Icelandair

A few years ago I had flown with Icelandair and was not so impressed. I booked with them again recently from KEF to JFK, primarily to save money. This time around I was very pleased. The crew were very friendly, helpful and efficient, and the seating was surprisingly comfortable. The food, although not free, was probably the best I have ever had on a flight. Flying with Icelandair is a good way to save money and to break up a long trip into smaller portions, easier to cope with. Also, it provides the opportunity to spend some time in Iceland with its breathtaking one of a kind landscape.

Frankfurt to Denver via Reykjavik. I took Icelandair because of the baggage allowance which was very good but I was disappointed with the service staff and the fact that I flew 13 hours with them and they didn't offer a meal on the plane. I had to buy food. Every other airline I've ever flown this long distances with has provided two meals. How can you let your passengers for 13 hours without food? Also the flight attendants seemed very annoyed all the time. I would fly with them again if need be as the seats were okay and the entertainment selection wasn't awful. However I highly suggest they encourage their staff to be more pleasant and give their customers at least one meal. It is not okay to let your passengers go that long without something to eat.

I am a part time wheelchair user and had booked disabled assistance at both airports which worked well. I had struggled to get Icelandair to accept that I needed to take an extra carry on bag full of essential medication with me (I couldn't risk being away for a week and it getting lost in transfer) but once I'd had the agreement that all went very well. I was appalled however at the way I was treated by the cabin staff. Despite being pushed to the door in a wheelchair and then getting out my stick to help me walk, I was given no assistance with either of my carry on bags, when I asked where my seat was I was just told "down there" with a wave. I am unable to reach the overhead lockers so had to rely on asking a stranger to help me and put my bags away for me. Once we landed I sat and waited for all the able bodied people to depart (standard procedure), but I and another lady who was also disabled then just sat there and were totally ignored by the crew. I couldn't attract anyone's attention, fortunately the same nice stranger had already got my bags down for me. In the end I had to get up and ask where my wheelchair was, again I got a wave of the head and a verbal "down there at the front". No assistance was offered. I then said that the other lady needed assistance and it was given with a bit of a "well if I have to" flounce. I have written to their customer services and interested to see what response I get. On the return journey I was travelling with EasyJet and they were fabulous - which made me realise just how bad the Icelandair experience had been.

Icelandair check in at KEF was a breeze. Utilizing the mobile check-in option meant that there was no line at baggage drop-off. Icelandair offers good baggage allowance for leisure passengers. KEF is struggling to keep up with the explosion in tourism in Iceland and it shows. Very busy, few seating facilities and unless you have access to a lounge, only overpriced food and drinks options. Nice flight to Norway in a Boeing 757-300. Essentially a stretch version of the 757-200 it offers a higher number of seats, while still being single aisle. On this flight the wifi was working and working well. Not a completely full plane, but still busy on this short flight to Trondheim via Bergen. Icelandair is efficient, if nothing more than that and has done itself a favour with the upgraded entertainment system. Too bad the selections seem somewhat limited, but I managed to finish a movie on the way. You'll get some simple food options for purchase - sandwich etc. Wouldn't hesitate to fly with them again.

First time with Icelandair from Glasgow to New York JFK via Keflavik. Super smooth check in from Glasgow (2 hours flight) 1 Hour 50 minutes in Iceland then 5 hours to JFK. Plenty of legroom and comfortable seating for Economy. Very generous baggage allowance. Plenty of soft drinks, teas and coffee. Price Excellent. Would definitely fly Icelandair again.

My wife and I were in economy for the short flight to and from Reykjavik from Gatwick. Having flown BA economy to and from Paphos in Cyprus in September, we were struck at how much better the set up on the Icelandair planes were. We had excellent leg room and the seats seemed wider with a better pitch. Icelandair also had a painless process for online check in and the pre-flight notifications were helpful - eg. on our flight they had no individual screens and emailed us to advise that individual iPads would be available. The only slight disappointment was the bag drop queue but it was Sunday afternoon so clearly a number of flights leaving at the same time, and in fairness they had every desk open and processed the queue pretty quickly. All in all a good experience and would definitely recommend this airline.

London to Washington via Keflavik with Icelandair. Comfortable aircraft on all legs with polite cabin crew. Complementary soft drinks, however there were too few drinks services. Due to the low price, I would consider Icelandair again.

Amsterdam to New York via Keflavik. I have flown on Icelandair many times from Boston or NY to Amsterdam with a stopover in Keflavik, as my daughter lives in Amsterdam. I always fly Saga Class. The planes are great, clean and modern, the seats are comfortable, the food is good, the attendants are always polite and helpful. The lounges in Boston, New York, Amsterdam and Keflavik are really nice. However I hate the transfer in Keflavik. As many times as I've been there that airport is confusing and it's unclear how to proceed. There is no priority seating for Saga Class. If you wait in the lounge, when you get to the gate to depart it is mobbed and you either have to go upstairs or downstairs. The only way to (partially) avoid the crush of people on the stairs is to forego the lounge. On one transfer we had to take a shuttle to the next flight. Not many seats, clearly it was meant for a lot of people to stand. They left the doors open to the cold for quite a while as the shuttle filled. It was annoying and uncomfortable. On my last transfer, from KEF to JFK they took away my carry on bag and checked it. That exact suitcase has flown on countless flights on many airlines including Icelandair on the way over. On our next flight to Amsterdam we're not taking Icelandair. I expect we will again at some point. I really hope by that time they improve the transfer at Keflavik. Skipping it would be even better.

Disappointed would be an understatement. When I booked this travel, well in advance, it was under impressions I got from reputable reviewers online. I also considered that a breakup of travel to get to my destination would help with some of the discomfort that comes with long haul flights. Overall, my trip was roundtrip from the US to England, via Keflavik. The usage of Air France's lounge at KIAD was very acceptable and they offered a decent selection of food and drink. The flight to KEF was decent, but nothing mind blowing. The selection of entertainment, once mentioned as the best of any airline, must have come from an Icelandic native, because about half of the entertainment offered was from the native country. The rest of the entertainment was recycled TV shows and movies from the US which was not very appealing. WiFi connections, or lack thereof, was an end result to my disappointment. Seeing as though I was seated in Saga Class, I could connect for free, but this was not possible at all. I had issues with it and even after mentioning it to a flight attendant, they really didn't seem to care. The meal service was decent as well. I was prepared for delicacies that hailed from Iceland, but a few things were hard to swallow. There was a general lack of care by the flight crew on all four flights, which again was a bit disheartening, considering where I sat. Overall, I regretted paying for Saga Class when I barely got the benefits. A layover in BIKF required that I pass through Passport Control, who puts an airline lounge outside of the gate area? Most airports I have been to, have the lounges at the gates, avoiding the needless security check. I had to skip out on that benefit due to a strike going on at Passport Control which would have eventually led to me missing my flights. Yeah, I am going to have to rethink my airline of choice next year. Icelandair left a bad first impression that I am not so easily forgiving to try to them again.

Boston to Manchester via Reykjavik. Booked this flight as it said we would arrive in Manchester in time for my husband to get home and have enough time to get to Old Trafford for the United v City match. We were due to take off at 8am. We were still sat on the plane, and did not taxi to runway until 9.30. Sad to say cabin crew kept a very low profile and in the time we sat waiting only 1 message from the pilot. It goes without saying we will not be flying with Icelandair again.