IndiGo

✅ Trip Verified | Horrible experience. There were huge crowds at the check in counters. We were standing for 35 minutes. Finally when we reached the counter there was some system issues which the counter staff was struggling to resolve. It took more than 10 minutes. Finally system was set right but told your check in time has gone and could not accept the bags. We had to reschedule the flights by paying 10k extra and we reached destination 7 hours late

✅ Trip Verified | This airline is worst than Ryanair. It's not disabled friendly. The bus that transports you to aircraft sits very high. The ramp is extremely steep and the airlines lacks a lot for the handicapped. The airline is low cost which is understandable, but not when it comes to the very basic of comfort. The cabin crew do their job, but don't expect them to be friendly or sympathize with the elderly or disabled.

Not Verified | I had a horrible experience with Indigo. My flight was from Goa to Kozhikode and had a 5 hour layover in Banglore. We landed in Banglore at 12:00 am and the flight to Kozhikode was not until 5:05 am boarding time. The boarding pass did not show the gate and the tv screens in the airport didnt show the gate until 5:00 am. We got to the gate at 5:15 and they said go to another counter quickly, from there they said quickly follow Indigo employee assuming he is trying to get us on the flight, instead he stamps the tickets and walk us out to the ticket counter. We waited an hour with 50-60 other people who missed their flight. When we got to the counter they said the next flight is not until tomorrow and its and additional 5000 rs for the tickets. Best thing to do is take a "luxury bus" to your location if you miss a flight in India. I would advice to never fly this airline, customer service is horrible also.

✅ Trip Verified | Flight delayed around 1.5 hrs and when enquired about reasons, ground staff answers very rude in Gate 8. Not a customer caring staff in a service industry that too in airlines. Culture of Indigo reflects in this kind of staff behavior.

✅ Trip Verified | Indigo was utterly careless in handing a sensitive item like infant / baby child restraint system (CRS) and caused damage even after we safely handed it to them at the gate. The bag is badly torn and the car seat inside scratched when we received it at the destination. The bag which holds the car seat was expensive too and was not a flimsy one which would have gotten easily torn unless it was handled badly. We use the bag for the car seat exclusively for checking the car seat while flying and have been in 6 flights so far without any issues. It is clear that the seat and bag were subjected to a lot of stress and abrasion and we will forever be doubting the structural integrity of the car seat which is worth over 75k INR due to Indigo's shoddy handling. We made Indigo aware of this issue after we got down and collected the item at VTZ. Without trying to understand the extent of the damage, Indigo's agent blindly offered 500 rupees. We did not accept since just the bag alone costs 10 times that amount. She also tried to push blame on us that the bag was not strong enough to handle air travel. It is appalling that Indigo thinks this is normal handling for a car seat in their business. We left the airport since we disagreed with her 500 rupees offer and did not know what else to do. Agent used our lack of knowledge and did not mention that the correct process is for us file a Property Irregularity Report (PIR) with her and use the PIR to later submit a claim to Indigo later. We later found out that leaving the airport without PIR means that we accepted everything was in good condition and cannot hold Indigo liable anymore. Indigo was careless with sensitive luggage items like a car seat and did not offer a fair resolution even after they were made aware.

✅ Trip Verified | I was travelling with my kid aged 3 year and 11 months. I asked for nearby seats while check in. But the lady at the security check in desk denied telling its peak season and not possible. Not at all adjustable.

✅ Trip Verified | A good experience. Its largest Indian airline and with best On time performance. Boarding was swift, aircraft was clean and fresh. It was a late night flight. Departed before time and reached Mumbai before time too. Cabin crew was courteous ,no IFE option, seats are just okay. Overall good experience

✅ Trip Verified | I wasn't happy at all. I am a foreigner and I booked the flight at least two months in advance. In these 2 months I received several unsolicited emails for buying extra services (like many airlines do). To days before my flight, when I was in India, I received an email informing that it was time to proceed with web check-in. I did so, but my web check-in failed with with message saying that I was I the "watch queue". I contacted the help desk, which was not very quick, but in the meanwhile I browsed the internet and found out that, since I booked my flight with an international credit card I needed to show the credit card at the check-in. Luckily enough, I brought the credit card with me (it was about to expire, and I have more than one credit card, so I really thought I could leave it at home) otherwise they would have denied boarding. I have no idea why they needed to check my credit card (they didn't explain), and no idea why they didn't send me any email telling me that I needed to show my credit card. Apart for that, it is a low cost, and it is worth what it costs.

✅ Trip Verified | Another good experience with Indigo, on time departure and arrival, clean fresh cabin, cheerful cabin staff, nothing much to complain with a LCC.

Not Verified | I want to take this opportunity to thank the Captain & cabin crew of 6E7475 CCU to IXR and all Indigo team. Last evening i have border 6E 7475 from CCU to IXR the flight was good till it reaches Ranchi before landing we faced gusty weather with heavy rains and winds the pilot was unable to land we touched down the air strip and again fly back then we fly back to CCU then around 11:20 pm the team decides to again reattempt the landing around 12:50 am in Ranchi but again we could not land due to poor visibility. We again fly back to Kolkata. They provided me a 4 star accommodation along with food and arrange a car for pick up and drop. They have also reschedule the flight for the next day. I want to thank the team.