was sufficient information regarding the destination regulations for each state which was of tremendous help. The crew enforced the safety regulations well and the staff were polite throughout: from bag drop till de-boarding. Thank you for the flight.

Not Verified | Delhi to Goa. Had read some negative reviews so was slightly apprehensive. I shouldn’t have worried this was an excellent airline for a low cost carrier. Everything was exceptional from check in to boarding. The crew were so immaculately groomed and the cabin service was excellent. Nothing was too much trouble. They worked hard to ensure that the cabin was as tidy as possible to enable a quick turn round for the return flight. Maybe other low cost carriers should have a look at Indigo to see how it’s done!!

✅ Trip Verified | I booked my vacation tickets for my family from Abu Dhabi to Calicut unfortunately due to Covid-19 I cancelled my traveling but did not get a full refund. It was disappointed that l lost 75% of my cash. It was refundable ticket but I don't know why they are utilizing this situation. It's not acceptable. It's very poor service.

✅ Trip Verified | Bengaluru to Mumbai. Due to the corona virus outbreak there was hardly any passengers travelling on this flight. So check in was a breeze. The check in agents were quite helpful and they had a bottle of hand sanitizers on their desks which was well appreciated. The boarding commenced well before the scheduled time of departure and it was clear that travel was at a minimum as the flight was quite empty The crew were polite enough and even though I slept for most part of the flight, the departure and arrival was well before time. Baggage retrieval was a breeze as there were hardly any passengers and this was a very uneventful flight. Fortunately the flight was not cancelled as there were numerous flights which got called off due to the pandemic. So thank you for a safe flight.

✅ Trip Verified | Mangalore to Mumbai. The Indigo staff at Mangalore was very cooperative. She helped to adjust all 3 family members for nearby seats. Cabin staff were alert and attentive. Good service.