Iberia

Short flight from Lisbon to Madrid and absolutely nothing remarkable except two notably bad things. Seat pitch seemed the same as a discount Carrier (cramped) and absolutely no drink service offered. I know its a short flight but pretty much every International flag carrier that I've flown on always provides at a very minimum a complimentary drink. Iberia didn't even offer water. This wasn't even a domestic flight it was International one country to another. If I have a choice between pretty much any other carrier other than Iberia I would choose them. I find it embarrassing that the Spanish Flag Carrier is pretty much the same as a low cost Carrier in terms of service.

IB6275 on 2 February - AMS-MAD-ORD in Business Class. Was supposed to be on BA to London and then AA to Chicago but AA cancelled the LHR-ORD flight. I wasn't emailed or contacted by BA/AA - just happened to find out when I woke up and checked my itinerary. Went to Iberia desk at AMS and they said AA hadn't reissued the tickets yet so I spent 40 minutes on the phone and finally got it settled. AA agent was helpful but the overall process of them moving me to Iberia and not re-ticketing me is ridiculous. IB agent was friendly and issued my boarding passes and I was off through security. A320 of Iberia Express to Madrid left on-time. Flight Attendants were so nice! Small Biz Class in front of plane - served a hot breakfast with smiles and given blankets and magazines. Landed at T4 and transferred to T4S in Madrid. A330 to Chicago - maybe 50% full cabin but coach was maybe 40% full. Flight attendants were excellent! So friendly and ready to assist anytime. Food was delicious and the seat was great - fully flat and plenty of room for storage. Slept a couple hours and watched TV - not a great showcase of options but kept me busy. Landed and bags off quickly. Iberia has really changed and I will happily fly them anytime.

Flight IB6845 Madrid - Buenos Aires 28th January 2015. Several months previously we had booked and paid for 4 specified seats to allow extra leg room. On arrival at Madrid from Heathrow) we found that our seats had been allocated to other persons and we were allocated 'ordinary' leg room seats! As well as that we were treated quite rudely by the staff at Madrid who didn't seem to care one way or the other about our problem. The food on the plane was at best fair but as I'm now quite biased it's a definite poor. Staff on the flight were distant and clearly not too interested in making sure passengers were ok. At best they did their job but barely. The seats seemed ok at first but after 6 or 7 hours (of a 13 hour flight) they became uncomfortable and before long my back was a little painful. All in all I wouldn't recommend Iberia and it will be a last resort if I ever use them again!

BIO-MAD-SCL and LIM-MAD-BIO in economy. I was unsure about flying intercontinental with Iberia due to previous unpleasant experience and because their new product wasn't still available in all their planes. Domestic legs were just perfect both flights on time easy boarding landing ahead of schedule and more than enough legroom with comfy leather seats don't really miss anything to eat/drink in a 50 minutes flight. Besides I was lucky enough to get planes with new interiors and again great legroom and comfy seats food has improved substantially even though I found it certainly average great entertainment system with many music/movies/others choices all flights in time. Finally the crew was so warm and helpful which was one of the main lacks of Iberia. Good job hope this airline keeps improving on the right direction.

We booked and paid for exit row (long leg) seats (£80) for our flight from Madrid to Santiago but on check-in found we had been bumped back to seat 28 and not even sitting beside each other. Because we flew from London first we complained at check-in in London but they couldn't do anything about it. Then asked about it again in Madrid and they said it was too late as someone else had been allocated our seats and they didn't want to upset them. My partner was furious as we are Oneworld Emerald Frequent Flyers and this is a Oneworld partner airline. He is very tall and had especially booked the extra leg room seats. We are dreading the return flight next week as this sort of thing is really upsetting especially when the staff sympathised with us and said Iberia often do these things.

Buenos Aires - Eze to Madrid. Bad experience on my last flight with Iberia. Very old A340 300 aircraft. No PTV. Seats uncomfortable. Blanket and pillow dirty without the usual plastic wrap. Food awful. Flight attendants blunt and not smiling ever (typical Iberia) they drop things to the floor all the time making such a noise!

Buenos Aires Ezeiza to Madrid Barajas. A340-300. Very old aircraft. No PTV in seats. Flight attendants blunt and not smiling. They drop things all the time making such a noise. Seats in bad condition. Food awful! I had flown Iberia before but not as bad as this flight.

MAD-MEX ground service perfect from check in with no lines fast track to lounge and boarding. Once on board nice crew welcome drinks and nice new business cabin. Seat 5L window private feel good space IFE ok. Food drinks service perfect for a 12hr flight. Arrival on time bags short on belt leaving the airport a short 40 min after.

AMS-PTY-AMS Round trip Amsterdam to Panama City with a layover in Madrid. Flight AMS-MAD with a A320. Flight ok staff friendly. MAD-PTY with a brand new A330. Great flight nice entertainment system. First meal very nice but the sandwich and snack afterwards were not very good very dry. Staff was ok. PTY-MAD with an older A340. Seats were ok but no IFE system only main screen. Food the same as on the other flight first meal good other meals dry and stale. Staff ok. Last flight MAD-AMS with A320. ok flight no remarks there. For the price we paid these flights were good value for money and on time.

Flew MAD-MIA on a brand new A330-300 with new interiors. The cabin has improved so much from the old A340. Smooth LED lighting through out the cabin helped in the sleep. Love their new brand. Seat pitch was nice perfect for a person measuring 5'10" (170). As the plane was nearly empty most of us in the back cabin had a row for ourselves. Subsequently I slept for the whole trip using those three seats in the row with plenty of pillows and blankets. Boarding staff was a little bit rude however flight attendants were marvellous. They came with drinks some 4 times over the entire duration of the trip and offered me having both option meals. Food was standard for economy cabin. Overall a much better experience than I expected after reading some of the reviews posted. IFE much better than Lufthansa's new 747-8i. Plenty of choices and easy interface.