Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 703 reviews
5/10
3 star Skytrax Rating
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5/10

Icelandair customer review

(United States)

I first flew on Icelandair when I came back to the US from Europe in 1964. At that time the plane was a 4 engine prop DC-6B. It was an adventure! The next time that I flew Icelandair was in 2001 to visit my kids in Sweden going to school. Flew from Minneapolis to Reykjavik to Stockholm. It was a great flight and the service was better than any that I had experienced (I am an extensive traveler in the US on business). Had wonderful hot meals and essentially an open bar. The 757 was immaculate and the service was too. Just got back from Europe this past week and what a difference. No more included food and drink but the service was just OK this time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Icelandair customer review

(United States)

Overnight to Sweden and back March 2014. Changing planes in Iceland makes for a shorter trip to Europe. The seats were very hard. No meals on an overnight flight was a shock. Iceland airport is fairly small so getting through customs and to the connecting flight was easy and quick. With SAS reducing flights Icelandair is a reasonable alternative. But bring your own sandwich and seat cushion.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Icelandair customer review

(United States)

JFK-KEF-JFK on February 27 and March 3rd. The first leg was on a 757-200 with narrow seats and bad legroom. In addition the aircraft was unbearably hot. Free movies Wi-Fi and food for purchase. FA's nice and attentive. The flight back to JFK was on a 757-300 and both the seats and the legroom were excellent for economy class. This flight was much more comfortable than the outbound leg.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Icelandair customer review

(United States)

It seemed like a good price for Business class YYZ-KEF-BOS. The seats are terribly uncomfortable and scarcely recline which is a huge negative on an overnight transatlantic flight. Couldn't see much of a difference between Saga (which we booked) and Premium Economy. Food service was nothing special and the movie selection was the most limited I've encountered in years. The biggest plus was the Saga club at KEF: nice assortment of fine pastries snacks and beverages and comfortable seating.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Icelandair customer review

(United Kingdom)

LHR-KEF-LGW first time with Icelandair and the positives outweigh the negatives. On the plus side both flights departed pretty much on schedule and the IFE for what is a relatively short flight is excellent with a great choice of films and a largish display for an economy seat. The crews were also welcoming and polite. The only real down sides are the incredibly uncomfortable seats and the lack of any complimentary refreshments - flying economy on FI means you pay for everything even water just like on a loco.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Icelandair customer review

(United States)

Jan 27 - JFK-KEF-LGW. Feb 4 - LGW-KEF-JFK. My first experience with Icelandair. Very impressed. Lovely caring cabin crew. Seating very comfortable nice large fluffy blanket with large pillow and on the US legs a bottle of mineral water. Transfer in KEF effortless both ways. The Pay as you Eat policy for food did not worry me as I always bring my own meal. Experienced a medical emergency half way into the KEF-JFK Flight my blood sugar levels fell dangerously low. The Cabin Crew were very attentive and caring and even radioed ahead for a wheelchair at JFK. Very impressed at the crew's professionalism.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Icelandair customer review

(Germany)

FI 521 FRA-KEF. Extreme crosswinds visual minimum's under 900ft and a very slippy runway (heavy snow) the captain did a great job of landing. During the flight everything was fine. Polite cabin crew good entertainment but I missed a meal on a 3.5hr flight up to Iceland. Please Icelandair change your business philosophy and invest in free meals just like other flagcarriers in Europe do.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Icelandair customer review

(United States)

I fly Icelandair to Europe and back two or three times a year mainly because they are always less expensive and I can spend a night or two in Iceland to get rid of jet lag and enjoy Reykjavik. My most recent trip was in Dec. and Jan. DEN-KEF-LON and back. I was upgraded to Saga class. Boarding always seems fast and very efficient compared to other airlines. Food is very good with a selection of both meat and fresh fish. The entertainment is ok with old and new movies and a great selection of music but the touch screen doesn't always work this can be annoying on an 8 hour flight. Changing planes in Iceland can seem hectic as the airport is small and many planes arrive and depart close to the same time but all the gates are no more than 5 minutes from each other. My main complaint about Icelandair is information and upgrades given by central reservations in Iceland are often ignored or changed by ticket or gate agents in other countries.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Icelandair customer review

(Canada)

We traveled from SEA to KEF in economy Jan 24 returning Jan 27. Had a good experience on both flights. Seats were good for the 7 hr plus flight. Cabin staff were very nice out bound but a little stiff inbound. Would use them again and have recommended them to friends for their plans out of YVR this summer.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Icelandair customer review

(United States)

We purchased Saga Business Class tickets (First Class) for one stop (Reykjavik Iceland KEF) with arrival at 12pm Munich time Dec 8 2013. However boarding of the flight in DC was delayed due to a "problem with the lavatory" although we were assured at the DC gate that we would make our Munich connection in KEF. This mechanical problem resulted in our plane arriving at KEF only a few minutes within our Munich flight departing KEF. As a result we were re-routed by Icelandair through Copenhagen which resulted in considerable inconvenience including an additional 4-5 hours of travel. My TV/Movie screen did not work on the return flight; the flight was in excess of six hours. We found the comfort and services offered by Icelandair to be quite adequate and would have flown Icelandair again pending satisfactory resolution of this outbound costly inconvenience. We will not fly this airline again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no