IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 494 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"all seats shown as occupied"

(India)

Not Verified | I was travelling with my infant and wife, so tried to do web check-in so that we can get seats together, however all seats shown as occupied. So I reached the airport 2.5 hr prior to get seats together. I waited 15 min in queue then requested same to counter. She sent me to a different counter then again waited for 15min in a queue, then finally she said, we couldn't do it, so we were given 28A which having a baby seat also, you keep your baby in the baby seat and request co passenger for interchange. We couldn't find baby seat there, same thing asked to airhostess, she replied, there is no baby seat. They didn't even gave the baby belt, which is mandatory. Airline not for babies.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuwahati to Banglore
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"don't expect any support"

(United Kingdom)

Trip Verified | I originally intended to give IndiGo a good revues, as I've been travelling India for 2 months and their service was fine for the most part. However, in the last week the airline has had 2 major mishaps which have completely unravelled my travels and I felt compelled to warn other travellers. Firstly, they didn't inform travellers that Nepal requires an exit PCR test in order to leave the country. Of course, you could argue that it's up to the traveller to check requirements but all the all focus is always on entry requirements for the destination country. I've travelled throughout covid and Nepal was the first country I went to requiring an exit test. Any other airline would have sent an email letting their customers know, but not IndiGo. As a result, there was chaos at the airport and I missed my flight, along with 10 others. I flew the next day Kathmandu to Chennai (after paying 10000 rupees fare difference) with a short layover in Delhi. I was assured by IndiGo staff at check in that my bag would go straight through to Chennai, and they put Chennai as the final destination on the baggage ticket, so there was no reason for me to go to baggage collection in Delhi. Upon arrival in Chennai at 1am after a delayed departure, I was told my bag hadn't arrived because I was supposed to have cleared customs at Delhi Airport. It's now been 3 days, my bag is still in Delhi and IndiGo have no idea what's going on. They don't even know the right number to call at Delhi Airport to get an update. At the end of the day, fly IndiGo if you want a cheap flight and can count on things going according to plan, but don't expect any support if there are any disruptions as they don't appear to have the customer's best interests at heart.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Delhi via Chennai
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"This is unorganised!"

(Australia)

Trip Verified | Only 15 kilograms check in luggage! Charge extra for everything, demanding 200 rupees for not checking online although the link didn't work. Demanded extra for an extra couple of kilos. Not assigning empty seats for customers, rather than cramping them together and leave empty seats at the back empty, just because they didn't pay for these seats! This is unorganised! No food on the plane, Air India was exactly the opposite of this, nice seat, 25 kilos of luggage, which is more than enough, ultra smooth check-in and offered a sandwich and a drink on just 1 hour flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBengaluru to Bhopal
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Overall an uneventful flight"

(India)

Not Verified | I took the flight to Kolkata on IndiGo. The web check in was done smoothly and it must be noted that the seats at the rear are cheaper as compared to those in the front which is strange as they are the same seats. The baggage drop was done quickly and efficiently at BLR airport. And boarding started well on time. The crew were welcoming during boarding which was good and the arrival and baggage collection was also Swift. Overall an uneventful flight which took me from point A to B without too much fuss.
AircraftA320 neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBengaluru to Kolkata
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Really cheap strategy"

(United Arab Emirates)

Not Verified | I booked a ticket on Indigo on 03 Jan 22 for 05 Jan 22 Cochin to Dubai at departure time 00.30 local time but after the booking I get an SMS stating the departure time on 05 Jan 22 is 13.00 local time which is a delay of almost 13 hours and do not serve my purpose for the day. Their website had a problem then why should I suffer for it, hence I requested a full refund for which they are not willing to give. I called them and after talking to their customer service for 01 hour or more, she would not give a full refund, neither solve the issue nor let me speak to her manager and wanted me to book for another date. From her I understood that the 04 Jan 22 flight was cancelled and they rescheduled the 05 Jan 22 flight, which I did not want due to the change in timing and fly with another airline as I have to reach on 05 Jan 22 early morning. These guys go by On Time departure and Arrival but none of that is true. So all of you be beware and customer service has a few lines which they repeat for every question and it really annoys you as this is not the right reply in English for a question asked. Pathetic situation to cheat you out of your money as when you cancel they get a free amount of INR 5,500/-. Disgrace to this company and the people who work for it and own it. Really cheap strategy.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCochin to Dubai
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"it's a good time to start checking the weight and size of cabin baggage"

(India)

Trip Verified | On the return flight from Indore, the check-in of the luggage was done very swiftly as we reached the airport well ahead of departure. The boarding also started well on time. One thing that was observed was the huge amount of cabin baggage and the size of that baggage was also very big and yet there were no checks related to the hand baggage performed by the airline staff because it seemed that a lot of luggage were exceeding the 7kg limit and also the dimensions. Perhaps time for the airline to start checking hand luggage? The crew instructed the passengers to keep their backpacks under the seats but during take-off it was observed that a lot of passengers were keeping the backpacks on their lap which was a gross safety violation and yet the crew did not enforce the safety policy properly. Being efficient and on time is important, but never at the cost of safety. The flight itself was uneventful with a upma / tea snack provided as part of the corporate fare and reached on time. I appreciate flying with the airline, but customer satisfaction should never come at the expense of safety norms as this would impact any evacuation procedures. Perhaps this is something that should be kept in mind. And also it's a good time to start checking the weight and size of cabin baggage taken on board the aircraft as well to avoid such incidents in the future. The rating is given based on the safety violation of not stowing away the cabin bags under the seat during takeoff but apart from that the flight and crew were really good.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndore to Bengaluru
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"could not have asked for anything better"

(India)

Trip Verified | We had to go Indore for a family function and on this particular flight, we had checked in online and as the fare booked was a corporate fare the seat selection was free. At Bangalore airport, there is a separate section where the passengers can just drop off their bags and the staff there ensure that the bags are checked in which seems to be a much faster process and this is something that other airlines can emulate in order to reduce the waiting time in queues. Also another point to note is that even though the kiosk machines were not working and were unable to print the boarding passes, one can use the mobile boarding pass on the mobile phones for security access. This is also something I experienced first hand and was very valuable. The boarding started on schedule and the flight itself was very comfortable and as the booking was a corporate booking, one is entitled to a single meal and a beverage. I selected the paneer masala rice as it was in the afternoon time. The food was pretty decent along with the tea. Staff service was prompt and polite. Arrival was 30 mins ahead of schedule which was appreciated and the crew was wearing a smile on their faces even while de-boarding and thanking the passengers. Overall could not have asked for anything better.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBengaluru to Indore
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"we are very disappointed with the airline"

(Bahrain)

Not Verified | To start with, we were travelling to Male, Maldives from Cochin using Indigo, we had booked our flight from Cochin to the Maldives and then onwards to Bahrain. The check in counter staff member reacted very differently to us trying to travel telling us we are supposed to book a return flight back to India from the Maldives as per ‘air bubble agreement’, since we didn’t have time to review the reasons mentioned by the airline, we had no choice but to book a return flight to India. This was not enough for the airline, they wanted a direct flight back. We again made our travel agent rebook, while we didn't cancel our flight to Bahrain, since we didn't trust the totally misinformed Indigo staff, we travelled, spent days in the Maldives and travelled to Bahrain without any hassles! We checked and rechecked with Male airport as well, no such rule was there! Wrong information besides being totally un cooperative towards customers, we are very disappointed with the airline, especially as I have never experienced this. We had asked to meet with the manager, instead of asking him to come to talk to us, we were sent to some counter where he was seated fidgeting with his phone, laid back and totally uncooperative. I am not a person who likes writing such reviews but such incidents are very very problematic. Hope Indigo take appropriate action.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKochi to Male
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flight had no meal supplies"

(India)

Trip Verified | This flight had no meal supplies and I had a meal booked with my ticket. I was offered cashews & almonds in place of a meal at 8 PM. The Air Hostess told me "There are more options available but today we don't have any." This happened when I was sitting in 6th row, I can only imagine what people in 16th or 60th row had. Why would you charge money for a meal & not provide it?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Bhubabneswar
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Keep up the good work"

(United Kingdom)

Trip Verified | Indigo staff Chirag at the Goa airport saved my day. I was late to board the Goa to Mumbai indigo flight due to a road accident on 2nd October 2021 flight 6E 259 @ 19.50 The boarding gate was closed and I had a connecting flight to London. The lady at the checkin desk was really helpful, she first refused but later checked with Chirag and than it was run run run - he guided me to the boarding gate. Made my London flight on time Can’t thank him the the check in desk staff enough. Saved me from panic attack. In the last 10 days I have travelled at least 5 times with the Indigo. Excellent service from checking to departure. And the best thing is it’s always on time. Keep up the good work
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGoa to Mumbai
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes