Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 703 reviews
5/10
3 star Skytrax Rating
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1/10

Icelandair customer review

(Canada)

We were going to Amsterdam from Edmonton. This was our first trip to Europe. The staff in Edmonton were friendly and given 1 bottle of water for walking on the plane was nice but that is about as far as service went. For an international flight we thought we would get better service and maybe a bag of nuts or snacks but only water or pop. The seats were very tight for legroom and as the comfort of the seats well they were not. Landed in Iceland and we had to go through security. Our connecting flight was at 7:20 and we arrived at 6:45 with approximately 200 passengers 3 security people no one on the flight believed we would make the plane but we did make it with about 5 minutes to spare. Flight to Amsterdam much better. returning from Amsterdam to Iceland good flight flying back to Edmonton delayed for no reason as the pilots were not on strike that day. The terminal was full of passengers going to different locals but there were no announcements about any delays they started to put people through but then stopped for no reason they put more people through and then we had to wait for the bus to take us to the plane. 2 hour delay sitting in a tiny airport with nothing to do. This is a joke and next trip to Europe I will spend more just for the comfort factor. You get what you pay for - thank you travel agent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Icelandair customer review

(United States)

Flights out from Denver to KEF and then to Glasgow was okay because we were excited to be on our way. No leg room hard seats no food only beverages served twice on a 7 hr. flight. The good thing was they got us to our destination and we enjoyed our time in Scotland - until 16th May. Supposed to return on 16th May - checked on line before leaving hotel and flight was on time. At the Glasgow airport stood in line for an hour to be told no flights leaving until 10.5 hours later so we would miss our connection. Sent us to another (Menzies) window where we stood in line again for about an hour. They finally got us booked on United for our return but said that Icelandair may reimburse us for motel and meals because of the delay. No vouchers or "made ahead" reservations for us. Very disappointing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Icelandair customer review

(United States)

Have had issues with two previous flights on Icelandair but continued to book with them as their sales are generally good. Have finally decided however that you get what you pay for. I will never fly this miserable airline again. Major delays when flying to Europe due to their strike. This is unacceptable. They had plenty of advance warning and could easily have planned ahead. (And I was flying on a "non strike" day.) When British Airways went on strike several years ago management actually worked as flight attendants to prevent interruption to their service. That is customer service and Icelandair should pay attention. No one at the Icelandair customer service kiosks (in any airport) seems to know what's up. Relatives attempting to monitor flights cannot get necessary information online due to poor computer software services. Poor seating onboard. Miserable food service. The only thing of value is their inflight entertainment service. In the future I will fly another airline regardless of where I am going even if the cost is double.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Icelandair customer review

(United States)

Worst economy seating I've sat in for a transatlantic flight. I wanted to upgrade my seating for the return trip for me and my husband - I was staggered when the agent told me it would require re-writing the ticket and thus incur a $250 change fee plus $35 admin fee plus the change in seat price. This was not a date change - just a seat upgrade - almost $1000 for a seat change! Icelandair just lost two customers on their first trip with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Icelandair customer review

(United States)

May 6 LGW-KEF-JFK Economy Class. An excellent flight on all sectors warm welcoming flight crews. My Husband required wheelchair assistance. This was achieved with smiles grace and compassion. The lack of "free food" did not worry me as a Diabetic as many so called "Diabetic Meals" provided free by other carriers have been the exact opposite almost bordering on being toxic. Purchased delicious sandwiches at LGW for both sectors and had a high quality delightful picnic. Legroom good in all sectors and the toilets maintained spotlessly clean at all times.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Icelandair customer review

(United Kingdom)

Icelandair compares with the worse of the US based airlines who are generally recognised as providing the worse inflight serve of all the international airlines. I flew in both Economy and Saga Class. The Economy Cabin has the lowest seat spacing I have ever encountered. Seven hour flights with only a small bottle of water provided. Meals in Saga (Business Class) not as good as the basic meal served in economy class by most international airlines e.g. BA KLM Air France Emirates etc. Cabin crew are at best indifferent and at worse rude.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Icelandair customer review

(Canada)

Our first and last booking on Icelandair. We booked from Edmonton to Amsterdam April 25. We checked updates 10 minutes before arriving at airport flight late notice only upon arrival at airport. Return Flight was cancelled from Amsterdam. 90% of passengers were notified by e-mail not us! So diversion of 9 hours. Not impressed at all. We travel 4-5 times a year. Not worth the deal on price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Icelandair customer review

(United States)

We flew from London to Iceland and on to Orlando May 2014 in Saga Class with a 3 night stop over in Iceland. I require wheelchair assistance. I was given help on and off the planes with a smile. Both flights were on time. The crews were courteous and helpful on both flights. When I got up to go the toilet a crew member came to offer a pull up from my seat. I agree with other reviews that the seats do not meet current business class standards on international flights but they are reasonably comfortable and offer enough recline to stretch out on a long flight. The free stop over in Iceland was a great bonus. Overall Icelandair offers good value for the price paid.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Icelandair customer review

(Canada)

Flight from Edmonton was delayed by 2 hours - was informed of this at the check in desk which is fine. Connecting flight out of Keflavik was delayed by an additional 2 hours because we waited for about a third of the plane to board all at once 1.5 hrs after everyone else got on. Pinned the issue on airport strikes and refused to acknowledge poor organization which seems like the likely culprit. Customer service took a very long time to reply to emails and offered no compensation for missed flight out of final destination.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Icelandair customer review

(United States)

We recently flew from Copenhagen to Seattle via Icelandair - an experience I'll never forget or want to repeat. I have cerebral palsy and use a scooter for mobility. While I knew our trip to Europe might pose challenges in older cities and architecture our time in Europe was seamless until we got to Copenhagen airport - the one place I thought would be barrier free. My walker and scooter were taken from me as soon as we checked-in - we were four hours early at the airport and had to use a manual wheelchair provided by Icelandair. We changed planes in Reykjavik where there was no gangway/ramp to plane available - only a huge flight of stairs. When I inquired about how I could get on the plane they said "you will walk up the stairs." I told them how difficult this would be for me particularly in the rain. By the time I got to the top of the stairs an attendant finally offered to give me a hand. Too little too late. Of all the places I anticipated challenges the airports weren't among my major concerns. Very disappointed in Icelandair and how they handled my trip from Copenhagen to Seattle.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no