Icelandair

Toronto to Paris CDG via Keflavik with Icelandair. The flight crew for our flights were great and plane interiors were generally clean - it is good to break-up a flight to Europe with a stop for about an hour mid-way, especially when you're traveling with children. However, on the negative end, the planes are too narrow for such long flights, the new style seats are uncomfortable and the armrests don't rise between many seats which is a complete failure of set-up given people like to cozy with family members when traveling or take advantage of an empty seat. You also have to pay for meals in economy class (which is actually not too bad tasting) unless you have Saga points you've accumulated from a prior flight. Keflavik is a nice, small airport, but it is also an absolute zoo for flights taking off to North America. And they don't even board the planes with announcements or any sort of organization there. It's mayhem.

Flew Icelandair from Gatwick to Keflavik. Generally a clean aircraft with pleasant on board crew. Particularly liked the personal TV screen but do remember to take your own earphones. Food selection was okay but, on the return, could have taken a meal on board from the airport for a better selection. Check in efficient with Keflavik now fully automated. Security was rapid at both Gatwick and Keflavik. However check in desk staff at Gatwick did not know about upgrades. I'd intended to pay for an up grade at the airport but this is not possible at the check in desk nor was it possible at their service partner desk, (where a minimum of 24 hours notice is needed).

Wonderful Icelandair flight. My daughter had a headache due to the cabin pressure change. The cabin staff were very helpful, offering all the help they could give. There were some difficulties to begin with due to incompetent ground staff in Munich but Icelandair solved these problems in a professional and satisfactory manner. I look forward to flying with this airline again.

Seattle to Frankfurt via Keflavik with Icelandair. I saved a few dollars. Not even close to being worth it. - 7:30 hours on a flight with one visit by the beverage cart. Uncomfortable seats, uncomfortably warm during the entire flight. Food options very limited. Icelandair has a great marketing plan - but they should bill themselves as a budget airline because that's exactly what it feels like.

Seattle to Frankfurt via Seattle.My experience with Icelandair has to rank down there with all of my terrible carriers and flights. I would not recommend them to any of my friends. Old movies, 90 degrees in the cabin, uncomfortable seats, you have to pay for drinks and food on an international flight, and what food is on the plan is some of the worst I have had. For a 7.5 hour segment we had to pay for 2 bottles of red wine, a candy bar, and box of chips. There wasn't even coffee prior to the flight arriving in Reykjavík or Frankfurt. The crew only made one trip through at about 30 minutes into the flight and was never seen again. No water, no help - no way. If Icelandair promoted themselves as a Ryanair type carrier, then I would have been prepared. But I thought folks liked the services and food on this airline - sorry I found out that it has neither. I have two more trips scheduled to Europe this year and I will not be booking with Icelandair for those. This was an experiment gone wrong with an experience that I have never had with another international carrier. I am sure going to Iceland is exciting, but getting there or transiting through should be a better experience.

Icelandair is okay in business class, but refund policy is terrible if you use one way of the round trip ticket. I traveled to to Europe with Icelandair and came home a day early because of January east coast blizzard. Their refund math is atrocious. You take the highest one way price ever ever sold and then get the balance back. But, they use such a high price for the one way that really there is probably hardly ever a refund. I am used to airlines that do simple math - you paid this each way you get that back. Not Icelandair business class. I emailed complaint to CEO. No response at all from any assistant.

My wife and I flew Icelandair from Gatwick to Keflavik return on a B757. Both flights were full and on time. We had exit row seats on the outbound flight which I found to be very hard and uncomfortable, on the return we had normal seats which were far better, plenty of leg room for a 3 hour trip. Complementary hot and cold beverages served. A nice touch was the northern lights show played on the cabin roof above the lockers.

Icelandair is like Scandinavian Airlines. It takes you to your destination with minimum frills. On this Keflavik to London flight I pre-ordered mini-burgers and a baguette for my travelling companion. The food was delivered shortly after take-off. Juice, coffee and tea were complimentary. The IFE system showed a documentary on the Northern Lights which was wonderful. Having just seen the Northern Lights in Iceland, I appreciated the documentary. At GBP 82, the fare was reasonable for a 3-hour flight - cheaper than a London-Edinburgh train ticket.

Orlando to Glasgow via Keflavik on Icelandair. Inflight issue - 2 of 4 video screens did not work. Connecting flight with a 9 hour delay. Luggage : 9 days missing luggage with no customer support or luggage in sight! Nothing says Merry Christmas like having presents in a missing piece of luggage. Thank you Icelandair.

I booked Icelandair Premium Economy which provides free access to the Plaza Premium lounge at Toronto Pearson, and was a wonderful start to the flight with hot food, alcohol and drinks, plus sandwiches wrapped in shrinkwrap for you to take on your flight. Economy Comfort class also offers priority boarding. Happily, I received an operational upgrade to business class at the gate! A stewardess offered me a glass of cava, bottle of water, noise cancelling headphones and offered to hang up my coat. I was sat in 2D which has a floor cut out for extra legroom and storage. The seats don't fully recline but are comfortable, much like US domestic first class seats. The lack of a footrest and adjustable headrest made sleeping less comfortable. I was offered drinks by a very friendly and helpful crew, and dinner was excellent. Me nor my seat mate could connect to wi-fi on our iphones. I made use of the Saga lounge at KEF which offered a nice selection of food and drink but no hot food, which would have been preferable but the lounge is clean, and peaceful with comfortable seats. The leg to LHR was back in Economy Comfort but in a business class seat without the full service, which is often the case in rows 5 and 6. I slept the whole way to London. The experience was excellent and I found Icelandic hospitality superb.