Icelandair

Newark to Copenhagen via Keflavik with Icelandair. The seats on this airplane are the most uncomfortable I have ever been on. When we arrived we had to deplane using the stairs and then board buses to get to the terminal. At the terminal we had to stand in line for what seemed like forever. There were no seats for anyone who is using a cane. We then had to board the buses again to get to the airplane where we again had to trudge up the stairs to the plane. Our flight back was delayed for over an hour (no reason given) but they held the connecting flight for us (this was the only good thing I have to say about Icelandair). Again we had to run to our gate, get the buses, and climb the stairs. I definitely will not be flying Icelandair again.

We flew from Chicago through Iceland to Paris with Icelandair. Our flight from Chicago was delayed an hour and Icelandair told us we would only land 15 minutes late and that we would make our connecting just fine and they would even hold the flight as there were many of us on the Chicago flight on this connecting flight as well. Throughout this 6.5 hour flight we were offered no complimentary snacks or meals and it was so hot it was impossible to catch any sleep. We arrived right on the wire in Iceland and made it to our gate. Someone boarded right in front of me but when I scanned my boarding pass they said I could not board and I had to go see customer service. I ran to customer service and everyone let me to the front of the line as I still hoped to make my flight. They informed me they assumed we would not make it, (even though we very clearly did), booked me to a new flight and refused to change my ticket back to its original. Our new flight was 3 hours later and was not a direct to Paris like our original. Instead we were stopping through Birmingham, England where we had another 4 hour layover until we left for Paris. Our flight to Birmingham was also delayed, however it was never announced. There was no attendant and the screen continuously just said on time even when it hit our departure time and we were still standing at the gate waiting on a shuttle to take us to our plane. We boarded the plane with them apologizing for the hour long delay after the fact and also not saying why it occurred in the first place. We arrived in Birmingham and went through customs and baggage claim and what do you know? Icelandair lost our luggage and told us it would not arrive into Birmingham until the following day. Mind you our final destination for that day was Paris. We are now finally in Paris 8 hours later than we were supposed to arrive and with no bags. I highly recommend you do not fly with Icelandair, they do not take responsibility for anything. I have never had an experience this poor with an airline.

✅ Verified Review | This was my first experience with Icelandair. I was booked in Saga (business) class by a German company that offered no option. On the whole, Saga class is at least a step below the usual business class experience. It is cheaper, and it feels it. The food is dreadful. The seats are glorified economy with perhaps a few more inches. The worst part though was the connection through Reykjavik. Icelandair boarded 5 flights at 1030 in contiguous gates. It felt like a very claustrophobic experience, like a rock concert or military deployment. No specific call for business was made or possible given the cramped quarters. The personnel were competent if cool and distant. Not a business friendly airline.

Minneapolis to Zurich via Reykjavik with Icelandair. 1 hr late leaving MSP. We had a connecting flight to make from so it worried us a bit in flight. An attendant assured us they'd wait. As to the plane and the amenities - the wall panels were cracked at the seams and peeling away in spots. No legroom. I'm 5'6", I can't imagine what a tall person endures. Food is not included in your ticket price. I've flown Delta transatlantic and been fed delicious food, lots of beverages, warm towels, movies with provided ear buds etc for less than Icelandair. Never again. So, of course the flight didn't wait even though they knew we were late before we left MSP. Flights had been late every day for 4 days prior - baggage handlers or something. They put us up in a hotel, food and taxi vouchers, etc (and we were thankful), but we missed 1 whole day of our vacation in Switzerland and one night's lodging there. Although our brief stay in Reykjavik was interesting, listening to Independence Day partiers outside our hotel all night made for a hellish lack of sleep on top of the normal time zone adjustments. We're not home yet, so the return trip could either be better or worse, but I am definitely not looking forward to it.

Although flying today is definitely not what it used to be with fees for just about everything. I was nonetheless happy. In November I left Toronto and went to Iceland and Alaska. I flew from Toronto to Iceland then to JFK on my way to Alaska. I will say that Icelandair was a nice surprise - you get what you pay for. You pay for your meals on board, which means you're not being soaked when paying for your tickets with everything inclusive. They were also very polite. With airlines constantly gouging the public and going out of their way to make flying as horrible as possible, it's nice to know, that Icelandair still knows how to treat people. At the airport in Reykjavik, there was no hassle. Icelandairs lounge at Reykjavik everything from food to beer and wine was free. Then again, this is not, a North American airline.

✅ Verified Review | We were pleasantly surprised with the value and service provided by Icelandair on this trip. We booked flights from Toronto to Glasgow via Reykjavik on the way out and the return leg was Glasgow to Toronto, again via Reykjavik but this time with a 5 day stopover in Reykjavik to break it up. We were aware when booking economy tickets that meals were not included, and assumed that overall service may have been a bit sparse. This was not the case. Our son (2) was provided with a snack on each leg of our journey and what he was given was pretty reasonable. They also gave kids free headphones and an activity pack which was pretty good. For the adults, we were aware we had to fend for ourselves so stocked up with some snacks and sandwiches for each leg of the journey but the flight attendants came by a few times with soft drinks, water etc and all were very pleasant. The seats were comfortable with a decent amount of legroom (more than expected). The entertainment choice was an interesting mix of old and new and in these days of paying for everything, the 2 checked bags per person allowance was extremely generous. If there was a complaint, it would be about the boarding process at Keflavik airport on the way back to Toronto. Not sure if this is the fault of the airline or the airport. We had their bigger 767 for this flight and we had to lineup, have our boarding pass scanned, and then lineup again for a while before they let us go up the stairs to the ramp with the small space getting more and more cramped every second. The whole process seemed very disorganised and in the end our flight was 90 minutes late in leaving. They said this was because loading was not finished, but the boarding process cannot have helped. This one issue aside we would definitely fly with them again - it was a positive experience

✅ Verified Review | Roundtrip Seattle to Keflavik in May/June 2016 in Saga Class, Icelandair's business class. At SEA the check-in was smooth. Icelandair does not participate in priority lane privileges and so I had to go through the regular line for security screening. The SEA-KEF flight was an old worn-out 757 named Askja (after an Icelandic caldera). The interiors were shockingly shabby and dirty. In the Saga Class cabin there were panels peeling off from the ceiling (see attached photos). The spaces around the seat and in the tray receptacle had scraps of food and dirt in it, the bathrooms were grimy. Wifi didn't work. The onboard staff was very nice, food was good but vegetarians have limited options. The return KEF-SEA flight was on a 757-200 named Snæfell which was in much better condition than the Askja aircraft. Icelandair has a pleasant lounge at Keflavík airport and the breakfast offerings were copious. Saga Class passengers have no boarding priority at Keflavík which is a real shame. Again, the onboard staff was outstanding. Icelandair Saga Class is woefully behind the times. The aircraft are very old and in dire need of replacement. The premier product is not worth the money.

Flew Icelandair from Newark to Keflavik. Chaotic boarding "process" if it can be called that, at both Newark and Reykjavik. Basically, it was an unannounced free-for-all. Seats were uncomfortable. Cabin service was spartan. Planes were boarded and disembarked (in pouring rain) from runway tarmac in Reykjavik, something we'd only encountered in much smaller airports.

Reykjavik to Copenhagen with Icelandair. Very dissatisfied with this airline. Seat reserved and printed on ticket was 7E and was changed on the spot with no explanation or apology to 28F. Absolutely ridiculous. Staff were not friendly. Flight itself was uncomfortably hot the entire time. Definitely will not fly with this airline again.

Chicago to Munich via Reykjavik with Icelandair. We left 1.5 hours late from Chicago without explanation. Our connecting flight, which was also with Icelandair, waited for us (12 people). We were not allowed to board. Instead, we were moved to another airline's flight at a much later time. We lost an entire day in Germany. On top of all of this, the Icelandair personnel lied right to our faces about the plane already being gone. It was a sad experience. They're completely over matched in this industry. I'll pay more for honest people, who keep me informed about my flights, and get me to my destination on time.