✅ Verified Review
| London Gatwick to Toronto via Keflavik. The overall journey was fair and comfortable. Inflight crew were friendly and did try their best to accommodate my needs. I eat Hindu Veg Meal (HNML) or as some airlines call it Asian Vegetarian Meal (AVML), which I do specify during the booking. But in this travel I failed to specify my dietary needs. This was a bit challenging for air steward, so as to manage some vegetarian option for me. Unlike economy class, where food had to be purchased during flight, my business class travel (Saga class) made it mandatory for them to ensure I am well fed. Food quality was fine, nothing extraordinary in it. However I did like the alcoholic beverages list. Overall food, I could say was just fine. Emirates, Jet Airways and Air India economy class, some times pull off better food than them. They do provide with in flight WIFI service for business travelers, which I found was of decent speed - it was enough to check your respective emails, check news, scroll Facebook and use messaging apps like WhatsApp. The seat was comfortable, but no flat beds or anything - much like premium economy seats in Virgin Atlantic, British Airways etc. Leg room was fine, but not a business class experience there. Felt like I was flying in some domestic airline, rather than international travel. I did enjoy a modest transit at Keflavik international, only to find that their business class lounge was located after immigration. Hence in transit section, there is no facility which covered business class passenger needs. This was a let down. Adding to the problem was language issue. English was not their primary mode of communication and ground staff were not very well versed in communicating with passengers, in what I believe as good and hospitable way.