"Indigo must be proud both of you"
Washim Akhter (United Arab Emirates)
Not Verified | I was late for boarding to Delhi from Gorakhpur airport. I reached at 15:10, my flight was at 15:40. The staff said, I am late, they were not allowing me to board. But with the support of two employees of Indigo Airlines Ruksar and Satendra are really nice people. They understand the situation. The two have been very helpful to me. She insisted on it and gave me my boarding pass. Thanks, Indigo must be proud both of you two.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Gorakhpur to Delhi |
Date Flown | September 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"substandard quality of service"
Irfan Ismail (Qatar)
Not Verified | Rude staff, substandard quality of service and they will loot your money over excess baggage weight and other surprise fees not warned to the customer beforehand on their website. Their website for example provides the fee for pre booked additional baggage weight but does not mention the fee if excess baggage is found during boarding.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Doha to Kannur |
Date Flown | September 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the seat selection was free"
76 reviews V Sharun (India)
✅ Trip Verified | When doing the online web check in, I was pleased to note that since I had booked using a corporate fare, the seat selection was free and also I was entitled to 1 complementary snack onboard the flight. The baggage drop process was smooth although due to huge queues at Bangalore airport, the IndiGo staff quickly collected all the bags from the pax in a separate queue which allowed quick deposit of the bags. Boarding started on time and I learnt that for the complementary snack, there was a choice of upma / poha for veg items and chicken noodles for the non veg items along with the choice of a beverage (hot / cold). The sandwiches could not be availed as part of a CPML booking as I found out but the quantity of the items was on a generous side which was appreciated. The flight landed also on time at Kolkata, however the baggage took some time before coming. In the end, I got more for what I paid for including free seat selection and a complementary meal, and got safely to my destination on time. Cannot ask for anything more.
Aircraft | A320 Neo |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bengaluru to Kolkata |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"one of the top LCCs in Asia"
76 reviews H Sharvun (India)
✅ Trip Verified | At Mumbai airport, during check in, the staff took care to verify the negative RT PCR reports of all the passengers travelling to Karnataka which was appreciated even though the seat selection during online check in was not free unlike the previous time when I flew which was a surprise. Boarding started well ahead of schedule and it seems that Indigo is deploying with high capacity Airbus A321 Neo aircraft on high density routes to get as much passengers and load as possible. The crew was welcoming and wished everyone during boarding and deboarding which was much appreciated as these small things do matter. The luggage could have perhaps come a bit earlier than expected but apart from that there is nothing much that one can fault IndiGo on because everything was perfect: the fare, the on time arrival, the crews attitude. It has rightly achieved it's status as one of the top LCCs in Asia.
Aircraft | A321 Neo |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Mumbai to Bengaluru |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"counters had been closed at 7:30"
Aamli Agarwal (India)
✅ Trip Verified | I had a morning flight of 8:30 am from Ahmedabad to Lucknow. I reached the airport at 7:25 am and was standing in the IndiGo line for check-in. Around 7:32 am, the IndiGo lady asked where I was going and other few passengers as well. When we informed her that it was Lucknow, the lady removed us from the line informing us that the counters had been closed at 7:30. She was very stubborn and was not ready to listen or even guide us on what to do next. The next 20 min just flew by running from indigo counter to counter. The lady on the reservation counter didn't even inform me of the fact that if a customer missed their flight and books it via their counter the fee charged is Rps 1800 and the PNR given is the same. A customer doesn't need to restart their booking again. Luckily my husband guided me on this procedure to which the lady confirmed.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ahmedabad to Lucknow via Delhi |
Date Flown | July 2021 |
Value For Money | 12345 |
Recommended | no |
"the seat selection was free"
76 reviews V Sharun (India)
✅ Trip Verified | I was pleased to note that during the online check in for this flight, the seat selection was free because in previous experiences of flying with IndiGo, they usually charge a fee of around Rs 150 for selecting a seat. The baggage drop was a smooth process and departure was on time. The crew took steps to check for negative RT-PCR reports or proof of fully vaccinated during the time of boarding which was appreciated. Arrival was on time and IndiGo did the job of transporting from point A to B in a fairly reasonable price for a 1 hour 40 minute flight.
Aircraft | A321 Neo |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bengaluru to Mumbai |
Date Flown | July 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Thank you IndiGo"
Ashish Khokar (India)
✅ Trip Verified | Yesterday (11 july) I brought my 90 year old mother back and from entry to exit, each member of IndiGo staff provided exemplary care. From wheelchair to security to plane they took genuine care. The surprise started by Sujata politely asking if we would like front row seats, which I had wanted but while booking couldn't get. That gave us comfort in 2 hours flight and Sujata accompanied us through security, which often can be cumbersome. Other staff too helped selflessly. Cabin crew was kind. Covid protocols are followed to a T by IndiGo. In Bengaluru on arrival Keertana helped and escorted all through till exit. It made travel with a near blind, wheelchair bound mother very doable. Thank you IndiGo. Way to go!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vadodara to Bengaluru |
Date Flown | July 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"obscene cancellation/change fees"
T Patusa (United States)
✅ Trip Verified | I have not flown on this flight yet. It's a future reservation that I have with them, and need to cancel because my onward/return journey between Mumbai and Seychelles that was part of the overall travel itinerary was cancelled due to Covid restrictions in Seychelles for passengers from India. So I need to cancel these IndiGo flights, as I have no need to travel to Mumbai and back now. When I call the customer service line to cancel, I get the following: They mention flight fees and changes on their website but fail to mention that they charge these per passenger per flight/sector when you need make changes or cancellations to your reservation. For a $180 round trip flight booked for my wife and I from Tirupati to Mumbai and back, they were saying I will get a refund of $28 even though I'm canceling almost 2 months in advance. Based on their USD cancellation fee of $45 that should be charged for cancellations made 4+ days before departure, I should receive a $135 refund. Or if they were strictly following this fee applied per person per flight, then that would be $45 per person per way, i.e. $45x4=$180 so I should not receive any refund. But they make an arbitrary calculation that I get $28 refund. They pretend to be a low-cost carrier that's friendly to the middle class in India, but actually charge obscene cancellation/change fees.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tirupati to Mumbai |
Date Flown | June 2021 |
Value For Money | 12345 |
Recommended | no |
"They should inform earlier"
Khyati Sethia (India)
Not Verified | Cancelled Flight and informed just one day before. My RT-PCR report and money got wasted. I was also able to do web-check in but they cancelled the flight after that. They should inform earlier.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Coimbatore to Jaipur via Hyderabad |
Date Flown | May 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"provided with a covid-19 safety kit"
2 reviews S Venkatesh (India)
Not Verified | Recently I flew on Indigo on Economy class from Coimbatore International airport in India to India's capital city's New Delhi Indira Gandhi INTL airport. This is my second flight after the pandemic lock down, things have changed a lot after the pandemic. The online check-in and selection of seats which is chargeable has been made mandatory, my flight was a bit behind the schedule departure time. As a low cost airline there is no In-flight Entertainment and food have to be pre-booked online and you also have the option to buy onboard with limited selection. All the passengers seated in the aisle and window seats were provided with a covid-19 safety kit that had a face shield, a face mask and some sanitizers, the passenger who were about to be seated in the middle seats were provided with PPE kits. As I had pre-booked the in-flight meal, I had to select from the list of available options and I had opted for a prepacked bottle of fruit juice and a bowl of prepacked readily made south Indian food. The food was above average even though it was a prepacked one.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Coimbatore to New Delhi |
Date Flown | April 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |