Iberia

I flew BRU-MAD-MIA two weeks ago. I really liked the experience and can confirm that Iberia is improving its quality everyday. On the MAD-MIA flight I booked a seat on row 10 (first row in economy) with plenty of legroom. The entertainment was excellent individual screen with lots of movies series and music. Both flights were on time and the transit in Madrid was easy and I even had time to buy some newspapers and sandwiches for the flight. The flight attendants were helpful and attentive. The aircraft a modern Airbus 330-300 was very comfortable. Things to improve: both pilots on both flights didn't talk to the passengers not even once. Not very polite! Food could be better. Apart from that the price was extremely convenient and I recommend this airline for this destination.

ORY-MAD round-trip. A really nice experience with Iberia this time. Cabin crew very attentive and courteous both ways. Definitely better than my first experience in 1998 with a long haul flight. Easy boarding. We arrived ahead time in both legs. A nice seat (14F) in both flights with great legroom (better than AF or AER) of course. Aiming to repeat the experience.

Flew Iberia from Boston to Madrid 12 October 2014. Aircraft was a new A330-300 painted in Iberia's new colors excellent IFE with plenty of movie/video choices. Dinner was nice unfortunately breakfast did not happen due to extreme turbulence over Spain just prior to landing. Crew warm and friendly. Would fly this airline again.

MAD-SJC on business class. Contrary to a dreadful economy class experience this is the way to go. The seats weren't new but very comfy great windows plenty of room to stretch even for my 6'6" partner. Great food even in the vegetarian option. Unfortunately there is not a pork free meal such as kosher halal or fish but what you get is ok. Good choice of drinks too excellent olives. Great. Check-in in Madrid was fast and efficient luggage handling good staff very friendly and interested. Oh yes reading material was plenty. Never looked at the entertainment because I had all of El Pais the IHT and the Washington post to read. Partner tells me it was good. Morale: If you fly to Costa Rica with Iberia go for business and you won't regret it. Fly economy and you will.

Madrid (MAD) - Miami (MIA) in Economy Class (OneWorld Ruby). Transfer at MAD T4 was really good (lovely illuminated huge and intuitive Terminal 4) and very fast cause I was coming from the south of Spain. I was very lucky to fly in the new Iberia A330-300. The plane was all-brand-new totally clean. The crew was very friendly and attentive (they seem to have improved the service a lot since the merge with British Airways). Flight was on time. Food was ok the standard comparing to BA AF LX and AA. The selection of the Ribera del Duero Valley wines were very good. The new individual IFEs was awesome as I was able to choose between a huge entertainment content. I consider remarkable that the new Airbus A330-300 make no noise at all and the take off and lading were very smooth. I hope to get the chance again to take a long-haul flight with Iberia due to its impressive improvements specially once they will receive the new A330-200s and the A350-900 from 2015.

SJC-MAD in an old cattle class plane. The most uncomfortable seats. I got a bad back the seats are hollow so you have to sit upright for eleven hours without leaning against anything. The front seat was leaning back so I was jammed in like a sardine. My partner is 6'6" he was so unhappy that he was hardly able to stand up. I really suffered spent most of the time standing up because I couldn't stand it in my seat. As there was no pork free choice of meal I went for vegetarian which was horrible dry rice and no sauce accompanied by cold carrots. I showed it to a stewardess who kindly organised some tomatoes and olive oil from business class. It was certainly a never again experience. On the other hand Madrid - Bordeaux was fine a fantastic comfy bombadier airplane with good seats and a friendly service. Go figure We did the other trip in business class which is a different review all together. Oh yes there was no TV screen at all but they had the cheek to give you an in flight magazine with non existing film channels!

We had a flight AMS-MAD-LPA 27-09-2014 and return 6-10-2014 Iberia Express. Never have had less space for legs and the rest! (row 10). With the (magazine) compartment on the top part of the seat it is even worse. The English PA information we could hardly understand. Everything on-time. Boarding in groups is a great idea (other airlines used to do that as well). Not so good - no way to find a contact e-mail address or digital form to contact. I have become an Iberia Plus member - even then I could not find a contact e-mail.

Flew LHR-MAD in Business. Very impressed with the service of the cabin crew and the food and refreshments - really surprisingly good. Cabin crew attentive and hard working throughout the flight. Good operation at LHR to board the aircraft. Frustratingly other aspects not top notch left LHR 55 minutes late (though to be fair the Captain did get us to arrive in Madrid only a few minutes late - another plus to Iberia) and then at MAD we had to wait 50 minutes for our luggage without any explanation. The aircraft is tired and elderly and needs to be replaced soon I think. My first experience of Iberia and despite concerns before the flight I would happily fly with them again. Things seem to be improving based on reviews etc.

GLA-LHR-MAD Return. Although I booked with Iberia three of my flights were with BA and the legroom was good and they provided refreshments free. The flight from Madrid to London was with Iberia and the legroom was terrible and you had to pay for refreshments. I had people from Canada sitting besides and they could not believe how cramped the legroom was. Also it took 40 minutes for my bag to arrive after the plane had landed. Never again will I fly with Iberia.

Worst airline I have used. My flight was from Vienna to Madrid and then to Santiago de Chile. Stewards don't really talk in English. They ignored the call button. You had to go to middle of the plane and get water for you yourself. Steward threw the food at you in the paper bag. No leg space (and I'm not tall). There's no in-flight entertaining system There were three TVs in middle of the plane but English language was not working. You have to pay 40 euros for selecting the seat during the online check-in.