Icelandair

We purchased Saga Business Class tickets (First Class) for one stop (Reykjavik Iceland KEF) with arrival at 12pm Munich time Dec 8 2013. However boarding of the flight in DC was delayed due to a "problem with the lavatory" although we were assured at the DC gate that we would make our Munich connection in KEF. This mechanical problem resulted in our plane arriving at KEF only a few minutes within our Munich flight departing KEF. As a result we were re-routed by Icelandair through Copenhagen which resulted in considerable inconvenience including an additional 4-5 hours of travel. My TV/Movie screen did not work on the return flight; the flight was in excess of six hours. We found the comfort and services offered by Icelandair to be quite adequate and would have flown Icelandair again pending satisfactory resolution of this outbound costly inconvenience. We will not fly this airline again.

I have travelled from Halifax Canada to Manchester UK and back twice - the first time (2011) I changed planes (both ways) in Iceland with just a short stopover in the middle of the night. It was a bit chilly and we had to go out onto the tarmac to get to the plane which I was surprised about but everything before that had gone very smoothly. I ate at the airport so I didn't need food for the journey. It is a very nice airport but as others have said there are not many places to sit except at the gates but they have a nice area in the centre with restaurants and shops. The seats in the plane were quite comfortable with plenty of leg room which I needed as I had a knee replacement and my leg does not bend very much anymore. The entertainment worked well - I took my own earphones as you have to buy them (as on most airlines). My only complaint is that last year (2013) I had to either stay over in Iceland for the night or take the plane to Toronto then on to Halifax they had stopped the layover so I stayed in Reykjavik. I hope they go back to the layover again UK to Can but even if they don't I would fly with them again this time via Toronto.

Flew Denver to Zurich. Accepted two stops because the price was good for business class but the seating made it a very bad value for the money. Very little seat back reclining not much space to the seat in front really just about the same as an economy plus seat on United. Also no foot support. The food was great but I don't really care about that - I just want some sleep which was impossible in these seats. The first leg flight was also 3 hours late due to a broken part which necessitated rebooking the successive two flights. Their plane their fault no compensation other than an apology.

IAD-LHR. SAGA class. Checked with Icelandair via e-mail if I could take 3x32 kg per person as other airlines flying this route allow. Got a reply saying I was correct and that I could take 3x32kg per person. I have just checked in with Icelandair at Dulles airport and told that unless I paid $262 for two bags they would not check us in. They insist that my allowance is only 2x32kg per person. I showed them my e-mail which clearly states that I was allowed 3 bags only to be told that the Icelandair representative had made a mistake. I am now in the Air France lounge shared with Icelandair. There is nowhere to sit with minimal refreshments. How they can call this a business lounge I don't know. The whole idea as others have said in flying Business Class. Is that it should be stress free. I wish that was the case. I am now dreading the flight itself.

Terrible experience from start to finish. We were delayed travelling to Iceland from New York by weather which is perfectly fine and expected due to the awful conditions but the service at Reykjavik airport was nothing short of shambolic. We missed our connecting flight because of the delay again which is fine and were put on a later flight to London then onto our final destination of Glasgow. They couldn't give us our baggage number at the service desk and were told we'd get it at the gate by staff there. Eventually got to the gate later that day only to be treated with no care whatsoever. Staff were rude unwilling to give us the baggage number and told us 4 different thing when 'checking up' on our baggage. There was no misunderstanding and we were told complete lies just to get us on the plane. We get to London to find out our bags didn't come with us after being told they were which confirmed they lied. Arrive eventually at Glasgow and didn't receive our baggage until Tuesday.

Business class ARN-KEF-NYC-KEF (stopover) - ARN. Poor business class experience. Check in very smooth luggage drop good. Most annoying was the outdated seating felt like flying business class in 1988. Seat hardly reclining head rest too short the head side rest had no resistance whatsoever on either side so head was just rolling freely. No leg support. Worst about this was when flying at night the seats are about as comfortable as economy seats due to lack of flap reclination and no leg support. Also dirty table top. The food was ok and service adequate but nothing special. The entertainment unit was old fashioned and unresponsive so always jumping back and forth 2 pages instead of one. Another annoying experience is the lounge in Reykjavik for stop over flights. It is before passport control and US gates. In the lounge no one tells you when to leave or how much of a queue there is for passports so I went when boarding started but was far too early at the gate just standing around. The other time I went later but there was enormous queues for passport control so I had to run afterwards to the gate. The whole purpose of business class is comfort but the lounge placement just adds to stress level. If you stop over twice in Reykjavik Icelandair business might be good but for stop over only not worth it. Choose a proper transatlantic airline instead.

Flew Anchorage - Oslo via Reykjavik last August. Small plane but good price and direct flight from Anchorage made it well worth it. Hoped to repeat this trip this year but am surprised to find that the prices are higher but surprisingly - all return trips have 2 stops - have to go to Seattle to get back to Anchorage. That defeats the purpose of the direct flights. Would I recommend Icelandair - would have said yes but now with no direct return flights and higher prices would say no.

I was traveling alone with my Autistic toddler and they went above and beyond to help me. My daughter needs a 5 point seatbelt so I had to bring her car seat onboard they took it in and fitted it to her seat and boarded us first gate checked her stroller helped me with our hand luggage gave us extra blankets and checked on us throughout the flight. The entertainment was great the screens are interactive touch screens. The movie selection was really good a lot of new releases. The food was good my daughter had a kids meal included with her ticket and I ordered food from a menu. Luggage allowance is very generous even in economy we were allowed two 40lbs bags each and the website has very clear and concise information on what the dimensions and rules were so I wasn't stressed out about getting it wrong and having to pay for extra luggage or anything like that. My favorite part was that our return flights from Denver to London cost over $1.000 less than any of the other airlines! It's not glamorous and might not meet some peoples luxurious requirements but for people like me finding this airline was a godsend! Their ground staff and flight crew are all wonderful.

FI455 13/12 LHR-KEF. FI454 16/12 KEF-LHR. Brilliant airline smooth check in great flight efficient staff and on time . Could give BA a run for the money any day . We could not fault it. Well done Icelandair we will travel with you again. Stress free and pleasurable.

Saga class LHR-KEF-IAD. 11 December arrived at Heathrow. Heavy fog lots of flights late or canceled. Our flight 5 hours late so we missed our connection to IAD. This is where flying with a decent airline comes into play. We had all the comforts of the star alliance lounge to pass the time. Nothing exceptional but food and drinks seats and Wifi. Although understandably crowded with all the other delays staff kept us informed. Apologies from Iceland staff for the inconvenience. They arranged overnight accommodation at their own hotel in Reykjavik. Arranged transport to from hotel and booked us on the next days flight. On board LHR-KE . Short flight B757 seats 2 by 2 very wide with reasonable 40" space from the seats in front. Food good noise cancelling headsets offered. Entertainment system not very good. No controls on seats to headset so have to play with the screen on the passengers seat in front. As mentioned by earlier reviewer be careful when you connect the headset if the volume was set high by the previous user you could hurt your ear drums. Flight crew all nice. Next day KEF-IAD Saga lounge excellent - so much food and drink comfortable seats friendly staff and Internet. Lounge close to US departure gates. On board B757 6hr flight. Again on board service food excellent. Entertainment system is a let down. I wanted to see the ending of a film I watched on the London flight. To fast forward its not easy took nearly 10 minutes to forward an 80min film. No music available. Even with the old aircraft not so good entertainment system I still feel I made the right decision flying Iceland and would highly recommend them.