Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 703 reviews
5/10
3 star Skytrax Rating
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Icelandair customer review

(Canada)

Worst flight ever. YYZ-KEF - Over 5 hours and they wanted 8 Euros for a sandwich. When we boarded the plane it was literally 92 Fahrenheit. The crew were rude and they took 30 minutes to get a coke for you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Icelandair customer review

(Canada)

Flew Edmonton to Frankfurt via Reykjavik. Flight departed 5 minutes early from Edmonton and was a smooth flight with good inflight service and food. Short layover in Iceland before boarding connection flight to Frankfurt. Return flight had a short delay arriving In Edmonton due to a minor mechanical problem with the aircraft. Overall very satisfied with Icelandair and would not hesitate to use them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Icelandair customer review

(United States)

We flew from JFK NY to Stockholm Sweden via layover in Iceland. On our way to Sweden the trip was OK. Landings a bit bumpy. On the way back the entertainment system from Stockholm to Reykjavik was not working at all. The second leg of our flight I encountered a similar situation. The seat I was sitting at the touch screen was not working properly. The flight attendant reset it to no avail. It was not working. I was given a blanket to cover the screen because we could not even turn it off! When they crew were passing out the US Customs forms they missed us and we missed them. At some point we asked them for a form for our family and we were rudely told they had passed by twice already. At no point did anyone make an effort to make sure we had the form. They grudgingly brought one over. Overall the service was very poor no food served on the Intl portion of the flight just soft drinks and coffee/tea. I would avoid them in the future if I can help it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Icelandair customer review

(United States)

Flew from Washington DC to Helsinki via Reykjavik in business (Saga) class. I'm not a tall person (5 ft 4) so my feet could not touch the floor from the seat. The so-called footrest was a little metal pad right on the floor so it didn't help either. As the seat upholstery was slippery I could not get any traction for the back from that either so that the entire trip was very uncomfortable. But the worst experience was the luggage delay. OK it happens that the bag sometimes does not arrive and you may have to slum it in your flight clothes for a day. But this time the bag was found quickly but it could not be transported 100 km out of Helsinki in more than 3 days! If I had known this I would have taken a taxi or rented or car and had retrieved the bag myself. I pay their top fare and Icelandair does not seem to think that my luggage deserves decent and prompt handling. Will never fly Icelandair again and will not recommend it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Icelandair customer review

(United Kingdom)

Booked an Easter city break with Icelandair. Strange update seat requests by auction offers looked at it but could not justify the extra costs associated with each type especially with not knowing what you get for the upgrade. Think it was more of a money generator for the airline rather than an offer to the passenger. The boarding was a request for the speedy boarders and passengers at the back of the aircraft so would be upset if I had paid extra. In fact I was first on the aircraft. Plane seats and FA were good. Paid for the airport to Hotel transfer which was ok and straightforward. Flights back we checked in online to find we had wasted our time as we had to use a machine behind long queues to print out boarding passes and case tickets. Airport ok food ok transfer through to gate and return flights all good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Icelandair customer review

(Netherlands)

I went Saga Class Amsterdam to Newark. The flights left promptly on time and landed with time to spare. I had read reviews about there being no priority boarding at Keflavik but had hoped this wasn't true. It's true. The mob just surged all at once for the plane. Being disabled gave me no priority either. Meals were so so; I have had much better on Economy with Air France. The flight attendants were very friendly. The bottom line is that you get what you pay for cheaper fares mean cheaper overall service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Icelandair customer review

(United States)

SEA-KEF-GLA and return for trip to the UK. Have used British Airways in the past but because Icelandair's price came in at less than half what BA want for Business Class I chose to go with Icelandair. It must be said it is not as comfortable as BA's Club World not by a longshot. But for the price it's not too bad either. Positives include: smaller plane smaller airport (KEF) making it easier to get around; Friendly efficient cabin crew. Really tasty food. Saga Class bulkhead seat has a cutout so you can put a bag at your feet rather than in overhead locker which is convenient. Negatives (or at least not as positive) are: seat isn't as comfortable and doesn't fully recline. And when the person in front of you reclines you get a little locked in (which one hopes to avoid in business class usually) Overall though I'd say it's good value for the money and connecting through KEF is much more convenient than most of Europe's other larger airports. I would fly Icelandair again without hesitation.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Icelandair customer review

(Canada)

First of all the flight was delayed 26 hours. We were sent to a hotel after 4 hours. Asked to be back 14 hours later. When at hotel to late for food. No dinner. Morning we had breakfast on Airline and lunch dinner on airline at airport. Late 2 hours leaving on the second day. When we arrived in Iceland they let everyone off but only wanted people that were transferring everyone else put on hold like cattle in a corral. After everyone off then they want you to get you through customs immediately (I don't do lineups and waiting). I would never use Icelandair again and I would never visit Iceland again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Icelandair customer review

(United States)

SEA-KEF-SEA. Plus: Service was good flight attendants very friendly flights left on time good choice of inflight entertainment. Minus: Hardest airline seats I've ever sat in like a concrete bench.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Icelandair customer review

(Canada)

Bad start to a short holiday. We decided to take a short holiday in Iceland and we were to leave from Edmonton on March 24 2014. Delayed 26 hours. Now a four day holiday is three days. They did put us up in a hotel but you better have insurance for anything else that you missed. Would not recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no