✅ Verified Review
| The flight from YVR to AMS was delayed by 2 hours with very little information being provided by the gate attendants. That was frustrating because my onward connection in Reykjavik to Amsterdam was 2 hours from the time of landing, so I could kiss that goodbye. In fairness, the gate attendants did not actually work for Icelandair, and when I called the toll free line, I was answered promptly, and given correct information right away (which I passed along to other passangers). They had to shuttle us to the plane on the tarmac, but as the customer services agent informed me on the phone, we did depart exactly 2 hours late. The plane and seats were very comfortable, the in-flight entertainment was great (despite what others have written), the music selection was the best of any airline I have been on, and staff were very friendly. The food and beer were quite nice too (Icelandic beer tends to be excellent), and the 7 hour trip really did not feel that long. When I got to Reykjavik, the agents did a wonderful job at helping me find alternative flights to get me to my destination as soon as possible. I ended up going through Oslo to Amsterdam via SAS, but it was an acceptable solution and well coordinated. I was satisfied with the outcome. The flight back I upgraded to business class for $120! The seat were comfortable, spacious, and the entertainment set was massive. I particularly enjoyed the programs pertaining to Iceland that were produced specifically for Iceland Air. It may have been a bit of a tough start, but the recovery was fantastic, and I would definitely recommend Icelandair again. Yes, no food or premium drinks are free, but for the amount I saved, I certainly cannot complain. Give them a try. I was pleasantly surprised.