Iberia

Madrid - Athens 29 Jan 15. 3 hours 30 mins (Economy seat 4C). Great flight in all. Clean perfect condition A320. Flights on time. Real attentive crew chatty nothing a problem smiles all round . Great on board cafe good selection of food and drinks. Couldn't fault it all ticket price more than reasonable would even pay a small premium to fly IB if these are the standards these days. Well done all round.

Flew yesterday back from Rio GIG to Madrid on the A330 with new business seats. As it was a night flight I was looking forward for this experience. I have to admit that these seats though lie flat are not comfortable especially as they are narrow and you keep bouncing on shoulder level to the plastic frame. At foot level the space is also limited and you can not move your feet freely when in a lie-flat position. Once again in middle seats you end up touching your neighbour so only recommended when you know each other. Service was again very good from the entire team with meal service done in about one hour allowing to go to sleep soon. Food was good and wines excellent. Landing in Madrid ahead of schedule baggage with priority tags arrived first but 40 minutes after landing.

MAD-AMS and VIE-MAD. Departed and arrived on time. The food and drinks on offer were excellent. The stewards were great.

Flew IB 8641 Granada to Marrakech on 6 January 2015 Casablanca to Madrid on 14 January 2015 and 19 January 2015 Madrid to Brussels. All flights took off on time or little early while all arrived 10-15 minutes early. FAs were great and friendly. Did not order food or request entertainment. Baggage arrived quickly in all terminals.

Recently flew AMS-MAD-MIA and back. The AMS-MAD and MAD-AMS legs were in Business class and the MAD-MIA-MAD in economy. It has been a while since I flew Iberia and boarding their A330-300 with new economy class shows you immediately that they had a lot of improvements done. The seats are comfortable and the emergency exit rows are worth to extra for. Only disadvantage of the emergency exit row seats is that the personal entertainment screen is stowed in your armrest. When you use it you have adjust the screen frequently because the screen tends to fall down. The food is nothing special but OK. On both flights the transfer time in Madrid was only an hour. When you need to switch terminals (4 to 4S or vice versa) this is the minimum transfer time you should book. If it is busy or when anything goes wrong you will not catch your connecting flight if the transfer time is >60 minutes. The AMS-MAD and MAD-AMS flights were on Iberia Express. This means no service at all. In economy class you should buy your own drinks and snacks. However in business class a fine quality meal was provided with a variety of drinks and bread. Since Iberia is still updating its fleet it is recommendable that you check whether your intercontinental flight is on a A340 or the newer A330. The A340's do not all have personal entertainment and so on. Flying on their A330 is great and also their crew improved! They even seem to be friendly nowadays.

LHR to GIG via MAD. Old BA 767 to MAD but good service and hot breakfast. Easy transfer and lounge busy but very comfortable with great food and drinks selection. Boarding for GIG orderly and shown seat on boarding the refitted 330 with a 1-2-1 config. Service and meals excellent and seat a bit narrow but comfortable. On time arrival and immigration easy and bags arrived in 5 mins.

IB6402 Mexico-Heathrow January 4th. I was really impressed by my business flight from Mexico to Madrid. Comfortable cabin configuration on the A340 (1x2x1). Attention to detail on the supplied kit from L'Occitane cream sets to the quality of the fabric of the rug. Very good service: just in time no fuss polite efficient. Departed on time and arrived 30 minutes ahead of schedule. The only point to improve would probably be the list of the movies offered in the IFE: could do better but that's really minor compared to the overall experience.

BRU-MVD-BRU via MAD in business class - there is nothing business about this class! Check in done by a rude employee lounge vile and first leg to Mad uneventful. Lounge in Madrid crowded and naturally no priority boarding. Sudden change of seats due to "sudden change of plane" although my seat had been allocated since August. However another fellow pax was given my seat. No apologies from anyone just the rude and shameless staff form Iberia made no change to make up for their own mistake. On arrival some other pax had picked my suitcase and took it home. Only had it back following day. Return flights correct seat allocated and the usual service food and then staff disappeared until breakfast. Let me just add that my entertainment service did not work and apart from the usual "so sorry" nothing has been done. 12 hours of nothing no service at all. I still need to fly them in February and honestly I am dreading it.

Having paid £961 for a return flight London to Santiago de Chile I received no personal in-flight entertainment and no option to select my seat. On the return connecting flight I also had to pay for on-board food. Whilst this may be somewhat tolerable for short-haul flights it is unacceptable for the duration and price of this trip. Next time I will be selecting a provider with better respect for customer service.

Madrid to Buenos Aires business class flight on A340-600 with new business class seat. Very positive experience. Starting from airport experience where the check-in took two minutes then fast track train ride to T4S and in less than ten minutes after check-in we were in Iberia lounge. Quite full but we found our seats. Food offer wide and of high quality. Boarding priority enforced and separate entry to the plane through front door only for business. Seats are new but to me not the best speaking from experience of the middle two seats joined together. Quiet narrow. We were two men and on the elbow side it was very economy experience as the armrests are so small that it was impossible for both to use them at the same time. So for this matter please really reconsider these and definitely go for the single seats! Crew very good and professional. Responded to every call from passengers during the flight. Food was half-half. Lunch excellent with clearly high quality and fresh products excellent wines and liquors. After that we have got for 10 hours nothing and then before landing just a small plate of Spanish cold meats. Small means three pieces of ham cheese jamon iberico and salami. That's all. For such a long flight a second full meal would be appropriate. Especially as it was day flight and we had a lunch at 1 p.m. and the second snack was served before midnight. Besides this a very good experience and I will not be affraid to repeat it.