✅ Verified Review
| Departing flight Washington to Munich via Keflavik was uneventful. The luggage of a good portion of the passenger however did not arrive. Resulted in long lines/long wait to enter a claim for the lost luggage. This can happen, 4 days later I finally have my luggage. This was the easy part of my travel. Return flight Munich to Reykjavik to Washington. I checked in and was at the boarding gate more than 2 hours before departure. Flight was a little delayed. During boarding I was told to step aside with no explanation. Plan was boarded, and my inquiries about what is going on was rudely pushed aside and threatened with security. Boarding finished and the plane with my luggage left without me. Now the attended took the time to find out what was going on. A Icelandair staff rebooked me without my consent on another flight and another Airline (Lufthansa) from another terminal. No explanation was given on why and how could that be. No one thought about letting me know, even though I was checked in and sitting at the boarding gate for more than 2 hours. Everybody confused at this point. Plane is leaving in 45 min. How to get me there, through security etc. I was checked in to the Lufthansa flight via phone, but otherwise no help was given except showing me the walkway to the other end of the terminal and the gate location (gate 22 or so where the bus would take me to terminal 2). I was told to better run otherwise I would miss this flight. Running down that hallway turned out to end up at a restricted area, was rerouted by a security officer, finally arriving at the given gate for the bus only to find a sign that stated the bus is no longer leaving from there. Needed to go half way back to gate 8, finally waiting for the bus, making it to terminal 2, making it through the checkpoints and getting to the last one for LH only to be told they can't let me through, my flight just left. Now being told to go to LH Customer Service, arriving sweating, shaking and exhausted (LH Staff is great, arranging for the next flight out on United Airlines, arranging for a Hotel for the night (paid via Islandair- small token), they took care off all the communication with Iceland air. They told me how to get best back to Terminal one to yet again file a lost baggage claim with Icelandair as my luggage went with my original flight without me (against security regulations). Finally get on the United Airline flight the next morning, however, arriving yet again without luggage. I filed a claim two weeks ago, for reimbursement of expenses due to continued lost luggage and partial reimbursement of my original flight (as it is against passenger protection to rebook after check-in without passengers consent). All I have on a response so far is an automated response that the claim has been received. Via phone I am told I can't speak to a Customer Service Representative in regards to my claim and that the claim has not yet been assigned. Promises of a response so far have been broken.