✅ Trip Verified
| Seattle to Keflavik. Just had my worst experience ever with Icelandair, I would try everything I can to avoid them in the future. Our departure flight was cancelled and delayed by one day, so 3pm departure 7 hour flight became a 6am departure 15+ hour flight plus transfer time. When we arrived, they lost our luggage! All of them! And we are not alone, a couple of other passengers lost their luggage, too! They gave us a number to call to check the lost luggage status, I called multiple times and no one ever answered the phone! Our returning flight had an emergency landing due to airplane's mechanical/electrical problem, and the landing was at 6pm. It took 4.5 hours for them to send us to an off-airport overflow hotel. And when we were waiting for hotel arrangement in the airport, we were told that they would book re-routing flight for us, or we can book the flight ourselves and call their number to let them know, so they will cancel their re-route reservation and reimburse us. We called their number. It took 2 hours before someone answered our phone, and halfway through the conversation, the phone got dropped, then it took another hour before we were able to talk to someone again. And we were told that they will not reimburse us had we bought our own re-route flight! We were very close to buying our own at that time, because it was Dec 26, and many people were flying back from vacation so it was really hard to find any tickets at all! Eventually their airplane was fixed and we were able to return the next day. And when we arrived at our final destination airport, we found that our luggage was lost again! And we are not alone this time either. Again, they gave us a number to call. After two hour waiting time, they told us to call another number, which no one answers!